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Pizza Hut Complaints 2953

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6:56 am EDT
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Pizza Hut delivery of a pizza one day old

Hi,

I ordered a large pizza (Super supreme with stuffed hot dog) on saturday the 26th of june 2010 at 2:00 am. I live in nasr city - end of mostafa elnahas. My phone number is +202 [protected]

The pizza was cold and far from fresh. It was at least a day old. It was obvious that it was heated. It tasted like crap.

This is it not the first time this happens. It's either the pizza is cold or not fresh.

I will send a formal complain to pizza hut abroad (Yum). I will even call them at +[protected] (U. S. ). I already shared the story with hundreds of friends at work and I will publish it on social networks.

Thats's enough, someone has to start talking

Regards,
Rasmy

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8:39 pm EDT
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Pizza Hut rude!!!

Ordered pizza online. After waiting an hour and a half we called because we still did not receive our order. The manager (Javier) at the georgetown location in texas said that his driver called us 3 times and knocked on the door a rang the door bell. Bull you know what. The manager continued to be very rude and said that we can order again but that we would be put in line again! What! I have always ordered from them and never had a problem but will never order from this location again. Beware. Do not order from [protected]

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Freeman007
DE
Jun 18, 2010 7:49 am EDT

that's really annoying if your're treated like this... especially if you ordered there regulary

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12:16 pm EDT

Pizza Hut delivered wrong order

Pizza Hut delivered the wrong order. Immediately called the store to let them know. I was told it would be another 45 minutes before they could get another pizza to me. This was not acceptable. Asked for the driver to return to pick up the wrong order and to have my credit card credited. I was told this could not be done. I drove to the store to deal with the manager face to face. I am still not satisfied that I could not get a receipt showing a credit to my account. I was told that I would have to wait 3-5 business days for the credit to appear. This was a very frustrating experience and felt like I was dealing with inexperience manager as well as an inexperienced customer service representative. Don't plan to order pizza from Pizza Hut anytime soon. My family will attest to that since 5 years ago I had a bad experience with a KFC/Taco Bell restaurant and I refuse to go there. I guess I hold grudges.

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normaq
US
Jun 03, 2016 8:27 am EDT

Sorry to bother you guys but i usually like to buy and order beef and peporrini pizza with light sauce and thin and crispy i ordered by phone and i usually repeat my order not get it wrong and what happened when i get to pizza hut they gave me the wrong order i checked it in my truck and the girl got it back and they made me another one but i didnt get a thank you or sorry and they called my name she just put it on the counter and left there so i waited for her to get back to the counter and i asked is this one mine and the right one and she said yes and i told her thank you no respond thank you norma quintanilla and on my reciept they had wrong number and wrong kind of pizza !

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chevypride98
sand point, US
Jun 03, 2016 8:27 am EDT

i hope she knows your being sarcastic... some people just arent smart enough to know the difference... lol

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8:37 am EDT
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Pizza Hut no delivery - waited for 2 hours

I made a order with pizza Hut malaysia ( home delivery) by local time 7.15 pm on 12 Jun 2010. I waited untill for 2 hours and nothing turned up!. And to my suprise when i call then again at 9.20 Pm to enquire, they said their particular resturent is busy amd so i have to wait. A BULL ### SERVICE FROM PIZZA HUT MALAYSIA. My kids waited for the pizza really slept.
WORSE SERVICE FROM PIZZA HUT MALAYSIA
ALSO THEIR CUSTOMER SERVICE SUCKS
COMPLAINTS AND ENQUIRY IS GOOD FOR NOTHING.

When i called the enquiry anf ask the person there, that i need to talk to their manager, The manager was not willing to talk to me, ###, why he is oppointed for ?
Guys i would really say pls go with Dominos ... Pizza hut SUCKS

Joe
[protected]

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wathy
MY
Oct 17, 2013 8:49 am EDT
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pada 15 hb october 2013 pada jam 8.30 malam saya buat pesanan di phd bangsar untuk delivery ke pejabat saya yang berdekatan dengan Kerinci iaitu RTM (Radio Televisyen Malaysia Angkasapuri ) . saya menunggu selama 2.30 jam dan pesanan saya tidak sampai-sampai. walaupun saya menelefon pizza hot line memang tidak orang jawab panggilan saya selepas pukul 10 malam walaupun saya call lebih daripada 100 kali. kemudian lebih kurang pada jam 11.00 malam mereka hantar pesanan saya dan menelefon saya untuk memberitahu pesanannya sudah sampai. restaurant manager yang menelefon saya tidak mempunyai hati untuk meminta maaf atas kelewatan itu dan dia terus minta saya ambil order saya. saya menolak order itu kerana waktu kerja saya sudah habis. kelewatan dan kecuaian mereka bukan sahaja menyebabkan saya dalam kebuluran the whole night namun sahabat -sahabat kerja saya juga turut dalam kebuluran. kini pada hari 17hb october 2013 perkara yang sama berlaku . saya buat pesanan pada jam 7.50 malam dan sehingga sekarang 10.00malam pesanan saya tak sampai-sampai lagi dan saya kerap call pun jawapan yang sama daripada hotline "kita akan call balik selepas semak". saya memang menyesal sekarang kerana memilih pizza hut sebagai makanan kegemaran saya dan keluarga saya dan saya juga sedih untuk katakan tetapi saya terpaksa say this "memang kini pizza hut tidak layak untuk membuat delivery service kerana bukan memburukkan nama sendiri tetapi menyeksakan ramai orang dalam kebuluran".

