McDonald's’s earns a 1.6-star rating from 2918 reviews, showing that the majority of fast-food enthusiasts are dissatisfied with dining experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Service and management
Poor customer service
Management is a joke..
Store always dirty
Play ground is feral, could catch something!
Food terrible, always wrong..
Complain and be ready for a [censored] show with staff and managers...
After a wait in the line , I pulled up at the coffee window to be treated like a problem because I paid for a large x shot and received a medium no x shot and asked if it could be changed or refunded and she through a baby tantrum, so I asked to speck to a manger to clear up what the problem was to be told iam wrong and I ordered a medium, finally actually gave me what I ordered with aditude, no sorry no nothing , but you were wrong! Ok
Poor customer service and management can't teach if they are children as well...
Desired outcome: Better customer service Better management Just Better!!!!
Food
The last 3-4 times we was in their the food was cold and spicificly told them we wanted it hot.. 8-27-23- this past sunday - we put order in and we told them we wanted hot a the girl put special and talked to another cook that we wanted ithot and when we got the orderit was cold? What more could done to make it planner? Darrell andloretta newton - [protected] n peacock rd - williamsburg, in 47393
Missing food items that I paid for
08/27/23 Mobile order-assured my order was correct. Of course I go home and it is not Missing a BIG MAC That I paid for and now I go hungry because no one answers phone. All I get is a bunch of fax noise when I try and call before I drive all the way back. UNACCEPTABLE. As long as have patronized this place, and I’m talking a good 30 years, I will go...
Read full review of McDonald'sDrive through meal
I’ve just had a drive through of Big Mac meal and extra filet of fish. Everything was cold. In addition I got some form of cheese burger instead of what I wanted. If I hadn’t driven away I would have taken it all back
Brookvale NSW about 2:30
Also note my order was not displayed as normal either while ordering or paying so couldn’t check or notice
Also got Coke rather than Fanta
100% wrong
Screw in fries
On 8/11/[protected]@4:47 pm I visited the west roxbury mass drive through. As we were driving and sharing a med box of French fries, my son reached into the box something poked his finger midway the box. He looked to find a screw in the fries. I immediately called McDonald’s to inform them, took pictures and went back to the store. I also reached out to corporate...
Read full review of McDonald'sMcDonald's Stanley avenue Niagara falls Management to know how to split tender and I didn't I have enough to cover it he refuses to give me back my
It is Thursday August 23 or 24th I came in to McDonald's nearly avenue I put in order in for a total of $18 2i ce cream cones 10 nuggets and a pop I asked them to split tender the girl working behind the counter haf no idea what I was talking about so the manager came over and did so and That Being done I was still sure a little bit I asked him if he could take an item off the bill he said no I asked him if he could void 0 order and start over he said no I asked if he could refund my debit card he said no Therefore I feel I am being strong from And if it's a man doesn't know how to do his job maybe he needs to be trained better than that or maybe somewhere else25 years I work to customer service and I have never spoken to a customer like that refuse to refund something that should have been refunded or Tell them or I will not change the order
Desired outcome: Firstly I would like an apology secondly as many to train properly or needs to find another job I would like my food or I would like my money back and maybe something calm because I'm starving and I'm sitting here for 20 minutes
Employee
Came through at 10:56 and the young man that's taking orders always got something to say asking for phone numbers and stuff with his shirt up pulled us to 3rd window and I have my children in the car...
I asked him where was the young lady that normally works he said they fired her [censored] hus exact words I said oh my she was very polite and made sure our food was fresh and fries hot.
He goes on to ask and say things put the way which I ask do I need my husband to come up her that's when he shut the window in my face very un professional
Desired outcome: bring our regular night shift person back we have never had a problem with her she runs herself to death
please bring our normal night shift person back he talking about he got her fired but that's not cool that woman runs herself to death making sure everyone's good
Manager
The card reader wouldn’t read my chip. I asked them if the my could enter my card in manually and I was told I don’t know what that means. I said that’s ok, and asked to speak to manager and said she will know what I’m talking about. Then I had the unfortunate pleasure of meeting Reva. She is really mean. She said if it doesn’t read your card, use a...
