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I have been locked out and cannot logon.
I have the user name and password. When I go to logon I get a message saying they are sending a confirmation code to my email. That email never comes no matter how many times I have tried to logon. I have even tried to reset my password but that email never comes. I have an unclaimed gift card there but cannot access it because I cannot logon no matter what I have tried. I have called many times and I get the same "Wait 24 to 48 hours". They have blocked me from my own gift cards.
Desired outcome: I want to be able to redeem my gift card. It's my money.
Visa card expired
I recently located two $200 visa my prepaid enter award cards that had both expired last year. The front of both cards say “Funds do not expire”, however when I attempt to call the customer service line I am unable to speak to an actual representative and the system tells me the funds are no longer available and I cannot request a replacement card. I lost my mom last year in an unexpected, traumatic accident and was not in the state of mind to realize they had expired. I can’t seem to figure out how to speak to an actual person to explain the situation and feel scammed out of $400.
Desired outcome: I would like to receive two replacement cards with the remaining balances on them. I am willing to pay a replacement fee if necessary.
Thank you for contacting myprepaidcenter.com. We apologize if your experience was not 100% positive.
Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.
You can also contact us at [protected]
Regards
Luis H.
myprepaidcenter.com
Visa card balance not correct
I did not get the $100 from the card that was given to me. It shows .49 cents only but I never bought anything. I checked the history and doesn’t show any purchases. I tried to contact the MyPrepaidCenter.com by phone at [protected] but no way to get help with this problem. Please let me know if you can help me. The website is the same no help!
Thank you for contacting myprepaidcenter.com. We apologize if your experience was not 100% positive.
Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.
You can also contact us at [protected]
Regards
Luis H.
myprepaidcenter.com
Credit card
I had used my prepaid credit card and ordered pizza. I called back the restaurant less than 5 minutes later and great news. They could cancel my order and the card had not been charged.. The Restaurant has been extremely helpful on this. They don’t know why the credit card company has a ‘hold’ on the card when this was done 7/26. It’s now 8/10, This was a gift card. It’s a small amount. $28.50. They won’t release the amount. I can’t use this silly card. This company doesn’t answer the phone. There is no one to talk to.
Thank you for contacting myprepaidcenter.com. We apologize if your experience was not 100% positive.
Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.
You can also contact us at [protected]
Regards
Luis H.
myprepaidcenter.com
Visa giftcard
I purchase a giftcard for $175 and due to some kind of fraudulent activity card is not working..I haven't used card not once got card to purchase my kids school clothes which starts less than ,10 days so if u can help me with matter id appreciate it it's almost been a month since I purchased card I called back of card and spoke with a representative that stated I will receive new card in mail but i haven't received s email call or new card in mail
Desired outcome: Marcella magallanes 1704 s orange ave west Covina CA 91790Email address [protected]@icloud.com
Thank you for contacting myprepaidcenter.com. We apologize if your experience was not 100% positive.
Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.
You can also contact us at [protected]
Regards
Luis H.
myprepaidcenter.com
Prepaid visa
Got this card not even 6 months ago and it’s currently expired. Not sure if the person who originally bought it waited a while before giving it to me, however, I was under the impression gift cards should last 5 years before expiring. Not at prepaid center! One year max. Once it’s expired they do not do replacements or transfers, they just take your money. USE VANILLA! This company is trash
Thank you for contacting myprepaidcenter.com. We apologize if your experience was not 100% positive.
Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.
You can also contact us at [protected]
Regards
Luis H.
myprepaidcenter.com
It seems like a scam
Recieved the card with money on it, when I look at the online account it says it has money on there but it gets declined EVERYWHERE I GO no matter if it’s credit or debit. I tried over 10 times at DIFFERENT STORES (Chick-fil-A, gas station, target, CVS , etc) and it gets declined as if no money is on the card but the online account says it has money on there. It seems really sketchy. This card is a scam
Desired outcome: I want to use the money that’s on there….
Thank you for contacting myprepaidcenter.com. We apologize if your experience was not 100% positive.
Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.
You can also contact us at [protected]
Regards
Luis H.
myprepaidcenter.com
Virtual Prepaid Mastercard
I have a Virtual Prepaid Mastercard that expired a month ago, and I've been calling customer service relentlessly to renew the card since the Cardholder Agreement states that the funds will not expire. However they keep charging the card while I cannot get a hold of anyone. It's absolutely ridiculous! They put me on hold forever just to hang up. Why is there not an option to renew the card in the website? Why is it so unnecessarily complicated?
