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JustFly Complaints 340

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11:54 pm EDT
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JustFly Refund for canceled flight not processed.

JustFly Booking # [protected]. On 03/04/2022 Flight Alaska Airline # 1022 From San Francisco (SFO) to Moscow (SVO) was canceled. Justfly never refunded $491.30 ticket cost back to my Capital Card. Justfly clamming the refund was processed on March 22nd, but my Capital One Bank never received funds. I contacted Justfly more than 10 times and no results. Capital One Bank contacted merchant, but could not recover the purchased price for the ticket of $491.30. Capital One Bank on receiving end the problem is the Justfly Bank not processing the refund. Justfly only refunded service change of $36.85, but cost for the ticket $491.30 has not been refunded. Please help resolve the problem.

Desired outcome: Refund of ticket cost $491.30 to the original method of payment Capital One Bank.

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WilliamL
corona, US
Nov 02, 2022 3:31 pm EDT

JustFly did not Refund for canceled flight.

Airline Departure date price Booking No. E-Ticket

MF872 10/1/2022 $431.2 [protected] 731-[protected]

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2:51 pm EDT

JustFly Flight was cancelled due to COVID and JustFly will not issue a no refund statement!

I have called the company countless times to get a statement from the company showing that I did not receive a refund for my cancelled flight. All they claim is their system will not send out individual statement showing no refund was issued. So, now I'm out $5,000 because they will not provide the information that my travel insurance needs. Avoid this unethical company!

Desired outcome: I would like a statement from the company showing that I did not receive a refund. JustFly Booking Number: [protected]

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1:08 pm EDT

JustFly Our flight to Portugal in July 2022

Booking # [protected] Booked 2-6-2022 Flying from Seattle, Wa to Lisbon, Portugal on July 19, 2022. Our confirmation was M4PRZ to begin with. Got to the airport for the first leg of the flight, found our flight had been cancelled. We were suppose to fly Iberia only to find they did not fly into that airport. After hours and hours of working with British Airways, they were able to get us onto a plane to continue our journey. If they would not have helped us the other legs of the trip would not have happened. I will never recommend Justly in the future as I feel they did not do anything for us other than take thousands of dollars. We used them in years past with no problems but this was totally unbelievable what we had to go through.

Desired outcome: Please reach out to me and let me know what you believe is reasonable for all the trouble and stress we went through. Joyce Young Washington State. You have our email and our address in your records. Thank You

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chaas
Garden Grove, US
Oct 07, 2022 12:08 am EDT

I booked 4 roundtrip airline tickets through Justfly.com to go to Thailand. I paid for all seats selection. The total amount is $3,257.08. However, Justfly.com only issued us a fake booking number [protected].) I booked the tickets on 09/07/22 and they charged and pulled out the money from my credit card. But as of today 10/06/22, Justfly.com never get any tickets confirmed for us. I called them every other day and they lied to me every time I called them. I talked to the following persons: Marco, Adam, Mina, Jeff, Tara, Hazem, Kacy, Louis Hemalia, Jason, Mike, Nemyo and many more. These people would not give their real last names. I have recorded every conversation I have with them. One fake excuse after another to hang up the phone on me. I called the airline United Airline Company and they told me I got scammed by Justfly.com. I will forward this fat lie company to every government office for investigation. And for sure I will bring them to court. Please join me to get this company out of business.

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S
11:53 am EDT

JustFly charging me for unchargable seats

Refund my money for seats

shanker

Good morning.

Yesterday I bought two round trip tickets from IAD to Delhi. I have been charged $55.80 for non-chargeable seats. I requested for refunds. He said that it is not refundable. Now he says the charges is for opening map of seats. I never heard about these charges to look for seats. This is fraud.

Even if that is so, then we opened the map once to get seats, then why charge for 4 seats. They are totally wrong.

I request for refund of $ 55.80.

Thanks

Shanker Gupta

Santosh Gupta

Confirmation # 3RZRQV

Booking number [protected]

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12:25 pm EDT

JustFly No refund or use the credit

This company is a scam! I booked a flight in 2020 and it got cancelled due to Covid. Their website shows that I have a $1,700 credit that I can use for another trip. When I tried to book another trip, their website said, “we can’t complete your request, call us”.

