Welk Resort review: Refuses refund

We told the Welks Resort we wanted to cancel within the 3 days allowed and the guy was all mad and sent us rude email's, which we kept, and that was over 9 months ago, and he promised to reinbruse the money and to this day we have yet to receive it, Be aware its a SCAM ! Contacted the BBB in Missouri and they said they would look into it and 2 days later told us they would just keep it on file, once again the BBB is for the Rich not for the consumer...Contacted the main office for Welk Resort in California an they said they would get back to us.. Nothing, contacted the BBB in CA and again the same reply..What"s up with the BBB for the consumer.. Do we have to contact the FTC to get results? Federal Trade Commission.. Welk Resort to me is a scam to get your money do not do it avoid them they are not honest enough to give back a small refund, what a poor why to run a business...