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The same thing happened to me... I was getting the payments taken out of my checking account. I called proactive to cancel my subscription and they said everything was cancelled including the vitamins. However, then 3 months later I received 3 overdraft payments from my bank. Proactive didn't end up canceling the vitamins... apparently they are not even the same company... I ended up having to pay $200 in overdraft charges from my bank and still have never received the rest of the vitamins I payed for... I am disgusted with the whole situation... Something needs to be done about this...
I have been receiving Vitaclear for months and months after agreeing to the offer through my Proactiv order.
I cancelled my account by calling [protected]. When you get your shipment the number is located on the invoice right next to your customer account number.
The lady I spoke to was really nice and she confirmed that I cancelled on time before the next expected charge/shipment on 7/25/12.
When you call this number, write down who you spoke to and the time and date of when call was placed. Write this on your invoice and put it somewhere safe (just in case).
I hope this helps anyone who is feeling pains of this awful and overpriced product.
Vitaclear is a nightmare on a person’s bank account and I wouldn't recommend Vitaclear to anyone especially people struggling to make ends meat!
Again, the number is [protected] and make sure you have your invoice ready with the account number.
Vitaclear is fulla ###...I called and cancelled weeks before my shipment was supposed to arrive and they STILL charged my account...i am fighting them for $215 of overdraft fees and they are acting so "annoyed" by it but yet its not their account thats in overdraft. I will seek legalities against this bogus ### company their pills increase your appetite more than they work on your skin anyway. I want this company shutdown and i will be the 1 to do so
7 years and YES these people are still at it! Screwed me for $70 in charges AFTER my cancellation and return... Plus got OVER DRAFT fee for my troubles! STAY AWAY FROM GRC Gunthy Renker WEN PROACTIV VITACLEAR
Hi everyone my name is Rosa,
It's even worse for me! I got the free trial. Then they charged me for the second one. I did not want it so I sent it back to them and they said they would refund my money back.well they didn't! On top...ever since then they have been charging me every month and not even sending me anything ! Can someone please help me?
I am investigating Guthy Renker's practice of billing consumers for Vitaclear without authorization. If you are willing to discuss your experience, please feel free to contact me at uidstrom@eurekalawfirm.com.
This company sucks...when I ordered proactive no one said anything to me about Vitamins coming ...they hit my account before my check costing me 2.99 for something I did not order or want plus I got hit with a 36.00 dollar draft fee...You call and you get some stupid person on the phone who knows nothing and they can not get you a supervisor because every single one of them are tired up...I plan to follow this up I do not like people having my credit card number and I told her so now I am calling Proactive to complain about this