I attempted to call 3-4 times, each time I called, it was almost 2 hours wait, I gave up and hung up. There is no email or a web form, or a chat option, you just have to call. They want you to get frustrated and give up. One day, I decided to wait, after more than two hours of waiting, someone answered! I couldn’t believe it!

I thought this was it, now I’d be able to use my credit to purchase a new flight, but I was wrong. After being on the phone for 50 minutes with their support. She told me that I had to pay another $4,000 addition to my $1,700 credit to book a flight to Istanbul from Austin TX. This is more than 3 times the actual value. This whole system is designed to get you frustrated and give up. The person who tried to help me was nice, but she was so slow, every time I asked something, she put me on hold for 10-15 minutes. I got frustrated and bought my ticket from another airline.

As of August 2022, https://www.complaintsboard.com/ has 294 complaints with 1 star. I can’t believe these people are still in business and selling tickets like everyone is happy to do business with them. I am SO ANGRY can’t even put it words!

Desired outcome: I just want to be easily book another flight with the credit that I have or refund the money.

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Cttexas
Schertz, US
Aug 23, 2022 12:32 pm EDT
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I'm going through exactly the same problem. It's a scam. How they are allowed to keep operating is unbelievable. I will never buy anything through these people again!

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6:41 am EDT
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JustFly Bicycle complaint

Delta Air Lines complaints 345

D

Darrell Spann of LAKELAND, US

Jul 21, 2022

4:19 am EDT

Verified customer

Delta Air Lines - Airline Ticket/Told wrong information about bicycle cover

Here is the information you requested about your travel itinerary. You will find everything you need to know about your trip below. You can access your booking at any time if you need to make any changes to your reservation.

JustFly Booking Number: [protected]

Delta Confirmation Number: HGSDGF

MY name is Darrell Spann. I left the United states on 7/11/2022 enroute to Accra, Ghana. When I checked my luggage, the agent would not let me check my bicycle that had a motorcycle cover on it. I was forced to leave the bicycle at the Tampa airport in the long term parking garage. Before driving to Tampa from Lakeland, Florida on 7/11/2022, I called Delta customer service twice to inquire about the regulations for the bicycle. I was told twice a motorcycle cover would due, as long as the entire bicycle was fully covered. The morning of the flight, the story changed and I was told the bicycle had to be in a box or a hard shell.

Desired outcome: Desired outcome: I'm scheduled to come back to the US on 10/03/2022 and would like that date changed to 8/11/2022 through 8/20/2022 to retrieve my bicycle that's locked up on a bike rack at the Tampa airport.

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5:56 pm EDT
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JustFly International Tickets fees after cancellation

I bought 2 tickets to Japan and bought a cancellation protection for $397.32 because it described that I will be able to get refund if in case I had to cancel the trip. I cancelled the flight 2 weeks before the departure which qualifies for a full refund, but it turns out that they only refund the ticket fees that they get from the airline, but they took the booking fee that was included in the tickets (very misleading) for $968.00, and they also refused to refund the seat request fee of $103.60. Since they do not refund the cancellation protection fee either, I lost $1,469.92 by booking my flights through Justfly. Their customer service phone line is always busy, and their representatives are not very friendly. The only person that was friendly and nice was the one that I spoke with about my booking. She recommended the cancellation protection and made it sound like I will not lose any money if I have the protection. She did not explain anything about me losing almost $1500 even though I explained to her that my schedule will likely change, and I wanted to know that I could get a fully refundable ticket. I learned my lesson and will never use Justfly to book a flight in the future.

Desired outcome: I would like a full refund that I believe I would get when I spoke with your agent originally. It is a horrible way to do business to not disclose those policies and mislead the customer in order to make money.

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9:56 am EDT
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JustFly Cancellation Re: [protected]

I cancelled the booking [protected] and got told by the agent named Mamode at approx 14.00 hours 23rd June 2022 that a one off charge of US 125.00 dollars will be debited from credit card. He asked if it was oak to charge the card with this amount and I agreed. On the credit card statement £375.00 GBP has been debited without my authority. I was also told by Momode that £2147.78 will be credited to the payment card within 6 weeks. This still hasn’t arrived and I do not which to be charged by the credit card company for interest. Can you Please look into this and credit the refund and the extra admin fee that you took. This should of been US 125.00 dollars as agreed and the time. The card is on the booking details.

