MyTrendyPhone UK’s earns a 1.9-star rating from 9 reviews, showing that the majority of gadget enthusiasts are dissatisfied with their purchases.
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Attempting to order new smartphone
I looked on their site & found a Samsung A52S priced at £245.60.
However, as it was late at night I decided to order the next day.
The next day I received an email with a picture & price £245.60 & was advised that I had items in my basket, I went to my basket only to find that the phone had jumped in price from £245.60 to £286.00 ie a price increase of £40.40.
Regards Frank Reeves
Desired outcome: To purchase the phone at the price advertised of £245.60.
Refund for my phone case
I returned my phone case for a refund and still haven't been refunded.
It was returned on 03/01/2020 at 16:24
I have a certificate of posting it to you from Post Office at Velmore SO53 3GA, as signed for 1st class with reference number WM871007383GB
to 112c at post code IP75EL, and it was delivered on 06-01-2020.
Service used:
Royal Mail Signed For™
Signed for by: MUSCHAMP
Delivered: 10:03am
Please refund me the phone case amount.
phone case/ cover
I stupidly bought a phone case from mytrendyphone without reading the reviews. It was much cheaper than anywhere else. After being told my order was dispatched, i wait over a week, but no delivery. I need the cover to protect my new phone, and have nearly damaged it several times now. I ask them what happened- they say they were not sure if I had given the right address and have not yet dispatched it! Weird that they didn't contact me, and they had my correct address in any event. There customer service was very weird too. They were very causal about it, made up inconsistent lies as to their attempts to contact me, and didn't seem to care at all. Alarm bells. Then I check the reviews and see that this has happened to so many people with variations in the excuse. They steal people's mobiles, their money and they don't deliver. It's clear that the positive reviews are fakes. I think if they do actually deliver, they will send you some junk that isn't what you ordered. This scam company also runs other scam businesses selling car parts (again they either don't ever deliver, or send you some junk). People have been stupidly waiting months and never had anything delivered, just empty promises and nonsense lies and pathetic excuses. Avoid like the plague. Paying cheaply for nothing is not a bargain! Their scam is to tempt you with the price, but you will never receive anything, or if your lucky, a piece of worthless junk that doesn't fit your device! They will probably close down and open another scam website.co.uk so BEWARE
The complaint has been investigated and resolved to the customer's satisfaction.
Is MyTrendyPhone UK Legit?
MyTrendyPhone UK earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for MyTrendyPhone UK. The company provides a physical address, 10 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Mytrendyphone.eu has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Mytrendyphone.eu has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
A trust mark has been identified for a mytrendyphone.eu, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
MyTrendyPhone UK as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for MyTrendyPhone UK have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with MyTrendyPhone UK's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 22% of 0 complaints were resolved.
Terrible slow service!
MyTrendyPhone has extremely slow service. I sent them my iPad for a repair. It fell on the floor and screen was completely smashed. They said they'll fix it within a week. So I sent them the device and one week later received nothing back. When I contacted MyTrendyPhone they said they need more time. More time for what? It's not that difficult to replace the screen! They had my iPad for over a month and I have no idea what they were doing with it. Glad I received it back. Terrible slow service!
Very unprofessional service
I have sent them my phone for repair over three weeks ago. MyTrendyPhone told that I have to pay in advance so I paid. First time they said then need about a week to fix it but that did not happen. When I contacted them they said they need more time.
They have my money and my phone and it seems like they really don't care. I'm not sure when will I get my phone back.
They keep telling me some obvious lies and that's all.
Did not fix my phone
I sent them my phone because I needed to fix the broken screen. So I paid for the repair service and few weeks later they contacted me and told that my screen was fixed and my phone was on its way. When I received the phone I was shocked because the screen was still broken, so they actually took my money and did absolutely nothing! Contacted MyTrendyPhone again and demanded my money back. They refused and said that the screen was probably smashed during the shipment and that it was not their fault! Before sending the phone I made a picture, so when I received it back I compared it with the photo and it was the same damage! They never did anything and all the time lied to me!
The complaint has been investigated and resolved to the customer's satisfaction.
They refused to get my payment through paypal
I wanted to warn other people that the website www.mytrendyphone.co.uk is real scam. I tried to order phone from them, but they cancelled my order, ‘coz they didn’t trust PayPal and told me that it wasn’t safe. They provided their bank account ad asked to pay through Western Union. WTF? It was really strange, so I refused and cancelled the order. I wouldn’t recommend anyone to buy from them.
Dear,
We are very sorry about any inconvenience you may have experienced while shopping on our site. Could you, please, be kind enough to contact us by mail (Customer.Care@MyTrendyPhone.co.uk), so that we could check what happened?
I wasted money on the postage, but this company did nothing
I recently contacted the customer services of the website www.mytrendyphone.co.uk. I asked if they could check my phone, and the rep told to send it to them. I paid money for the mailing and waited 3 weeks. Finally I got the phone back, but they didn’t tell anything about. All the problems remained and they did nothing. I only wasted money. WTF? I tried to get any reply from these jerks, but they ignored me and no one replied. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?
They are scammers!
I was looking for a trendy, nice phone for my girlfriend and ran against mytrendyphone.co.uk website. Before using it, I searched for negative comments and there were only few of them on the internet. These reviews didn’t stop me and I made order I neither got it in time nor two weeks later. I think that they simply removed most of negative reports and left positive ones everywhere. They are scammers!
Terrible company to deal with. Did a bad phone repair and refused to fix their bad workmanship.
They really have no clue how to run a business. They'd rather save themselves a bit of money unfairly fighting a legit claim than accept fault.
Do not order from so called mytrendyphones.co.uk, customer service is pathetic, ordered a simple s7 phone case protector, was told been shipped via royal mail, 2 days later still not arrived, i suspect most items are not stocked in uk. The website is deceiving and deceitful, so much misleading. information it says order same day to get next working day, No doubt this do called company will shift blame on the postal service.BE WARNED STAY CLEAR.
Dear,
After you've sent your phone to us for a diagnose, you should have received a report (in written form) from us. If the phone can be repaired, we suggest you by mail the type of repair that we can make before we send it back. Could you, please, be kind enough to contact us by mail (Customer.Care@MyTrendyPhone.co.uk), so that we could check what happened?
MyTrendyPhone UK Reviews 0
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Overview of MyTrendyPhone UK complaint handling
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MyTrendyPhone UK Contacts
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MyTrendyPhone UK emailscustomer.care@mytrendyphone.co.uk100%Confidence score: 100%Supportcustomer.services@mytrendyphone.eu94%Confidence score: 94%supportinfo@mytrendyphone.eu93%Confidence score: 93%support
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MyTrendyPhone UK address112c High Street, Suffolk, Hadleigh, England, East Anglia, IP75EL, United Kingdom
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MyTrendyPhone UK social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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They refused to get my payment through paypalOur Commitment
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