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sharaj
MY
Sep 21, 2013 6:54 am EDT

I visited pizza hut in Taman Sentosa, Klang, sellangor via docket No. 321273 dated 21/09/2013. As soon as I went to the counter to order take away there was a group of 3 Indian staff buzy making noise (talking loudly in Tamil and laughing) and going through their face book. It was such an inconvenience as even the cashier a Malay lady could not hear my order. Just for your benefit I too am a Hindu but I would not condone this unwanted act. I lodged a complaint with their supervisor (Ms. Fazleen) I assume based on the maroon uniform. All she said was shoo (asking them to keep quiet). Finally I lost my cool and said I was going to lodge a complaint with HQ. Just after that they dispersed. Te supervisor came back later and rather begged for forgiveness citing this was her first day on the night shift. I have had a few and even heard others complaint about this particular outlet's service and stayed a way for over a year. Now I will never visit this outlet again. I also informed Ms. Fazleen that they are wearing the uniform of Pizza Hut which represents the organizations image as a whole. I hope the management will look into the structure of this outlet seriously.

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6:41 am EDT
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Pizza Hut expired baked macaroni

My family (with my wife, my 6 y/o son and my 7 month old baby) along with my wife's couple of nieces went to Pizza Hut SM Bacoor last Saturday 05Jun2010. One of the foods we ordered was the baked macaroni. Since the youngest from the group, my baby, was already hungry, my wife gave a portion serving to him. A few spoonfuls of baked macaroni has already been eaten by my baby and what's left in the bowl was placed in in my plate as well as my wife's.

While eating the first few bits of the said macaroni, I noticed that the food is already expired. I know the taste of a fresh one because we always order the same food every time we visit Pizza Hut. I raised the matter to the store manager and he gave me the contact number to let them know what will happen.

The next day, Sunday, as early as 3am, my baby started to have diarrhea and became very severe throughout the day. Monday, I rushed my baby to the hospital as his diarrhea became much worse. I also contacted the Pizza Hut manager to inform them about the situation.

By Wednesday, my baby's diarrhea subsided. When talked to the manager again, she advise me that Pizza Hut can only reimburse back any expenses incurred during my baby's sickness.

I just wonder why they will just pay us for the expenses like the tests and the medicines?

After all what happened to my son? The worries, significant loss of weight of my baby, 3 nights without sleep, setting all other things aside just to take my baby to the hospital, the disappointment to the quality of food we got?

Pizza Hut doesn't know how to keep their loyal customers.

We were a loyal customer of Puzza Hut and we dine here once every 2 weeks. Our company is also a big customer of this.

But now, I don't think we will visit Pizza Hut again. I'm totally disappointed.

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Deierra Johnson
US
Oct 02, 2015 12:12 pm EDT

This what I got last night from Pizza Hut

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azmodan
PH
Jun 16, 2014 7:54 am EDT

Pizza Hut Philippines is becoming worse by the minute. The wait time just for the bill alone is unacceptable. 5 mins just to get the bill handed to you and another 5 mins for the change. Utter disregard for customers' time. NO all these complaints are NOT OK.

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atashafrancine
PH
Feb 27, 2012 1:45 pm EST
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I also had a bad experience in their very poor service. My 3 kids and yaya had lunch at Pizza Hut SM MARILAO this afternoon. I ordered food and asked for a bottomless RED iced tea and 3 milkshakes for my kids. They served the iced tea first, so i called one of the waitress and informed them for the wrong drinks. As she serving the milkshakes one of the glass fell and spill all over my dress and the worse they're not even managed to wipe the slippery floor until i said so. Our lunch turned out a big mess. I don't mind paying php2000 for that lunch alone huh funny is they put service charge to my bill well after what had happened they still got the nerve to charge me for the service honestly they don't know exactly how they goin to treat their customer nicely. I'm a regular customer of pizza hut even in the UK but never had i experienced such POOR SERVICE in my home country. I am very very disappointed. I hope the management will do something about it. U should still consider the needs of your customer.

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MR. JAMES
Roswell, US
Jun 09, 2010 8:19 am EDT
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Jeez... First and foremost, why did they served spoiled macs? So not good. And you can sue 'em by that moment. Don't just take a risk of assessing your child and putting his life in jeopardy. You should have act already. Not wait on what will happen. Errr... Eat Shakey's!

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3:46 pm EDT
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Pizza Hut service of staff

I am Complaining about the Service of the Staff who work in the Pizza Hut Restaurant in Bracknell - The Point, Skimped Hill Lane near the Bowling Place.

My Complaint is this, and it has happened twice now, when me and my friend have finished our 2 games of Bowling on Sunday night, we go to Pizza Hut for tea, and normally they are quick and friendly, but on these two occasions the drinks came quick, but we were kept waiting for over 30 minutes for the Pizza to arrive, first time the Pizza was barely warm enough to eat, second time it was just about hot enough to eat, and we could see our Pizza on the side to be taken to us, but I had to ask the manager that was on the second time to say that we could see our Pizza and that it was going cold, so a few seconds later he bought it to us, and the manager that brought us our Pizza on the Second time was also a bit mean and rude, and me and my friend we're not happy that it happened again. We appreciate that the restaurant is busy on occasion but feel that the attitude of staff did not help us understand the slow service.
PS: I have got the relevant Receipts

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11:23 pm EDT
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Pizza Hut jerks to work for

I work for Pizza Hut and the people that I work with make my job a living hell. I have some neck problems. I have a hard time moving and I have a lot of pressure in my neck. It hurts a lot. The people I work with give me a hard time about it. They make comments and jokes about it. When they want me to do something sometimes they will yell at me if I don't get to it right away, even though I move slowly. Once the store manager humiliated me in front of the other employees at a store meeting. The store meeting was supposed to be about company policy, but the manager made it about me.