Desired outcome: Refund extra admin fee taken to the card and £2147.78 for flights before 20th July 2022.

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Update by Just Fly
Jul 20, 2022 6:28 am EDT

Dear Just Fly You still have not responded to my complaint made on 7th July 2022 regarding a refund and for charging more money on my credit card than advised.

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8:02 pm EDT

JustFly No answer customer service

I bought 5 international tickets through Justfly. All passengers got Covid and had to cancell their flight. We called Avianca and they said the will void penalties, but Justfly was in charge of rescheduling as they now have the tickets. Justfly closed its email support and chat support and doesn't allow to reschedule or change. They only have phone support and if you call you can press 1 or 2. 1 is for existing reservations and 2 is to book new tickets. 2 gets you a human but if you say anything about an existing reservation they transfer you to 1. 1 asks for a Customer number. If you enter a customer number they disconnect the call or leave you on hold for hours.

Desired outcome: Refund or reschedule flights

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7:37 pm EDT
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JustFly unauthorized credit card charges

why are you not answering the phone to resolve overcharge my credit card like 15 times . It is sooo frustrating . Its been 9 days from now on still waiting for them to give me a call to get my ticket and payment to be resolved . whenever i call no one answer the call and put me on hold for 2 to 3 hours , justfly needs to stop this nonesense .

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11:44 pm EDT
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JustFly Took refund from united and kept it

We booked 3 international tickets through Justfly. Covid cancelled them and Justfly said we had to call United to get our refund. United was very helpful and issued the refund but said it went to Justfly and I need to contact them to receive it. By then Justfly closed its email support and chat support. They only have phone support and if you call you can press 1 or 2. 1 is for existing reservations and 2 is to book new tickets. 2 gets you a human but if you say anything about an existing reservation they transfer you to 1. 1 asks for a Customer number. If you enter a customer number they disconnect the call.

No way to get my refund.

Justfly stole it.

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6:12 am EDT
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JustFly My name appearing incorrect on my reservation

Hello,

I am Iris Dalia Virola with confirmation # 3WKIFJ abd the booking

# [protected]. I noticed before the 24 hours that my middle name was written incorrectly. The middle name is appearing twice.. ex; Dalia Dalia. I have gone to the site on itinerary and clicked on change name, sent copy of passport then clicked on quote and I get an error message. Ive made many attempts. Please help correct this error. I dont want to pay for this error which Im not sure if it was on my end or Justfly. None the less Ive made several attempts before the 24 hour dead line. Please respond

Thank you!

Desired outcome: correct my name

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4:16 pm EDT
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JustFly Reservation cancelled by Justfly, and they will not refund money

Placed reservations for a flight to leave on 07/10/2021, to see sick father. Received phone call that my father had a massive stroke and was not doing well. I called Justfly to see if I could change the flight to a sooner one, and I was told that they cannot do that. So, I booked another fight for a sooner date. I was promised by Justfly that my return flight, that was booked with them would be honored. My father passed away a day before I arrived. After the funeral and settling his estate, I planed to fly back, only to find out that Justfly canceled my existing reservation without the option of helping me book another flight. So, again I had to purchase another return ticket. When I returned home, I was told by Justfly that I was eligible for a refund if I submitted a copy of the death certificates, which I did, twice. Still no response. Customer service is terrible, either I get transferred and disconnected, or placed on hold for an hour only to be disconnected. DO NOT USE THIS BOOKIKNG AGENCY.

Desired outcome: refund me

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2:41 pm EDT

JustFly Flight

The worst travel agency i have ever saw! my flight was canceled by the airline and all they could do was refund me the money which takes 6-8 weeks! do not book with these idiots! they are not helpful at all!

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5:12 pm EDT

JustFly Reservation

very poor service seems like fraud company . called 61 times no answer from this company . Do not book from just fly.com. they just ripping off customers money . Finally one time I was able to speak to live person but he said he is based in Egypt and I have to Pay him $200.00 to change my ticket , he was asking for credit card information , Be careful with this company.