Desired outcome: I would like a replacement card and better customer service
Thank you for contacting myprepaidcenter.com. We apologize if your experience was not 100% positive.
Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.
You can also contact us at [protected]
Regards
Luis H.
myprepaidcenter.com
Absolutely useless service
Received 2500.00 in mastercards from delta for giving up my flught it has been over one month and 400.00 in roaming fees to Try to access these cards. The customer service is pointless, I spoke to a Robert, Frank and Walter ( if their names are real ) and they tell me 24hrs, 12 hrs, 48 hrs and just keep delaying the process.
I have now left a complaint with Delta and seeking compensation for the 2500.00 promised and expenses trying to activate these cards while abroad.
Desired outcome: 2500.00 us expenses to be processed on my personal credit cards and not use this site any further
Thank you for contacting myprepaidcenter.com. We apologize if your experience was not 100% positive.
Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.
You can also contact us at [protected]
Regards
Luis H.
myprepaidcenter.com
Delta Prepaid Visa card
Seems like a scam. I have tried numerous times to use the cards to purchase Apple products and order something on Amazon only for the orders to be eventually cancelled. The customer service number is useless because there is no way to speak to an actual person. After wasting time in the automated menu I finally gave up and just went to the "Lost/Stolen" number only to be told, "I dont know why the transactions were cancelled." We do see that you've used the cards at all. The frustrating thing is these were given to us by Delta because of them bumping us from a flight. The hotel they put us up in was horrible and the food was worse. Only silver lining was the $1,200 we would have when we got home to spend and that is a nightmare as well. There has to be someone willing to start a class-action lawsuit and name every company that uses these bogus prepaid cards.
Desired outcome: Give me the money Delta promised. $1,200.
Thank you for contacting myprepaidcenter.com. We apologize if your experience was not 100% positive.
Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.
You can also contact us at [protected]
Regards
Luis H.
myprepaidcenter.com
Card hard to spend. Fee taken out each month for unused card
Threw away first two I got. I have two from last year (expired) that has fee taken out each month. I'm guessing til all used up. Cannot access a human to talk to. Amazon won't take it. Bank won't cash it. Have 2 more. . Pretty useless to me. I have 2 that have expired unused and 2 that are still valid. Help! These are for me and my husband. We are old and these make me feel so stupid.
Desired outcome: Please give me the amount left on unused cards and help me to spend the other 2 that are valid. I am supposed to make a health appointment-and these are what they give as a reward. Right now I don't want another prepaid card
Thank you for contacting myprepaidcenter.com. We apologize if your experience was not 100% positive.
Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.
You can also contact us at [protected]
Regards
Luis H.
myprepaidcenter.com
Credit card service
I recieved my Epipen settlement virtual Mastercard which is managed by PrePaidCenter. I registered my card set up an account and tried using a 2 major vendors, both declined the transaction. I called to discuss with customer service and its basically impossible. I went to login after and the site did not take my credentials. Reset the password several times, finally gained access and my card was not in my profile. Tried to add the card info multiple times, only to get errors. There is no tech support at all. The card is useless as far as I know. Is there a list of vrndors possibly? Cannot find one.
Desired outcome: Have a card and account that works.
Thank you for contacting Giftcardmall.com. We apologize if your experience was not 100% positive.
Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.
You can also contact us at [protected]
Regards
Luis H.
myprepaidcenter.com
Blocked
While reviewing my account and moving a card to a wallet where I could use it. My remaining access was blocked. Effectively locking up $500 worth of MasterCards. Of course you know we will have low resolution within 48 business hours. That means like 4 days. I don't have high hopes. The likely outcome is that there are several law firms that are willing to sue them for any amount because they're going to get their own pay by making them and they're going to get you your money. Because we have to sue corporations these days to get what's owed to us. This is not something new they've been going through this for 3 years according to everything I've read which means that they just have crummy programmers. So I'm willing to give them 72 hours to get my money freed up for me and after that I'm willing to let a lawyer do it for me instead for free. I figure if I'm going to lose the money I might as well cause them a headache.
Desired outcome: Resolution within 72 hours. Alternatively sending out physical cards to my home.
The verification code NEVER comes to my email like it says it will. I even tried to reset the password and you quessed it no email ever comes. They have my gift cards and blocked me.