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KixStar
Your mom, US
May 30, 2010 12:30 am EDT

My motto: If you don't like your job, get a new one. Problem solved.

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4:58 am EDT
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Pizza Hut rude staff behavior

I went to Pizza hut’s new outlet at Clifton Boat Basin yesterday and came across one of the staff members who behaved very rudely during an argument over a billing issue. I haven’t come across such impolite behavior towards a customer in any local eatery, let alone at an esteemed multinational restaurant such as Pizza Hut. When I lodged a complaint at Pizza Hut’s UAN number, I was redirected to the same branch’s restaurant manager who glossed over the incident without even apologizing or trying to locate the responsible staffer. I am very disappointed in Pizza Hut’s response to this.

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10:56 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered a meal deal online, after 45 minutes, I called to confirm that the delivery would take place- An employee confirmed, and 10 minutes later, the delivery driver arrived. My order amount was $31.39, I gave the driver one 20 dollar bill, two 5's, and four quarters...to the best of my knowledge, that equals to $32. After I gave the money, the delivery...

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2:11 pm EDT
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Pizza Hut late delivery

I placed my order at 23:22 and was told the pizza would arrive in about 30 min. 45 min later a cold pizza was finally delivered. The sloppy, nasty-looking delivery guy didn't even apoligize! While I was waiting on the pizza I tried calling Pizza Hut 3 times and was put on hold twice...

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TxAgent
US
May 21, 2010 3:27 pm EDT
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Honestly, we don't know the degree of ### that this man looked like, but if it's anything as she described, it was more than just wear and tear from a long day. Looking rough after long hours of work is one thing, but there is such a thing as being unacceptably dirty.

Saying "sloppy" and "nasty-looking" is pretty strong, so again, I'm not sure of the degree of truth to those words but hopefully even you, as a waitress, didn't look sloppy and nasty-looking.

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TxAgent
US
May 21, 2010 2:45 pm EDT
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Oh, I'm sorry, I didn't know time of day was an excuse whether to look like ### on the job.

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TxAgent
US
May 21, 2010 2:33 pm EDT
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The pizza was cold and the delivery man was less than presentable, and did not offer his apologies for arriving late, much less late with a cold product. During this 45 minute time she tried to call Pizza Hut for a possible status update and was continuously put on hold. Read the full complaint.

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CHINCHEERIES
Hubitchakokov, US
May 21, 2010 2:30 pm EDT

You were told 30 minutes and it took 45...and you COMPLAINED? Get a life...

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9:31 pm EDT
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Pizza Hut poor service

On the mothers day on the 9 may, sunday... The worst experience ever... Never in my life walk in a restaurant and get very damn poor service. That night I with my husband and 2 kids trying to fulfill my son request on having spaghetti so, as usual we decide to search for pizza hut... At first we go to pizza hut near setia tropika housing but it was full so we decide to go at bukit aliff pizza hut near jalan tampoi and lucky from outside we can see through the mirror that half of it were empty... But unfortunately once we step inside the restaurant it doesn't feel like we are welcome... Nobody entertain us... And had to call for staff to clean the table that we were going to sit. The staff mention that they are out of staff... At first we can accept the excuse of the problem... The the drama begin... I did arrive about near 9 pm and then after seated, more than half an hour nobody take order! I was so curious... My husband ask for staff to take order... But they seem like don't care... I get very angry... I did try to ask from table nearer, there was an indian family that bringing their mom to celebrate the day... From I and my family arrive they are waiting for their pizzas...! It is really funny becoz I can see boxes of pizza been out for take out and some of it I think arrive before me... Then there's nobody to take my order... Becoz of my son really really want the spaghetti I wait but me and my husband cancel to eat there becoz we feel like stupid staring the staff walking infront of us but... Only at 9.50 then they came and I said I just want to take away 1 spaghetti seafood marinara... I didn't have the appetite...
During waiting the restaurant not full... And the staff didn't apply first come first serve... They only serve people seat nearer... How come? Where goes the training?
And the most important where the manager?!
After all there's few family walk with angry face and disappointed out of the restaurant becoz of no staff entertain them.. Serving them
It doesn't look like pizza hut the international restaurant...
Even a plate of spaghetti take about 15 to 20 minute after seeing my angry face... Then when I walk out of the restaurant the indian family still didn't get their pizza although they already told the staff that it is too long and they want to pack the pizza... Pity...
I think they already hired the wrong staff... I did ask what the manager name and the name is shazwan... And what does he do to solve the problem? Nothing...
Although I know pizza hut maybe don't really care on what I complaint but I want to tell this becoz if you are in my shoes in the middle of special day to celebrate (Mother day) they really spoiled the day... Really... What do you feel...

