McDonald's
Reviews and Complaints

Poor customer service

Management is a joke..

Store always dirty

Play ground is feral, could catch something!

Food terrible, always wrong..

Complain and be ready for a [censored] show with staff and managers...

After a wait in the line , I pulled up at the coffee window to be treated like a problem because I paid for a large x shot and received a medium no x shot and asked if it could be changed or refunded and she through a baby tantrum, so I asked to speck to a manger to clear up what the problem was to be told iam wrong and I ordered a medium, finally actually gave me what I ordered with aditude, no sorry no nothing , but you were wrong! Ok

Poor customer service and management can't teach if they are children as well...

The last 3-4 times we was in their the food was cold and spicificly told them we wanted it hot.. 8-27-23- this past sunday - we put order in and we told them we wanted hot a the girl put special and talked to another cook that we wanted ithot and when we got the orderit was cold? What more could done to make it planner? Darrell andloretta newton - [protected] n peacock rd - williamsburg, in 47393

I’ve just had a drive through of Big Mac meal and extra filet of fish. Everything was cold. In addition I got some form of cheese burger instead of what I wanted. If I hadn’t driven away I would have taken it all back

Brookvale NSW about 2:30

Also note my order was not displayed as normal either while ordering or paying so couldn’t check or notice

Also got Coke rather than Fanta

100% wrong

It is Thursday August 23 or 24th I came in to McDonald's nearly avenue I put in order in for a total of $18 2i ce cream cones 10 nuggets and a pop I asked them to split tender the girl working behind the counter haf no idea what I was talking about so the manager came over and did so and That Being done I was still sure a little bit I asked him if he could take an item off the bill he said no I asked him if he could void 0 order and start over he said no I asked if he could refund my debit card he said no Therefore I feel I am being strong from And if it's a man doesn't know how to do his job maybe he needs to be trained better than that or maybe somewhere else25 years I work to customer service and I have never spoken to a customer like that refuse to refund something that should have been refunded or Tell them or I will not change the order

Came through at 10:56 and the young man that's taking orders always got something to say asking for phone numbers and stuff with his shirt up pulled us to 3rd window and I have my children in the car...

I asked him where was the young lady that normally works he said they fired her [censored] hus exact words I said oh my she was very polite and made sure our food was fresh and fries hot.

He goes on to ask and say things put the way which I ask do I need my husband to come up her that's when he shut the window in my face very un professional

I purchased 3 burger meals

(Big Mac, double cheeseburger & mcspicy)

Garlic Aloi wrap meal

The chicken on the wrap was burnt & the mcspicy burger was the same size as a cheeseburger

The chips were horrible & that rubbery that my dog even turned her nose up at them & didn’t eat them.

The medium sprite that was ordered with the wrap was more ice then drink & the big Mac looked like it was thrown together

Very very disappointing & expected more for the $70.00 that it cost me

The only decent things were the shakes & the nuggets

Bought from the Gillieston Heights store in NSW

Clean ya act up

I placed an order for over 30 worth of food from the lunch menu which was all that was available on the app. We ordered 40 nuggets, a spicy McChicken with Easy mayo add mustard extra pickle (photo included) we were given our food with the same disgusted attitude from the same rude aggressive little boy at the window who AS USUAL refuses to give us our sauces we paid for, napkins or pretty much anything. We got our food and the nuggets were DISGUSTING. Stale rock hard, ALL 40 of them. My friends boyfriend took them inside and was told to come back to get fresh ones TOMORROW stating they had changed the oil. I drove back around to the window where that disgustingly rude little boy told us his manager said she will not come to the window, that I would not be getting a refund, and proceeded to shut the window and lean his back on it away from us. I honked my horn 5 times before the manager would come to the window. She also told us to come back for our dinner tomorrow. I asked her what were supposed to eat now? She replied she didn't know or care. I asked her for a refund and she told me I would have to wait 15 to 20 mins for it. So I waited and it was 24 mins before she came to the window tossed the refund for THE NUGGETS only into my car shut and locked the window. This is ALWAYS my experience at this location with this shift. If there were somewhere else in town open for food At that time I would NEVER waste my money at this establishment EVER again.

I ordered a quarter pounder plain and dry with a dr. Pepper and med Fri. When I got to window they told me the Dr Pepper was out so I ordered a sprite: when I finally got my food and got where I was going the burger wasn’t correct. It had everything on it. I turned around, went back to the store. Complained at drive thru window then waited for them to complete the order. Got back to my job and sat down to eat. Then I saw something in my overly salted French fries: it looks like a broken Christmas tree light bulb. I took pics of it. To afraid to finish food now so I stopped eating.