Read full review of McDonald'sIce cream rip off
I like to take my kids and I for vanilla cones on a regular basis. It seems like we get ripped off more and more each time. Almost $3 for a simple vanilla cone and it's thismini size cone. Like 3 to 5 bites of ice cream. I remember going to get cones for 99 cents and the cones were 3x the ice cream they do now. My son got a hot fudge sundae and ice cream...
Read full review of McDonald'sFood
I purchased 3 burger meals
(Big Mac, double cheeseburger & mcspicy)
Garlic Aloi wrap meal
The chicken on the wrap was burnt & the mcspicy burger was the same size as a cheeseburger
The chips were horrible & that rubbery that my dog even turned her nose up at them & didn’t eat them.
The medium sprite that was ordered with the wrap was more ice then drink & the big Mac looked like it was thrown together
Very very disappointing & expected more for the $70.00 that it cost me
The only decent things were the shakes & the nuggets
Bought from the Gillieston Heights store in NSW
Clean ya act up
Desired outcome: Fix it
Food and service
I placed an order for over 30 worth of food from the lunch menu which was all that was available on the app. We ordered 40 nuggets, a spicy McChicken with Easy mayo add mustard extra pickle (photo included) we were given our food with the same disgusted attitude from the same rude aggressive little boy at the window who AS USUAL refuses to give us our sauces we paid for, napkins or pretty much anything. We got our food and the nuggets were DISGUSTING. Stale rock hard, ALL 40 of them. My friends boyfriend took them inside and was told to come back to get fresh ones TOMORROW stating they had changed the oil. I drove back around to the window where that disgustingly rude little boy told us his manager said she will not come to the window, that I would not be getting a refund, and proceeded to shut the window and lean his back on it away from us. I honked my horn 5 times before the manager would come to the window. She also told us to come back for our dinner tomorrow. I asked her what were supposed to eat now? She replied she didn't know or care. I asked her for a refund and she told me I would have to wait 15 to 20 mins for it. So I waited and it was 24 mins before she came to the window tossed the refund for THE NUGGETS only into my car shut and locked the window. This is ALWAYS my experience at this location with this shift. If there were somewhere else in town open for food At that time I would NEVER waste my money at this establishment EVER again.
Desired outcome: I would like the crew on that shift to be held accountable for their poor attitudes, extremely poor food quality, 0⃣professionalism, and to be compensated for all the money that is wasted when buying food there.
Order
Placed a mobile order. Received the order. 1 food was wrong I order McCricken sandwich with cheese. It did not come with cheese. I ordered a mcdouble without mustard. It came out with mustard and no cheese. My online order clearly says 2 BBQ sauce as I order medium fries. I checked the bag I only had 1 BBQ sauce. Not a big deal at all kindly asked the...
Read full review of McDonald'sRude service. Refused cash as payment
Around July 15 Went thru drive thru to order at 6018 lake avenue Saint Joseph Missouri. Lady was rude from start and when I tried to order a buy one get one half off I was told they were only accepting cash and that the bogo half off wasn’t available for cash payment. I ask what I could order and was told again it was cash only. I said ok i am paying with...
Read full review of McDonald'sManagement
Management was pulling all the Drive though cars into reserve spot 1&2 and curbside 3 and 4, I only ordered 2 double burgers and a free large fries. As I waited almost 4-6 minutes at the last drive though window, they asked me if I would pull up to curbside 1. Which was still full of cars. I kindly said,” No, Everytime I pull up y’all put cheese on my...
Read full review of McDonald'sFood
Been waiting in the curbside parking spot for over 30 minutes for a cheeseburger my excuse me a double cheeseburger six piece chicken nugget and a large fry I still have not yet got it one of the employees came out even asked me what I had took my complaint down and then told me he's going to start on it I send my son back in there about 10 minutes after...