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12:50 pm EDT

JustFly Refund

They are withholding my refund for a flight cancelation because I do not want to give them my "detailed" medical records. I gave them a note from my doctor and they still are refusing. They want details of my private life that they do not need to process the claim. And then they offered me a $250 settlement when they owe me thousands of dollars. I have been going back and forth with multiple people for multiple days. Each person seems to not understand the situation and continues to ask for details about what I am dealing with medically right now when I already gave them a note from my doctor and explained more than they need to know.

Desired outcome: I want my refund it's over $2400

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5:56 pm EDT

JustFly Rebooking issues

Hi,

I rebooked my flight and received confirmation but the airport couldnt find my flight.

confirmation # 4LJ4LM

reservation # [protected].

I was at the airport May 14th 2022.

Please call or me: Chanthanom Phrachanhsay-Martinez

email: [protected]@gmail.com

phone # 1+ [protected]

Desired outcome: I would like my flight rescheduled without additonal cost.

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3:48 am EDT

JustFly Cancelled flight refund

To whom it may concern,

My name is Kim Chen and I have been trying to rebook my flight that was cancelled (not by me) due to COVID from April 2020. Every time I put in a request for a quote I get justfly robot emails saying pack your bags. When in actuality I click on the link in the email that leads me to a page that says “we are currently working to process your request. Look out for an email”. Yes I checked spam/junk mail like they asked. I always end up aborting my quote and purchasing a flight because I can’t hear anything back from you months after the request and weeks before I’m to fly.

Customer service sucks. Not one human being to talk to. It takes a few minutes to book a flight why is it justfly can’t do it in 3 months. I need a refund of $273.20 or to actually rebook a flight like it was promised. I have all the emails from 2020 sent to me and the screenshots of justfly’s pointless and redundant information.

Regrettably,

Kim Chen

JustFly Booking Number: [protected]

Departure

Airline confirmation: DXDLXN

Desired outcome: Refund

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3:56 pm EDT

JustFly Refund or rebooking due to Covid

Justfly Booking number [protected]

The original reservation was cancelled on May 12, 2020. By email stating a credit of $1973.50. As this was now two years ago, and because I have communicated by phone, I do not have every detail that has transpired.

However, this spring, I found my way back to your website and realized that I needed to take action.

I first contact you on Feb 23 2022.

At that time there was a page from Justfly that stated I needed to have booked a new flight by April 9th 2022. Although again, I have a memory that that date was extended due to covid.

I tried calling a Justfly agent, but because of the wait time I had to forgo the connection because of other commitments. I therefore devoted a morning to connecting at the end of March. I believe March 28th. I did finally talk with an agent. She did give us another booking of August 29 2022 to Sept 12th 2022., which I felt satisfied the condition to book another trip by the 9th April. She did say there would be some reduction in the credit amount because of office fees. I did not agree with the cutback but was willing to take what we could rather than lose the whole amount.

I was visiting my daughter in the US when apparently I received an email saying I needed to take action regarding my booking. On return from visit I again devoted April 7th am to connecting with Justfly, but again by telephone and I have not evidence of what transpired during the call. At that time I quoted the page that stated

Your travel credit along with your travel plans must be booked by 2022-04-09. I was very conscious of this line because April 9th was coming up. The agent was working from home and the background noises sometimes made communication difficult as was the fact that English was not the agent’s first language. So, I tried again the next day and did talk to a conversant English speaker. He wanted to quote me the restriction of the original ticket. I explained to hime that because of covid those restriction did not apply. I had phoned the airline and they agreed that they had not received any of our money and the airline explained that Justfly could use our credit in any way that they wished. Justfly was not bound by Tap Air Portugal. So explaining this statement to the gentleman who was constantly quoting what he had been told to say, which was Justfly was only going to relate to the original ticket restrictions. He admitted that our money was still with Justfly.

The position I have paid for flights which were cancelled by Covid and I have made efforts to rebook but you are denying a refund or a second booking. I think this is unjustified actions resulting from the pandemic. I would like to escalate to a formal complaint and request a review.

Desired outcome: Use credit for rebooking.