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Lan Halamy
MY
Oct 11, 2012 4:56 am EDT
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I went to Alamanda's Pizza Hut on the weekend after craving for the Pepperoni Delight. I went there on 7 October 2012, at 8.03pm. When I was walking into the premise, I saw a single Indian guy perhaps a foreigner was about to order his meals. One guy attended to him. So I sat, at around 8.09pm. The place wasn't full as only a few tables were occupied and the rest were vacant. I needed to wave my hand to get the attention of one of the waiters since they all were busy talking among themselves. So one guy came to take the order. He came without having a pen or paper in his hands. I wondered, but that was OK, maybe since there weren't many people so he could remember it easily. He took it, he left and I waited. After 10 minutes, nothing was served, neither the soup nor drink. I kept waiting... then unfortunately one girl came and delivered me meals that I didn't order. She was mistaken, but left the soup on my table. 15 minutes gone, I still didn't get my drink. I got tired, I waved my hand and saying that I hadn't got my drink, one guy came and served. I saw that Indian guy started eating his pizza and there were new people coming in, a couple and a family who sat opposite and behind me. I eavesdropped. Half an hour gone, and I still hadn't got my pizza. Anger grew in me but I kept quiet. After 10 more minutes, finally I got the greatest shock in my life as I saw complete meals were being served to those people who just came in, both in front and behind me and that Indian guy was leaving... I was so angry and I shouted to one of the waiters saying that I wanted to cancel since I had an appointment at 9pm. I was SO furious as I was paying the drink and the soup, I asked the supervisor (the person in the blue uniform) for a feedback form since I got tons to complain. And conveniently she said there is no such form. SO NO WONDER THE SERVICES AT THE PREMISE SUCK, BECAUSE YOU'VE NEVER HAD COMPLAINTS BEFORE! and I bet, the management just sweep things under the carpet, let the problems dormant for a while before having another. And that incident wasn't my first experience, that was the 4th, since they had buttons for quick attention. I had stopped eating Pizza Hut for a long while because I thought the services there sucked. But I came back and expecting that they have been improved, but I was blatantly proven wrong. Please, you've got tons of complains here... do something!

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eric yong
MY
Jan 30, 2011 3:18 pm EST

im so mad about pizza hut setia tropica, all worker for service is so bad, make me wait about 2 hour just for one pizza is really ### u know and ###ing late, and when im pay she not give me bil how much for this all im eat, she just say with me how much until im mad with her .i want take my bil is wrong ?no is i have but she realy ### not give me bill u know .IM NOT BACK AGAIN GO THERE PIZZA HUT SETIA TROPIKA IS REALY ###ING ###

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pishal
MY
Sep 19, 2010 2:09 am EDT

I had the SAME EXPERIENCE at Pizza Hut Jalan Tampoi recently about 4 weeks ago. My family and I decided to go out for my son's favourite pepperoni pizza and upon arrival were seated nicely at a corner. After waiting for about 20 mins, I had to call the waiter and he in turn handed me the menu. He did not return after that. After another 15 mins of worthless waiting, we decided to walk off from the premise and ordered a home delivery from Dominos.
FAST food but SLOW service is unacceptable.

Pishal Pauzi
Bandar Baru UDA

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IENA
US
Aug 30, 2010 9:18 am EDT

makanan sampai lambt sehingga 1jam 30 mnt... layanan tidak mesra (pizza hut damansara alif) bersebelahan kfc.. makanan yang diminta tidak dapat.. tetepi makanan yang tidak diminta sampai.. crew yang menghantar makanan tidak memberi tahu makanan yang diminta sudah habis.. saya amat tidak berpuas hati dengan layanan yang diberikan.. tanpa membayar apa2 kami terus keluar dari pizza hut..

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8:07 am EDT

Pizza Hut really bad food and customer service

We ate at Pizza Hut, Fulham Gardens and were appalled at the type of food they offer for the price. There was a 10% surchage because it was a public holiday. The base, which was thin & crispy instead of the perfecto ordered, tasted like cardboard, the toppings were sparse and then when we complained about it, it took them nearly 2 months to reply with a letter of apology. I'm sorry but when I complain about a big chain, such as pizza hut or mcdonald's i expect to get a free meal, equivalent of the complaint. I would never eat there again.

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Chanel77
Shelby, US
Jan 10, 2011 3:04 am EST

People who complain to get free meals raise the prices for those of us who wouldn't resort to such tactics. Complain when it would help others not when you are only out looking to score a free lunch.

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10:59 am EDT
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Pizza Hut found a bone in my pizza

I ordered a small grilled chicken pizza meal with 2 garlic bread and a medium pepsi. First of all I got the pizza after 1.5 hr and they charged me 29 dirhams, when their site say 22 dirhams. (Thats roughly 8 dollars). I started having the pizza and half way something hard hit my tongue when I spitted out it was a piece of bone. Now how in the hell does a piece of bone get in the pizza. What if I had swollen it, surely would have got stuck in the throat. After that I called to complain and no body picks up the phone. I have the pictures for proof and I sure will screw them hard. (United arab emirates)

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10:28 pm EDT
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Pizza Hut rude customer service

Called to order a pizza, was told by Matt Halleck that Icould not order a $10.00 any topping pizza with double toppings. Where in the past I have done several times before. I don't know if thats a new rule or inconsistancy in your business. Plus he was talking over me and wouldn't give me a chance to talk and to where he hung up on me.Either way he was very rude and I will never eat or recommend your product again.

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10:13 am EDT
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Pizza Hut terrible pizza/worse customer service

It was the perfect night for pizza, cold and rainy. My daughter suggested pizza hut as the girls wanted the "stuffed crust". After several trys at the "national phone number", she finally got a person on the other end of the phone. The girl spoke very very poor english but my daughter was polite and patient. She ordered a Medium 3 topping stuffed crust pizza and then proceeded to ask if there was a "special" drink or wing deal. She wanted ice tea. She was told unoquivically NO. NO specials tonight. The pizza finally arrived within the time aloted. To my SHOCK...the price was 44.90 cents without tip! That's right 45.00 dollars for a medium pizza and a few wings!

