Ubreakifix review: iPhone 12 Pro Max Screen Repair

Update and resolution for a cracked screen phone that was taken into the East Cobb Location (30066) on Sunday 7/10:

Last Thursday (7/14), I was contacted by my Asurion Case manager, Daniel, and told that the company was going to reimburse me the full cost ($1000) for the iPhone 12 Pro Max that their technicians destroyed. The following day (Friday), I was notified by the East Cobb store that I could come by anytime to pick up the phone (still broken and untouched a second time).

I returned to the store today (7/19) and this is the part that I want to warn possible future customers to this franchise about.

I asked for my broke phone back and the guy (Logan) that called me to come and get it, told me that they couldn't release the phone to me and that I was only going to get $500 dollars back.

I immediately called Daniel and got him on the phone with Logan. Daniel told him that he had to give me back my phone and that the company (Asurion) had already issued my damages check as of the 15th. Logan still refused the directions from this corporate representative and said that the franchisee left him instructions not to release the phone without first collecting money from me for it. Essentially, I would be buying back my own phone which they themselves destroyed. Daniel then said to Logan that he would talk with the franchisee about this and told me to stay on the line.

He put me on a brief hold and then came back after allegedly speaking to the store franchisee. Daniel told me that the franchisee was "adamant" about keeping the phone and that I gave up the rights to it by accepting the reimbursement. At no point did I verbally agree to that nor did I ever sign off on such an agreement, I replied. Daniel then told me that the UBreakIFix website has it in their terms and conditions that in the event such a situation occurs, the company can keep my property.

Let me recap what just happened since all of this began.

UBreakIFix broke my iPhone in a way that shouldn't happen when all it needed was a screen crack-fix.

UBreakIFix didn't apologize for that and just handed me a brick back in return after 4 hours. This was 9 days ago at the time of this review.

UBreakIFix's parent company, Asurion, was called by me so that they could pay for the damages.

UBreakIFix has me wait 4 days for an answer to that legal demand.

UBreakIFix instructs me to take the phone back to the store so that a more qualified technician can look at it and see what happened. He then calls me and says that there is nothing that he can do for the phone.

UBreakIFix finally agrees to pay for the damages.

UBreakIFix tells me that I can come get the phone that they destroyed, since there's nothing that they can do.

UBreakIFix refuses to return the phone to me unless I pay them $500 for the device that I still legally own. This happened just 30 minutes ago.

UBreakIFix is not a company that you can trust.

I see 5 star reviews for this East Cobb store and I'm glad that those people were treated correctly. But, in my case, this business showed me that if they want a device bad enough, they will destroy it and claim it as theirs after you fight with them about their mistake (breaking the phone). They didn't break even, today. Their integrity and business ethics have been sold off cheap well before they wrote a 1K check out to me. Zero out of Five stars for this business. All potential customers are urged to steer clear if they value their devices.