It is working again for me. No news from their customer service, but just a random guy on reddit saying it's working. I tested and seems like normal operations resumed. I took photos of all my card details just in case and i'm gonna exchange all the balance to amazon coupons.
Been over a week and support tells me they working on it. now I have lost over $800 in cards. I plan to sue and to make sure company I go thru sues..
Chris, I am almost sure you must activate the physical cards on their crappy website upon receiving them. You'll end up in the same situation.
I have about $1700 locked up on my account and cannot access my funds because of this issue. Chris please let me know of you have a great lawyer. I’m willing to fight with you and go after this company.
cannot agree more!
i anderstand they need some time to resolve a major outage. but their message should be like: " we are sorry, we are aware of the issue, but we're on it! our developers are working on fixing it and it should take us about X hours/days".
but, when after a 3 days waiting, you tell me i should use another browser and mark the ticket as resolved, you either are stupid or a scammer.
they deserve being sued.
All of us are having the same exact issues. They already know the problem but they are not being honest. Something is fishy!
it's working for me now. check it asap. because you never know how much the miracle will last.
You have been blocked. why?
I received the message “you have been blocked” and have been trying to use my cards for the last few days. Customer Service stated the issue would be rectified within 48 hours and I am still locked out of my account. This is becoming very frustrating and I need access to my cards. Horrible company and someone needs to report this to a government agency to get results.
Thank you for contacting Myprepaidcenter.com. We apologize if your experience was not 100% positive.
Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.
You can also contact us at [protected]
Regards
Jose G.
Myprepaidcenter.com
Complaint
On July 12th in the morning I lost access to my account. Impossible to login, only getting this message:
You have been blocked.
Why? Something about the behaviour of the browser has caught our attention.
There are various possible explanations for this:
You are browsing and clicking at a speed much faster than expected of a human being.
Something is preventing JavaScript from working on your computer.
There is a robot on the same network (IP...) as you.
I have called two times since the first time the agent mentioned they were having issues with their system and I should wait 2 hours. Then I called back and the agent opened a ticket and said the problem will be fixed within 24 hours.
On July the 13rd I got this email,
Hello George,
We’re reaching out to you from Hawk Incentives about case number... We are sorry to learn that you can't log in on the website MyPrepaidCenter.com.
Let us inform you that your request was escalated and is under review; we will contact you every 48 business hours to confirm that we still working on your case until we can get a resolution.
We apologize for any trouble this may cause.
The worst part is that I'm still blocked three days later, no access to my account and I need to use those gift cards. On my opinion this is taking to long.
I received an email today that the issue was solve, but it is not, I'm still getting the same error message and no access my account
I received an email that my case was solved, but it is not, I'm still getting the same error message and no access to my account
More and more complaints of this type are bubbling up and they seem to have absolutely no idea about what to do.
You have been blocked but why ?
See the image. It says “You have been blocked” but why
Why? Something about the behaviour of the browser has caught our attention.
There are various possible explanations for this:
You are browsing and clicking at a speed much faster than expected of a human being.
Something is preventing JavaScript from working on your computer.
Having problems accessing the site? Submit feedback.
This is just so stupid. I am blocked out of no where. Please unlock me as soon as possible. Such a waste of time!
Thank you for contacting Myprepaidcenter.com. We apologize if your experience was not 100% positive.
Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.
You can also contact us at [protected]
Regards
Jose G.
Myprepaidcenter.com
Hello, I am having the same issue and no solution yet.
They fixed it. I was able to access the account once and it got blocked again. This seems like a game to me. I am not sure if they are purposely trying to make it difficult for everyone so people can’t use the money!
Anyway, please call them, open a ticket. I'm not sure they're aware regarding the dimensions of the problem they have.
Interesting, I was suspecting something related to geofencing, since I'm outside of US. But I used an ip whois service on the Internet and I see your IP is from Tampa, Florida. So, the same problem for the US citizens.
Still, it's for sure a problem of their poorly designed captcha system.
I suspect they had like an attack so they blocked all the customers. May be efficient from a business point of view (not losing money on the short term), but usually security done right blocks the bad actors but is almost invisible for the legitimate users. You don't just lock everything and drop the key in the ocean.