When we opened the box the pizza was half hanging outside the box and stuck to the lid. The wings where dropped inside the cardboard box with a half azzed attempt to put sause over them. ( I took pictures). Okay, thats pretty bad...but the real problem came when we customer service. Customer service directed us back to the store. When asked what is the point of your division if you don't help? The girl was rude and tried to connect us. Unsuccessfully of course...what then proceeded was a gong show of calling numbers being transferred and being put on hold. The last time we were on hold was for 35 mins...no exhaturation! WE could here that business was happening while we were on hold. Finally a man with again very poor english came on the line and as my daughter politeley told him what the problem was he basically told her she was a liar. He said. "I assure you maam, I packed that pizza myself and there is no way it came the way you described". Okay, now I now I am getting irritated. I took the phone from my daughter and explained to him that he needed to come and pick up his pizza and wings untouched and bring back our $45 dollars as this was unexceptable. That is when things really got scary. He flat out said he would not refund any money and that we were lying. He then proceeded to tell us how many times we ordered from his store which was twice. Not bad since we had just recently bought the house. He was rude beligerant and flat out unhelpful. He told us all the things he couldn't do for us and when I asked him what he could do for us, he agreed that he would send out a new order. Not really acceptable but feeling we had just been robbed agreed to it. Not that we would eat the food he would send because we knew in our hearts he would have done something bad to it. Anyway as it turned out, we didn't have to worry about it because he lied. He never came with a new pizza order or called back, in fact we never heard a peep from him. So 45 dollars lighter and a table full of cold nasty squished pizza and rubber non saused wings...we made grilled cheese sandwhiches.

NEVER as long as I live will I order from PIZZA HUT IN HANSON RANCH CALGARY AGAIN. THESE PEOPLE ARE THE POSTER CHILDREN FOR HOW NOT TO RUN A BUSINESS AND i WILL BE TELLING EVERY PERSON I KNOW AND ANYONE WILLING TO LISTEN HOW THEY RIPPED US OFF AND THEN CALLED US LIARS. WE WERE JUST A HUNGRY FAMILY LOOKING FOR A PIE ON RAINY COLD NIGHT! THIS ISN'T THE LAST YOU WILL HEAR OF US PIZZA HUT HANSON RANCH!

PHOTO'S TO COME...i HAVE TO FIGURE HOW TO GET THEM OFF MY IPHONE TO MY PC

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3:44 am EDT
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Pizza Hut treatment of employees

Here is the deal. Ive worked for pizza hut for eight years.In the last year a new corp took over (Npc). This company has completely ruined the lives of their managers. Anyone who works as an assistant or store manager gets treated like trash.
For example: the hours were pushed up to 54 hours per week with no additional pay. We had to work 6 day work weeks for 8 months straight. They stopped giving bonuses for assistant managers whom 90% of the time is also doing the store managers' job. I came to work one day only to find out that I had been transferred 1 1/2 hours away to a store that is so far out of the way that it is extremely difficult to get to in a decent amount of time. There are no breaks, no time to eat and all shifts are now 12 hours for 4 days of the week.
This company treats their employees like rag dolls and has completely alleonated all of the workers that actually made a difference. And this is why the service is so lousy. Since the minimum wage went up (And rightly so) they cut the staff by 1/3 and expect the manager to make up the difference.In one day, I answer phones, make pizzas, cut pizzas, dispatch, cash out orders, order our inventory, work on the schedule, take care of complaints, follow the food safety guidelines, deal with at least 3 people calling out a day, deployment issues because of staff shortages, all while trying to handle upwards of 400 orders on a friday or saturday and a little less on weekdays. Needless to say im doped up on caffeine, cant sleep, dont eat lunch or dinner 5 days a week, and have no social life of any kind.
They do not care about quality of life for their managers. Oh, and one more thing. One particular incident will never leave me. A manager came to work though pregnant and not feeling well at about 3 pm started having pains and tried to get a replacement but no one showed for 2 hours. Well, use your imagination on what happened to her child.
Signed
Education doesnt matter, how about common decency

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Mp4305
US
Nov 09, 2019 6:37 pm EST

I was a 5 year employee as a certain type of manager(won't say because they will know) since I've worked there along with the major stress of them changing the rules. Adding new job functions, and just the overall pressure put on all the managers was compounding each year. In jan of this year I was diagnosed with PTSD and confirmed by three doctors although this was due to working in a war zone a few years ago, it was just surfacing. With all the meds and treatment the docs had me on, I admit I was struggling to do the best I could at my work. My attorney suggested I let my boss know about the PTSD. So I did. Three weeks later I was terminated for poor performance. When just 4 months before that I had received an ok performance evaluation. All I asked from NPC was a little understanding and patience while I worked through the PTSD...nope not happening, just shows you their compassion or lack of for employees.

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Mansoor Abbas
AE
Nov 24, 2018 12:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Customer Service,

Kindly note that we been treated very poorly at Al Qusais Br, near Grand Lube Auto Services.

At first, we discovered on the table that the Main Large Pizza is not spicy, while we paid extra for it. Contacted the counter Server Grace, to do the needful at the earliest, since the whole family were waiting for it, but as per her, she will Serve the Pizza on our table, but even after 1 hour no one serve us the Pizza and our whole meal was spoiled.

Contacted the duty manager Mr. Housam but no use and the whole family returned home upset.

We would like to elaborate that we had a patience, when Pizza Hut Team made first mistake for not making the Pizza Spicy, but how come they ignore our family again by not serving us the Pizza even after 01 hour.

This should be investigated and feedback to be provided within short time.

Moreover, we recommend to appointment Customer Caring staff.

Regards,

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TJ57
US
Jan 25, 2018 12:34 pm EST

Wow, amazing how a franchise owner (NPC) can destroy a good company like Pizza Hut. We have many problems at our Pizza Hut as well, way to many problems to go into deep detail. I am job hunting right now because of how bad it has become. We had an awesome manager, not sure what exactly happened but I do know he left because of the area manager and/or regional manager. To give you an idea of how smart they are, they hired a new manager that has never stepped foot in a Pizza Hut, never worked in food service, he was a liquor store owner for 18 years. The poor guy didn't have a clue what he was doing and they put him as manager. There is so much crap going on it's insane. I would absolutely love to have a long talk with Pizza Hut corporate, someone high up in corporate... NOT NPC... Pizza Hut... They need to wake up because NPC is destroying a Pizza place that people have been loving for years. They are not only destroying the work force, they are also destroying the customer base.