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3:21 pm EDT

JustFly Issue with my ticket and needed to purchase a new tickets

Good Afternoon,

I am requesting a full refund for $2,796.45 for tickets I booked from Newark, New Jersey, to Montego Bay, Jamaica, on April 11, 2022. On April 10, 2022, I went on American Airlines to confirm my tickets and seats, and when I entered the booking number, the airline had no record of the five tickets I purchased. I decided to call American Airlines and was on hold for 4 hours; once I got a representative on the line, they stated that they had no reservation for me. I explained that I booked these tickets on May 7, 2021, and received an itinerary with the e-tickets for this flight. They stated there was no record and need to call the third party that booked my tickets. I called Justfly.com on the same day, April 10, one day before my flight, and was on hold for some time. Still, when a representative came online, they stated that this was just a minor issue and they could fix the problem and get on that flight the next day as regionally planned and stay on hold until they reviewed the case. After some time on hold, I was told I was not booked on this flight because there was an issue when I booked this flight in May 2021. The credit I was using from 2019 (Booking Number [protected]) expired in March of 2022, which is why the tickets were canceled. I told the representative that did not sound right; when I booked in May 2021, they justly charged me an additional $585.85 because the rates went up, and I received a new e-ticket and itinerary! The representative stated per her notes that they had tried to call and email me since May 2021. That is not true; the mobile number I gave is my work mobile, and that phone is on constantly, they were no voice messages left either if they tried to call. Also, I check my email numerous times because of my employment; I am on the computer non-stop. After I said that, the person said they couldn't help me with this issue, but I wanted he can forward my call to the new booking so I could get a flight for tomorrow. I said no thanks since you helped me with this issue.

I did not know what to do since my hotel reservation and outdoor activities were paid for already in advance. My wife and I decided to serve the web to find a ticket for Montego bay for April 11, and after a few hours, we found a flight from Air Canada and returning from United Airlines. We had to spend an additional $4485.50 for round trips tickets one day before our trip. Also, on my new flight, I will still be receiving a text message from American Airlines about updates and boarding.

This whole situation was ridiculous and stressful for my family and me! After speaking to American Airlines about this situation. Since the Airline tickets were purchased and I paid the additional cost of $585.85 on May 27, 2021 (Booking number [protected]), that makes you liable for those tickets.

I am not looking for more or the additional cost that I have to make to purchase my new tickets for April 11, and I am only requesting my full refund of $2,796.45 from your company!

Desired outcome: Full refund for $2,796.45

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About JustFly

Screenshot JustFly
JustFly is an online travel agency that provides customers with the ability to book flights, hotels, and car rentals. The platform offers a search system that compares prices across a vast range of airlines and travel providers, aiming to present users with a variety of travel options to suit their preferences and budget.

The company's services are primarily focused on flight bookings, with an interface that allows travelers to filter search results based on factors such as price, duration, number of stops, and departure and arrival times. JustFly also offers hotel reservations, with options ranging from budget accommodations to luxury hotels. Users can browse and book rooms based on location, star rating, and amenities.

In addition to flights and hotels, JustFly provides car rental services, giving customers the opportunity to reserve vehicles at their destination. The platform includes different types of cars to cater to the varying needs of travelers, whether they are looking for a compact car for city travel or a larger vehicle for family trips.

JustFly aims to offer a comprehensive travel booking experience by providing these services through its website and mobile app, which are designed to facilitate easy and convenient planning and booking for travelers. The company also offers customer support to assist with inquiries and issues that may arise during the booking process or travel experience.
How to file a complaint about JustFly?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with JustFly in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with JustFly. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
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Ensure to follow these steps to effectively file a complaint or review about JustFly on ComplaintsBoard.com.

Overview of JustFly complaint handling

JustFly reviews first appeared on Complaints Board on Dec 11, 2015. The latest review Mixed Reviews Reflecting Customer Experiences was posted on Mar 7, 2024. The latest complaint credit card was resolved on Jul 19, 2019. JustFly has an average consumer rating of 1 stars from 1436 reviews. JustFly has resolved 1 complaints.
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  1. JustFly Contacts

  2. JustFly phone numbers
    +1 (800) 717-7616
    +1 (800) 717-7616
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    +1 (800) 717-5015
    +1 (800) 717-5015
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    Toll free
    +1 (681) 224-4400
    +1 (681) 224-4400
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  3. JustFly emails
  4. JustFly address
    250 Water St., Suite 303, Summerside, Prince Edward Island, C1N1B6, Canada
  5. JustFly social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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