Read full review of McDonald'sService crew
August 8. Went to terminal 4 JFK mcDonald. around past 8am. We probably have a miscommunication in ordering. She just left us feeling annoyed. Never asked and instead told a co worker to assist. ID showing the back side. Black, talll, lean young lady in her early 20s. Not willing to serve iand not able to assist customers amicably. The one who assisted i...
Read full review of McDonald'sBurnt Meat
I ordered the Mcdouble Bundle on Monday 8-7-203 at 6:26 pm. I eat my fries first always. I admit you have great fries. So when I got to my burger it was burned. I mean it was really charred. I did try to call no one answered. So, now I am emailing. McDonald's #3133 5601 Old Shell Rd Mobile, AL 36608 This is really unacceptable. I need the workers to...
Read full review of McDonald'sFrench fries
I ordered a quarter pounder plain and dry with a dr. Pepper and med Fri. When I got to window they told me the Dr Pepper was out so I ordered a sprite: when I finally got my food and got where I was going the burger wasn’t correct. It had everything on it. I turned around, went back to the store. Complained at drive thru window then waited for them to complete the order. Got back to my job and sat down to eat. Then I saw something in my overly salted French fries: it looks like a broken Christmas tree light bulb. I took pics of it. To afraid to finish food now so I stopped eating.
Never received a check from working there
In June of 2023 I start working there the company was changing over to a new manager and I decided to work a couple days because I was already certified for my ServSafe I told Ashley she can call my boss down in Miami to verify and he gave great words the first thing she said that she couldn't hire me as a manager she had to start me off $13 the lowest pay...
Read full review of McDonald'sWait
When we pulled up to take out order the lady put us on hold for 15 minutes and then her friends start talking to her in the back so do you she made us wait another 15 minutes and then when we got to the window to pay for our order they didn’t have it correct And the lady act like we weren’t sitting there wait for to take our cash so we can get our food She...
Read full review of McDonald'sMcDonald's Reviews 0
If you represent McDonald's, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About McDonald's
With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.
McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.
In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.
McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.
Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".
4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:
- The specific location and time of your visit to McDonald's.
- The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
- Describe any transactions, including order numbers, receipts, or any other transactional evidence.
- Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
- Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.
9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.
Overview of McDonald's complaint handling
-
McDonald's Contacts
-
McDonald's phone numbers+1 (800) 244-6227+1 (800) 244-6227Click up if you have successfully reached McDonald's by calling +1 (800) 244-6227 phone number 8 8 users reported that they have successfully reached McDonald's by calling +1 (800) 244-6227 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (800) 244-6227 phone number 5 5 users reported that they have UNsuccessfully reached McDonald's by calling +1 (800) 244-6227 phone number23%Confidence scoreUnited States+1 (888) 424-4622+1 (888) 424-4622Click up if you have successfully reached McDonald's by calling +1 (888) 424-4622 phone number 0 0 users reported that they have successfully reached McDonald's by calling +1 (888) 424-4622 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (888) 424-4622 phone number 2 2 users reported that they have UNsuccessfully reached McDonald's by calling +1 (888) 424-4622 phone numberCanada+44 370 524 4622+44 370 524 4622Click up if you have successfully reached McDonald's by calling +44 370 524 4622 phone number 13 13 users reported that they have successfully reached McDonald's by calling +44 370 524 4622 phone number Click down if you have unsuccessfully reached McDonald's by calling +44 370 524 4622 phone number 10 10 users reported that they have UNsuccessfully reached McDonald's by calling +44 370 524 4622 phone number13%Confidence scoreUnited Kingdom+61 298 757 100+61 298 757 100Click up if you have successfully reached McDonald's by calling +61 298 757 100 phone number 13 13 users reported that they