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God sees through evil
US
Jul 11, 2017 7:49 pm EDT

I was a worker of NPC International. I worked for the location at 2343 W. Broad St in Richmond, Virginia. During my time there I was treated poorly. I was called stupid, cursed at, threats of firing me when I ask them not to speak to me in that way and one employee threaten to bring someone up to the job to put their hands on me. Well I was assaulted by the assistant manager and I have taken out an warrant on him. To make matters worse it was a guy who had put his hands on me. Then after the issue was over and I was waiting for the police to come both the hiring manager and the assistant managers both male came outside of the establishment to further taunt me call me names and try to pick a fight. I was fired un lawfully one time and after te regional manager's "investigation" A week or two later what a coincidence I got my job back. Now after thinking about it. If I am such a bad worker and do not perform my job why would their boss bring me back on? Since I have been there people have been telling me that Samir just talks like a [censor] and is just playing when he talks rude and acts like a male chauvinist. I do not find nothing funny being called names. Then whenever I asks him a question about my hours or more tasks he calls me in a group with other employees and talk down to me and they all laugh. H makes them come around to hear. To be clear the manager I was assaulted by was Mark Jenkins. Tat is who actually punched me and slapped me.

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NPC needs to be stopped
US
Dec 11, 2015 1:08 am EST

Ok so I hate NPC I currently work for them in central Illinois. I would love information on joining a lawsuite against them. I do not want to go into detail on here but if someone with more information could contact me. Either at jessiewoodard1130@gmail.com or [protected] today is 12/11/2015

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Roslyn Fradella
US
Sep 21, 2015 5:21 pm EDT

I must agree with ALL the comments and concerns addressed here, i am(was) a 25 year veteran of NPC and all i can say is that was a wasted 25 years of my life! I have given 110% consistently with little to no recognition, have for many years, , given proven results that exceeded what was expected, as an RGM, for the whole 25 yrs, i have NOTHING to show for it! Was recently placed on medical leave, was refused short term disability, and workers comp for an injury sustained on the job, a person, (my superior) who i THOUGHT was always considered a "friend" and mentor, turns out to be a heartless back stabbing hippocrit, as the other upper management and administrative officers of this company, I have accepted all challenges given to me, in hopes of it being a step upward, but NOTHING! i have trained sr mgmt and assistants, performed HR and financial audits, have been on 4 acquisitions, worked at a store 200 miles away in another state for 2 months with only 3 days notice and my provisions while i was there was a hotel room with a bed and bathroom, THAT WAS IT! and have done soooo many things for this company without even something to show appreciation, , , and now, at the age of 60, and unable to physically perform my job as required(not my fault) has been given the ultimate "ttab in the back", slap in the face, imaginable! and because of this, i have become virtually penniles! exhausting all of my last wages, 401, and savings, because NPC would not grant me short term disability, and compensate me for the injury i recently sustained while on duty before my physician removed me from duty.. so i suppose this is another notch in their belt, They destroyed another one! and saved them expenses, which is their ONLY priority, not the employees needs or goals, their money, their profit, is their ONLY priority, So, the moral, to ALL job seekers, NPC IS NOT THE PLACE TO WORK...if you dont believe me, read the other complaints from current or former employees, , , it will be a HUGE mistake...good luck to you, and anyone wanting to add to this please dont hesitate...the public NEEDS to be informed...

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topperformer
Newport, US
Jan 27, 2015 7:43 am EST

I wish I could say that I'm shocked by these complaints but I'm not a few sound like disgruntled employees but for the most part I have had the same complaints as well. I worked for NPC when it was owned by Gene Bucknell. I was a great place to work then. Now its horrible. The squeeze for the bottom line profit has created a non- employee friendly environment. Unfortunately this is pretty much how the fast food industry is going. I left this company because they just became to outlandish with their demands on mgt.and are totally unfair to hourly employees including those that have been with them for years with these multiple job codes yearly nickel raises and cutting hours by half in order to eliminate full time employees. Its no longer a job to make a living at. I am sorry that these issues are the same everywhere it seems. It used to be a great place work. A lot if these stories seem to be about specificngt not the company but if the company would have been respectful to the good mgt then they wouldn't have a need to hire and retain the lousy ones.

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Xnpcshifmanager
Largo, US
Oct 10, 2014 10:54 pm EDT

I worked at Pizza hut"NPC" in Largo, Florida until this morning . I was fired and giving the reason " I refused to hand over medical records and any medicine I was taking for them to see " they claim they asked because i hurt my wrist while off the clock and want to make sure they wouldn't get sued .
I told them, If i called in sick or off due me being hurt, I would of gave them a doctors note to be excused from work . But, I showed up for work and did a training class 'while they knew my wrist was hurt" and passed me in the training class .
After the class, we had a managers meeting " I'm a shift manager" it was to take about one hour, 2o mins in they let the other managers go and left me there with the store manager and area manager . the next 30 mins I got yelled at for siding with a delivery driver a few days earlier . Driver was upset the store manager was cashing in while on the road and putting him out on other deliveries and then when he gets back, he has to wait for another delivery that's still in the oven and he is dispatched on making 4.25 a hour, instead of mini wage for 15 mins . this keeps happening to the guy and after saying something about it a few times, the manager yells at him . then cuts his hours to 10 hours a week and sends him home early.
after the so called meeting, area manager starts on me about my hand and tells sends me home, saying she has to have all paper work from the doctor and any discharge papers, along with any medicine I'm taking for it . When i told her i was taking an over the counter medicine, she still wants to see it, along with all my medical paper work .
I wasn't allowed to return for work and then tired to say i was a No call no show for my Monday shift, which is the shift I got sent home on . After i called them out on that, they fired for the paper work i wouldn't show them . Npc thinks they are above any wage and labor law

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Pstubbz the anonymous
West Jordan, US
Sep 09, 2014 4:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

one thing i forgot to say to there was managers that asked me to do favors off the clock and they made up complaints about me .

