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Elias Mall Complaints 1

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12:30 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Elias Mall Cheated by seller

I went to this bubble tea shop in Elias Mall and ordered a cup of red tea, this female China woman made the drink (no problem here), then she gave me the cup and I paid her, it was very obvious that the signboard says $1 per cup of red tea without pearls. 'Miss, 1 cup of red tea.' Those were my words (in chinese) when I ordered the drink. When I gave her $1, she suddenly said $1.30, I asked her why, she said she added pearls to the drink.

I said I don't want the pearls and looked up to check if I was wrong in seeing the board, I wasn't though. I skimmed through the menu at the top and saw, at the side, an optional list of extras you may want to add.The keyword being OPTIONAL. The woman then said to me in chinese, her eyes flashing ire, 'But you have to tell me that you don't want the pearls so I will know that you don't want the pearls.'

I was speechless, how can she say that, the menu clearly writes OPTIONAL, that means it's the consumer's choice whether or not to add extra things they want to put in their drink.

To make the whole situation even worse, the pearls she added were not even nice, they are very hard on the inside and soggy outside. I threw the pearls away after I finished my drink, which was very fast, about 2 minutes I will say, not because I drank fast but because ice consisted 2/3 of the whole cup, the drink was diluted and tasteless.

One thing I'm sure about that shop is that I will NEVER purchase another thing from them again, what a rip off!

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Overview of Elias Mall complaint handling

Elias Mall reviews first appeared on Complaints Board on May 12, 2010. The latest review Cheated by seller was posted on May 12, 2010. The latest complaint Cheated by seller was resolved on May 12, 2010. Elias Mall has an average consumer rating of 5 stars from 1 reviews. Elias Mall has resolved 1 complaints.
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  1. Elias Mall Contacts

  2. Elias Mall address
    625 Elias Road,, Singapore, 510625, Singapore
  3. Elias Mall social media
  4. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 11, 2024
Elias Mall Category
Elias Mall is ranked 48 among 67 companies in the Department Stores category

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