have successfully reached McDonald's by calling +61 298 757 100 phone number Click down if you have unsuccessfully reached McDonald's by calling +61 298 757 100 phone number 12 12 users reported that they have UNsuccessfully reached McDonald's by calling +61 298 757 100 phone number4%Confidence scoreAustralia+64 800 539 4303+64 800 539 4303Click up if you have successfully reached McDonald's by calling +64 800 539 4303 phone number 2 2 users reported that they have successfully reached McDonald's by calling +64 800 539 4303 phone number Click down if you have unsuccessfully reached McDonald's by calling +64 800 539 4303 phone number 7 7 users reported that they have UNsuccessfully reached McDonald's by calling +64 800 539 4303 phone numberNew Zealand+43 810 001 212+43 810 001 212Click up if you have successfully reached McDonald's by calling +43 810 001 212 phone number 5 5 users reported that they have successfully reached McDonald's by calling +43 810 001 212 phone number Click down if you have unsuccessfully reached McDonald's by calling +43 810 001 212 phone number 6 6 users reported that they have UNsuccessfully reached McDonald's by calling +43 810 001 212 phone numberAustria+45 33 266 000+45 33 266 000Click up if you have successfully reached McDonald's by calling +45 33 266 000 phone number 2 2 users reported that they have successfully reached McDonald's by calling +45 33 266 000 phone number Click down if you have unsuccessfully reached McDonald's by calling +45 33 266 000 phone number 8 8 users reported that they have UNsuccessfully reached McDonald's by calling +45 33 266 000 phone numberDenmark+33 130 486 000+33 130 486 000Click up if you have successfully reached McDonald's by calling +33 130 486 000 phone number 5 5 users reported that they have successfully reached McDonald's by calling +33 130 486 000 phone number Click down if you have unsuccessfully reached McDonald's by calling +33 130 486 000 phone number 10 10 users reported that they have UNsuccessfully reached McDonald's by calling +33 130 486 000 phone numberFrance+49 897 859 4413+49 897 859 4413Click up if you have successfully reached McDonald's by calling +49 897 859 4413 phone number 156 156 users reported that they have successfully reached McDonald's by calling +49 897 859 4413 phone number Click down if you have unsuccessfully reached McDonald's by calling +49 897 859 4413 phone number 5 5 users reported that they have UNsuccessfully reached McDonald's by calling +49 897 859 4413 phone number94%Confidence scoreGermany+353 15 138 181+353 15 138 181Click up if you have successfully reached McDonald's by calling +353 15 138 181 phone number 4 4 users reported that they have successfully reached McDonald's by calling +353 15 138 181 phone number Click down if you have unsuccessfully reached McDonald's by calling +353 15 138 181 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +353 15 138 181 phone numberIreland+31 205 642 666+31 205 642 666Click up if you have successfully reached McDonald's by calling +31 205 642 666 phone number 0 0 users reported that they have successfully reached McDonald's by calling +31 205 642 666 phone number Click down if you have unsuccessfully reached McDonald's by calling +31 205 642 666 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +31 205 642 666 phone numberNetherlands+47 81 556 000+47 81 556 000Click up if you have successfully reached McDonald's by calling +47 81 556 000 phone number 1 1 users reported that they have successfully reached McDonald's by calling +47 81 556 000 phone number Click down if you have unsuccessfully reached McDonald's by calling +47 81 556 000 phone number 3 3 users reported that they have UNsuccessfully reached McDonald's by calling +47 81 556 000 phone numberNorway+351 214 405 300+351 214 405 300Click up if you have successfully reached McDonald's by calling +351 214 405 300 phone number 1 1 users reported that they have successfully reached McDonald's by calling +351 214 405 300 phone number Click down if you have unsuccessfully reached McDonald's by calling +351 214 405 300 phone number 3 3 users reported that they have UNsuccessfully reached McDonald's by calling +351 214 405 300 phone numberPortugal+34 917 547 890+34 917 547 890Click up if you have successfully reached McDonald's by calling +34 917 547 890 phone number 1 1 users reported that they have successfully reached McDonald's by calling +34 917 547 890 phone number Click down if you have unsuccessfully reached McDonald's by calling +34 917 547 890 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +34 917 547 890 phone numberSpain+41 216 311 200+41 216 311 200Click up if you have successfully reached