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Jameslov
Albertville, US
Jul 12, 2014 5:26 pm EDT

I was working for a NPC pizza hut in Alabama. The manager had a problem with me because my daughter is her son's girlfriend & I know company policies to well & she was'nt following them all. She cut my hours to 8 a week & I have been with the company almost 5 years. So I left that night to avoid a confrontation she told me to let the stores in Marshall county give me hours. They started giving me close to 40 hours a week but she termed me frfrom the system so I could no longer work at all.

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Pizza Hut mgr. rest bad and motor delevery very bad

Pizza hut complaints - bad rest. Mgr
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Pizza hut
Posted: 2010-02-15 by

Bad rest. Mgr
Complaint rating: 0 % with 0 votes
Company information:
Pizza hut cmc
Malaysia

Salam sejahtera, disini saya ingin membuat aduan dan rasa kecewa terhadap restaurant mgr dipizza hut sunshine, penang, saya merupakan bekas staff di dan telah menamatkan perkhidmatan saya pada 30/02/2010 setelah 4 thn berkerja di restaurant itu, atas sebab sikap restaurant mgr yg tidak tahu menghormati org lain dan menganggap dirinya berkuasa di rest. Selalu mengugut untuk menahan gaji staff dan memotong hours serta kiraan gaji staf yang tak betul. Dalam meeting di rest, staff dikata berkira, restauran mgr cuba mencari pelbagai kesalahan terhadap staff lama n cuba menyingkirkn nya, ini mengakibat ramai staf yang lama dan berpengalaman dan sebahagian staff lain berhenti. Staff yang baru masuk hanya boleh bertahan lebih kurang 2 atau 3 hari saja. Kenapa motor san delevery sangat teruk. Kalau berlaku kemalangan kenapa rider kena tanggung semua kos baik pulih motor... Kenapa selalu berlaku permotongan gaji... Sedangkan rider bertarung nyawa diatas jalan untuk membuat penghataran.

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Pizza Hut worst service

Pizza Hut Greenwich Pennisula
Bugsby's Way
London
SE10 0QJ

Team Member Code: 80 NAJMUS S
Table 27/1 Station 2 Gst 4
Chk 243

An overall bad service which ruined my friend's birthday. It started by a not well cleaned table, without any plates or cutlery, only napkins provided.

We ordered 1 Garlic Bread Cheese, 1 Chicken Strips as starter, followed by 1Medium Pan Vegetarian Supreme Pizza and 1Large PanChicken Supreme Pizza and 2 pepsi.

The order was taken by the above mentioned asian looking guy, code 80 Najmus S.

Description of the team members being given as nobody had any name badges, so had to go by description.

After odering the food, there was no sign of any plates or cutlery, only the drinks.

Soon after the starters were served by another asian looking guy with spectacles and beard and we had to ask for plates and they were literally banged on the table and just vanished in the air, with no cutlery as if we were meant to eat the starters by hand.

We had to stop a tall asian looking female to bring the cutlery, who was in turn not too happy to help.

Then the main was served again without any proper plates, as we were only given starter plates. This time it was a chubby mixed race girl with curly hair.We had to once again ask for the plates to serve the pizza.

The food was up to the standard without any doubt.

The final blow came when we asked for a refill for one Pepsi and were blatantly refused on the face as we were sharing it. It was said in a very rude way by 80 Najmus S and he even showed so much attitude. This is not a definite way of dealing with customers.
Code 80 Najmus S then called his manager who was a big built asian man with semi bald head.

The manager tried to explain the policies of the company that it is mentioned in very small print of the menu that the refill is not available for refill. That was fair enough and he tried to offer the drink which we didnt want anymore and he then apologised.

In that case the guy code 80 Najmus S could have told us that the drinks were not available on refill as he overheard us, unless he is deaf that we were discussing about sharing the drinks. He could have politely told us that the drinks wont be available for refill once shared but he didnt care a damn and most probably wanted to put us off Pizza Hut. In his case I would have offered the drink but later on as a goodwill gesture mention that it is normally not availble for sharing. It is such a shame to have spent £35.44 in Pizza Hut. It was a mistake opting for Pizza Hut instead of Nandos, the wait at Nandos would have been well worth, with at least no such POOR CUSTOMER SERVICE. The poor service could be reason why people opt for Nandos instead.

We all deal with Customer Services in everyday life but service so bad never witnessed in my life.

All the team members clearly provided no good customer service. Pizza Hut being such a big food company and has good standard, what a shame the team members do not value their customers.

This whole experience did not only ruin my friend's birthday but did put me off Pizza Hut at Greenwich Penninsula where I used to dine for at least once in a month.

I will be available on the number provided for further enquiry. I hope to get any feedback at least from Customer Services.