Prepaid mastercard
Transaction declined. All info blocked out with dashes when I log in now. Yep. Must be locked again. Horrible company. Horrible cards I am in Canada at the moment and there is a $1.89 USD balance left. Tried doing $2 canadian since usd is worth a lot more (1.89 usd should be worth around $2.50 cad.) Fine print says 2% foreign currency fee so it must be allowed... hmmm. Cant use outside of USA afterall?
Thank you for contacting Myprepaidcenter.com. We apologize if your experience was not 100% positive.
Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.
You can also contact us at [protected]
Regards
Jose G.
Myprepaidcenter.com
Account blocked
While trying to log in to my account, I got this message:
"You have been blocked.
Why? Something about the behaviour of the browser has caught our attention.
There are various possible explanations for this:
You are browsing and clicking at a speed much faster than expected of a human being.
Something is preventing JavaScript from working on your computer.
There is a robot on the same network"
I contacted support, the guy said he escalated the issue and it should resolve in 24h. In the meantime, they updated my password and sent it over to me, marking my case as "resolved".
BUT the case is not resolved, since I'm still blocked with the new password. This is not account related, but rather a very poor captcha system that just blocked lots of users, as I'm reading in this thread.
It's such a shame that it takes so much to resolve an such an outage.
I'll post an update here regarding the status of my request, because I reopened the ticket.
Desired outcome: Unlock my account
After going back and forth with their customer service, they said they "resolved", by offering me these "tips":
"Let us inform you that we received your request regarding your profile access, we recommend the following to log in.
-Use a regular computer, laptop, or desktop.
-Use Google Chrome or Mozilla Firefox as a browser to have a better experience
-Try up to 8 hours after last attempt.
If after trying these steps you are still having issues, do not hesitate to reply to this email.
Your business is greatly valued, and we are happy to help you."
In reality, I tried a lot of browsers and computers, but still no luck.
I guess that legal action should be taken against these scammers, as It's almost a week since they locked me out of my account and couldn't offer a solution.
I understand errors may happen, but this looks to me more like a scam than an error.
Thank you for contacting Myprepaidcenter.com. We apologize if your experience was not 100% positive.
Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.
You can also contact us at [protected]
Regards
Jose G.
Myprepaidcenter.com
I’m in the same situation! It’s been over a week and I’m still blocked!
This is a major issue. I have started the process of emailing the president of the company to bring awareness and helpful to get some real results.
This is happening to me too, and almost 2500.00 in cards on my account... its been 10 days since I have had access to them.
I'm going through the exact same situation
I definitely think it's a scam
I'm still in the same situation, can't access my account, I called them again and they re-opened the case more than 24hrs ago and still no answer. This is weird because I have been using this site for more than a year. They mentioned that the money will not be lost, my biggest concern is that some of my gift cards are expiring soon. Hopefully they fix this issue soon.
I was able to access the account once after 8 hours. I received the same email but it blocked me again. I am blocked everywhere; chrome, safari, firefox. This seems like a scam to me. They don’t want people to use the money!
Same here. How did you resolve it ?
Nothing resolved yet.
I called the number on their website, so I managed to get in contact with customer service. They thought my tichet was resolved by changing my password, but it wasn't the case. I replied saying that i'm still blocked and the ticket was automatically opened.
This is the reply after reopening the ticket:
"We’re reaching out from Hawk Incentives about case number ---.
Your request is under review, and we’ll get back to you within 48 hours. We apologize for any trouble this may cause."
And another one:
"Note: You can also create or view cases and perform a lot of self-services within our New Portal. In case you don’t have access yet, please contact your AM (Account Manager)."
The "New Portal" link is: https://support.blackhawknetwork.com/support
The thing is that I was planning to buy a present, so I decided to use a previously generated virtual card, but that's not possible.
I'm still amazed of how long it takes to resolve this.
My prepaid center account got locked
Yesterday, July 11th, 2023 i was using my prepaid center to check balance in one of my virtual cards, and suddenly my account got locked, i have few virtual cards in there that im not able to access in any other way, i checked contact us, but its just about the cards, doesnt say anything about the account.
That locked screen allowed me to submit feedback but nothing happen since, i want to know hot i can unlock the account an access my account?
Desired outcome: I want my account to be unlocked please
Thank you for contacting Myprepaidcenter.com. We apologize if your experience was not 100% positive.
Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.
You can also contact us at [protected]
Regards
Jose G.