McDonald's by calling +41 216 311 200 phone number 4 4 users reported that they have successfully reached McDonald's by calling +41 216 311 200 phone number Click down if you have unsuccessfully reached McDonald's by calling +41 216 311 200 phone number 3 3 users reported that they have UNsuccessfully reached McDonald's by calling +41 216 311 200 phone number14%Confidence scoreSwitzerland+90 444 6262+90 444 6262Click up if you have successfully reached McDonald's by calling +90 444 6262 phone number 3 3 users reported that they have successfully reached McDonald's by calling +90 444 6262 phone number Click down if you have unsuccessfully reached McDonald's by calling +90 444 6262 phone number 3 3 users reported that they have UNsuccessfully reached McDonald's by calling +90 444 6262 phone numberTurkey+86 400 920 0205+86 400 920 0205Click up if you have successfully reached McDonald's by calling +86 400 920 0205 phone number 2 2 users reported that they have successfully reached McDonald's by calling +86 400 920 0205 phone number Click down if you have unsuccessfully reached McDonald's by calling +86 400 920 0205 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +86 400 920 0205 phone numberChina+852 28 807 300+852 28 807 300Click up if you have successfully reached McDonald's by calling +852 28 807 300 phone number 3 3 users reported that they have successfully reached McDonald's by calling +852 28 807 300 phone number Click down if you have unsuccessfully reached McDonald's by calling +852 28 807 300 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +852 28 807 300 phone numberHong Kong+91 112 460 4047+91 112 460 4047Click up if you have successfully reached McDonald's by calling +91 112 460 4047 phone number 8 8 users reported that they have successfully reached McDonald's by calling +91 112 460 4047 phone number Click down if you have unsuccessfully reached McDonald's by calling +91 112 460 4047 phone number 7 7 users reported that they have UNsuccessfully reached McDonald's by calling +91 112 460 4047 phone number7%Confidence scoreIndia+63 28 635 490+63 28 635 490Click up if you have successfully reached McDonald's by calling +63 28 635 490 phone number 2 2 users reported that they have successfully reached McDonald's by calling +63 28 635 490 phone number Click down if you have unsuccessfully reached McDonald's by calling +63 28 635 490 phone number 15 15 users reported that they have UNsuccessfully reached McDonald's by calling +63 28 635 490 phone numberPhilippines+27 860 000 040+27 860 000 040Click up if you have successfully reached McDonald's by calling +27 860 000 040 phone number 4 4 users reported that they have successfully reached McDonald's by calling +27 860 000 040 phone number Click down if you have unsuccessfully reached McDonald's by calling +27 860 000 040 phone number 40 40 users reported that they have UNsuccessfully reached McDonald's by calling +27 860 000 040 phone numberSouth Africa+66 26 964 900+66 26 964 900Click up if you have successfully reached McDonald's by calling +66 26 964 900 phone number 2 2 users reported that they have successfully reached McDonald's by calling +66 26 964 900 phone number Click down if you have unsuccessfully reached McDonald's by calling +66 26 964 900 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +66 26 964 900 phone numberThailand+1 (312) 291-9224+1 (312) 291-9224Click up if you have successfully reached McDonald's by calling +1 (312) 291-9224 phone number 0 0 users reported that they have successfully reached McDonald's by calling +1 (312) 291-9224 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (312) 291-9224 phone number 0 0 users reported that they have UNsuccessfully reached McDonald's by calling +1 (312) 291-9224 phone numberUnited States8800 707 44998800 707 4499Click up if you have successfully reached McDonald's by calling 8800 707 4499 phone number 25 25 users reported that they have successfully reached McDonald's by calling 8800 707 4499 phone number Click down if you have unsuccessfully reached McDonald's by calling 8800 707 4499 phone number 13 13 users reported that they have UNsuccessfully reached McDonald's by calling 8800 707 4499 phone number32%Confidence scoreRussia
-
McDonald's emailsmcdonalds.customercare@us.mcd.com100%Confidence score: 100%Support
-
McDonald's address110 N Carpenter St., Chicago, Illinois, 60607, United States
-
McDonald's social media
-
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 07, 2024
Most discussed McDonald's complaints
Workers couldn't understand englishRecent comments about McDonald's company
Treatment a ordering windowOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!