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Pizza Hut prejudice and did not make my order right

Hello I have had a problem with Pizza Hut and I have made a order and the lady was very disrespectful. The lady was asking me all kinds of stuff of what I needed for my pizza. When they delivered and Charged me for the Pizza. They also said that was what I ordered a thing pizza I didn't I ordered a Stuff crust pizza and they charged me for a stuff crust. I am very shock to see that they are scamming people and not only that they are doing people wrong with there cash. The lady I spoke to name was Machail at the Call center in Springfield she was very wrong and was not nice at all. My feelings where hurt and I couldn't believe that they would hire suck person for a Job like that. She is very rude I pray that they expose her and the way she handle with her customers this woman is very rude and I will never order there again in my life as long as I am in Tulsa Oklahoma

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Pizza Hut banned from restaurant

I just heard from my brother that during his last visit at Pizza Hut there was an incident that resulted in him and a group of several coworkers being banned from the restaurant. I was ready to hear a dramatic story but this is what I heard... My brother and a group of his coworkers went to a local Pizza Hut for lunch; they all had the buffet. When done, everyone in the party left a $1 tip and the waitress even kept some of the change ( without asking) of some of the gentlemen. One of the gentlemen in the group dates a waitress (not the same one that waited on these gentlemen) that works at this same Pizza Hut; and she called him after the gentlemen left the restaurant to relay the message that none of the men in this group are allowed back in this Pizza Hut. THE REASON - they are racist because their tip was not large enough (according to the waitress and the manager). The decision was based solely on this and nothing else - no derogatory comments or gestures from these men - just not enough money. Maybe the amount of the tip was possibly based on the service received or maybe in these hard economical times people give what they can and not because of racism. Why do people have constantly stir things up and tear people apart instead of working to bring people together. So now I will let people know how unfair the employees of this Pizza Hut are and hopefully people will come together to change this attitude by boycotting Pizza Hut.

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Jim Helwig
Sebring, US
Mar 21, 2010 3:06 pm EDT

Frankly, this is a fairly easy one. I'd google "Pizza Hut corporate office" and once found, would either phone or email the corporate offices and tell them the exact same thing you've said here. A "tip" was in fact left...if the service etc. was unaccepable that could explain the amount. There is no obligation whatsoever to leave a tip, although, even for marginal service, it's customary to do so. This is totally unacceptable behavior on the part of the manager, and in fact, if it's just the "manager" and not the actual franchise owner, you might want to inquire as to who the actual "owner" is and inform him/her of your bad experience.

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About Pizza Hut

Screenshot Pizza Hut
Pizza Hut is a well-known American restaurant chain that specializes in serving delicious pizzas and other Italian-American dishes. The company was founded in 1958 by two brothers, Dan and Frank Carney, in Wichita, Kansas. Since then, Pizza Hut has grown to become one of the largest pizza chains in the world, with over 18,000 restaurants in more than 100 countries.

Pizza Hut's menu features a wide variety of pizzas, including classic options like pepperoni and cheese, as well as more unique offerings like the Meat Lover's and Veggie Lover's pizzas. Customers can also customize their pizzas with a variety of toppings, crusts, and sauces. In addition to pizza, Pizza Hut also offers a range of other Italian-American dishes, such as pasta, wings, and salads.

One of the things that sets Pizza Hut apart from other pizza chains is its commitment to innovation. The company has introduced a number of new menu items over the years, such as the Stuffed Crust pizza, which features cheese baked into the crust, and the P'Zone, a calzone-style pizza pocket filled with cheese and toppings. Pizza Hut has also embraced technology, offering online ordering and delivery services through its website and mobile app.

Pizza Hut is also known for its commitment to giving back to the community. The company has partnered with a number of charitable organizations over the years, including the World Food Programme and the Literacy Project, to help fight hunger and promote education around the world.

Overall, Pizza Hut is a beloved restaurant chain that has been serving delicious pizzas and other Italian-American dishes for over 60 years. With its commitment to innovation, technology, and giving back to the community, Pizza Hut is sure to remain a favorite among pizza lovers for years to come.
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Overview of Pizza Hut complaint handling

Pizza Hut reviews first appeared on Complaints Board on Oct 28, 2006. The latest review Food shortage in order was posted on Sep 10, 2024. The latest complaint The working situation before and during covid-19 was resolved on Jul 15, 2020. Pizza Hut has an average consumer rating of 1 stars from 2964 reviews. Pizza Hut has resolved 216 complaints.
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  1. Pizza Hut Contacts

  2. Pizza Hut phone numbers
    800 028 7034
    800 028 7034
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    United Kingdom
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    600 569 999
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    14%
    Confidence score
    UAE
    23 300 000
    23 300 000
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    33%
    Confidence score
    Hong Kong
    1700 506 070
    1700 506 070
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    Israel
    +1 (800) 948-8488
    +1 (800) 948-8488
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    United States
    +44 330 123 0790
    +44 330 123 0790
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    United Kingdom
    +1 (866) 364-0825
    +1 (866) 364-0825
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    Canada
    +33 351 860 038
    +33 351 860 038
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    50%
    Confidence score
    France
    +40 212 101 010
    +40 212 101 010
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    Romania
    +351 222 444 222
    +351 222 444 222
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    Portugal
    +46 86 638 895
    +46 86 638 895
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    33%
    Confidence score
    Sweden
    +966 920 000 910
    +966 920 000 910
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    +27 86 074 992 488
    +27 86 074 992 488
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    South Africa
    +65 62 353 535
    +65 62 353 535
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    Singapore
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  3. Pizza Hut emails
  4. Pizza Hut address
    7100 Corporate Dr, Plano, Kentucky, 75024-4100, United States
  5. Pizza Hut social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 06, 2024
Pizza Hut Category
Pizza Hut is ranked 7 among 60 companies in the Fast Food Chains category

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