Myprepaidcenter.com
Same here. What the heck is this?
same here. seems like their captcha system is just blocking anything.
account is locked and unable to login in
when I try to login in, it said my account is blocked. there are multiple cards in my account and I can not use it.
the page information is as follow:
Why? Something about the behaviour of the browser has caught our attention.
There are various possible explanations for this:
You are browsing and clicking at a speed much faster than expected of a human being.
Something is preventing JavaScript from working on your computer.
There is a robot on the same network as you.
Thank you for contacting Myprepaidcenter.com. We apologize if your experience was not 100% positive.
Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.
You can also contact us at [protected]
Regards
Jose G.
Myprepaidcenter.com
Tried generating a virtual card without an account, but I got blocked again while retrieving the card details.
Tried creating another account, no luck.
I also got this error yesterday. Seems that they have a problem with their captcha system / geofencing.
Sent a complaint, waiting for a reply. For the moment, they reset my password, but it still doesn't work, so I reopened the ticket.
MyPrepaidCenter.com reviews 0
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by following the prompts to create a new one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MyPrepaidCenter.com. Make it specific and clear, such as "Unauthorized Charges by MyPrepaidCenter.com" or "Difficulty Accessing Funds on MyPrepaidCenter Card".
4. Detailing the experience: Provide a detailed account of your experience with MyPrepaidCenter.com. Include key areas such as:
- The nature of the problem you faced, whether it was with account access, card activation, balance discrepancies, or customer service issues.
- Describe any transactions that are relevant to your complaint, including dates, amounts, and what the transaction was supposed to be for.
- Detail the steps you have taken to resolve the issue, including any communication with MyPrepaidCenter.com's customer service.
- Explain how this issue has personally affected you, such as financial loss, inconvenience, or stress.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like social security numbers or full credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MyPrepaidCenter.com, whether it is a refund, card replacement, or other solutions.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from MyPrepaidCenter.com or other users to further your case.
Yes, MyPrepaidCenter is a legitimate prepaid card provider that offers prepaid cards for various brands and purposes.
No, MyPrepaidCenter is not a scam. The company is a legitimate prepaid card provider that has been in business since 2004.
Yes, you can trust MyPrepaidCenter. The company has a good reputation and has received positive reviews from customers.
MyPrepaidCenter allows customers to purchase and manage prepaid cards online. The company also offers customer support and account management services.
Yes, MyPrepaidCenter charges a small fee for each prepaid card transaction. The fee varies based on the type and amount of the prepaid card.
No, there are no hidden fees when using MyPrepaidCenter. The company is upfront about its pricing and fees.
MyPrepaidCenter guarantees the authenticity of all prepaid cards purchased through its website. The company also provides a refund policy for any issues with prepaid cards.
Like any company, MyPrepaidCenter has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.
MyPrepaidCenter is an independent prepaid card provider and is not affiliated with any other companies.
You can determine if MyPrepaidCenter is the right prepaid card provider for you by researching the company, reading customer reviews, and comparing its fees and features to those of other prepaid card providers.
Yes, MyPrepaidCenter offers prepaid cards for a variety of brands.
No, MyPrepaidCenter does not offer international prepaid cards. The company only offers prepaid cards for use within the United States.
No, MyPrepaidCenter prepaid cards cannot be personalized. The company provides cards with predetermined designs and denominations.
MyPrepaidCenter does not handle returns or exchanges for prepaid cards. Customers should follow the specific return policy of the merchant from which they made their purchase.
No, MyPrepaidCenter only offers prepaid cards.
MyPrepaidCenter provides customer support through email and a toll-free phone number.
Yes, MyPrepaidCenter updates its prepaid card selection regularly to ensure they are current and valid.
Yes, MyPrepaidCenter has a mobile app that allows customers to easily manage their prepaid cards on-the-go.
No, MyPrepaidCenter does not offer a loyalty program.
MyPrepaidCenter makes money by earning a commission from the brands whose prepaid cards are featured on the website. The company charges a small fee for each prepaid card transaction, which helps cover its operational costs.
Overview of MyPrepaidCenter.com complaint handling
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MyPrepaidCenter.com contacts
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MyPrepaidCenter.com emailsKent.Patterson@bhnetwork.com100%Confidence score: 100%Support
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MyPrepaidCenter.com addressState Highway 121 BYP, Suite 20, Lewisville, Texas, 75067, United States
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