Public Storage
reviews and complaints

My brother is in the Hospital & must pay his storage by Wednesday 16th of Aug. He has called several times, left messages but no return calls! He has new Mobil phone number & new address. The bank updated his info, & debit card. He must pay by phone. Please help! His name is:

Paul Gray, 1404 Shady Ln Apt 47,Bedford, Tx 76021 Number [protected]

Old address: 616 Bella Dr Apt B, Hurst, 76053 Old number [protected]

Thank You. Joyce Cooper [protected]

I’ve rented a non climate controlled unit since 8/20 it has now increased in price by 90% , my original rate was $90 it’s now $175 nothing has been updated or upgraded, I don’t even have a functioning overhead light. I was behind in my payments in June 2023 my unit was due to be sold 6/23 , my lock was cut 6/22 and I’m expected to replace it at my own cost.

I contacted public storage about the rate increase and was told it’s due to demand. However I called and recorded an agent quote me a price of $50 dollars less for the Sam size unit except this one is climate controlled .. I have receipts and a recorded conversation to back up everything I’m stating . I believe this unscrupulous practice occurs because public storage is price gauging knowing folks don’t want to move their property . Shame on you

Sepideh Homami

sp.[protected]@gmail.com

[protected]

07/22/2023

Public Storage Customer Service

P.O. Box 25050

Glendale, CA [protected]

Attn: Customer Service

Subject: Complaint Regarding Stolen Items at Public Storage

Dear Sir/Madam,

I hope this letter finds you well. My name is Sepideh Homami, and I am writing to bring to your attention a distressing incident that occurred at one of your storage facilities.

On June 21st, I was devastated to learn that my rented storage unit at your [Location Name] facility, located at 16452 Construction Cir S, Irvine, CA 92606, had been subjected to theft. This incident has resulted in the loss of a great deal of my personal belongings, including cherished mementos, valuable possessions, and sentimental items of immense importance.

I would like to highlight the following details regarding the incident:

Date of Incident: June 21st, 2023

Police Report: I have filed a police report with the local authorities on the same day, and I have attached a copy of the report to this letter for your reference.

The emotional and financial toll this incident has taken on me cannot be overstated. The stolen items not only hold monetary value but also have immense sentimental significance, making the loss even more devastating.

I have always trusted Public Storage to provide a secure and reliable storage solution, but this unfortunate event has shaken my confidence in your company's ability to protect customers' belongings adequately. As a loyal customer, I expected a higher level of security and surveillance measures at your facilities to prevent such incidents.

In light of these circumstances, I request the following actions to be taken:

Investigation: I kindly request a thorough investigation into the theft incident, in hopes of identifying the responsible parties and recovering my stolen items.

Compensation: I expect fair compensation for the loss of my stolen items, considering their sentimental and monetary value.

Improved Security Measures: I urge Public Storage to enhance security measures at all its locations to prevent such incidents from occurring in the future.

I understand that unfortunate events can happen despite the best precautions, but it is essential that your company takes responsibility for the safety of its customers' belongings and ensures that such incidents are minimized.

I hope to receive a prompt and satisfactory response to my complaint. Please contact me at [protected] or via email at sp.[protected]@gmail.com at your earliest convenience to discuss the matter further.

Thank you for your attention to this serious issue. I look forward to hearing from you soon.

Sincerely,

Sepideh Homami

ACCOUNT# [protected]

UNIT 3270

10 X 10

There have been several complaints about the Public Storage corporate office ON THE BETTER BUSINESS BUREAU WEBSITE, AS WELL AS ON OTHER SOCIAL MEDIA PLATFORMS - NOW I UNDERSTAND WHY.

Another complaint is that Public Storage prices are often much higher than their competitors.

AS A LOYAL CUSTOMER SINCE 2011, THERE HAD BEEN FEW INCREASES ON THE PRICE OF MY MONTHLY RENTAL UNIT.

HOWEVER, SINCE NOVEMBER 2022 AND WITHIN THE LAST SIX MONTHS, AFTER MOVING TO A LARGER UNIT AT THE PUBLIC STORAGE LOCATION AT:

16100 S AVALON BLVD CARSON, CALIFORNIA,

THEY HAVE OVERCHARGED ME AND RAISED MY RATES SIGNIFICANTLY TWICE OR THREE TIMES between November 2022 and February 2023. EACH INCREASE IS ~ $75.

IT APPEARS THAT THE ABOVEMENTIONED LOCATION IS TAKING ADVANTAGE OF THE CREDIT CARD I HAVE ON FILE AND IS USING IT AS AN EXCUSE TO EXTORT ADDITION MONIES FROM ME PER MONTH, WHICH WAS NOT PART OF MY ORIGINAL CONTRACT.

I am currently renting a storage unit at Public Storage on 282 US Rte 46 Rockaway, NJ. The bathroom on the facility has been closed since July 1st, 2023 and today is July 14, 2023 as I am writing this complaint. BTW, the bathroom has been closed since June, but I do not have a Pic of the bathroom closure proving this. I only have a pic of July 1st.

I find it very strange to find that the bathroom has been closed almost a month with no repairs made to it?

It is not right to have a bathroom not working on the facility for such a long period of time.

Does any other renter agree with having a bathroom that should be in working order on the facility. And Public Storage should contact the manager at 282 US Rte. 46 Rockaway, NJ to inquire/inspect the bathroom for repairs if needed?

Hi ive been a long time renter since 2010 for a 20x10 foot space. At that time rent was 122. Next year 1/2011 it went to 193, 7/2011 to 213, 7/2012 to 234, 7/2013 to 262, 7/2014 to 292, 7/2015 to 322, 7/2016 to 344, 6/2017 to 370, 7/2018 to 451, 7/2019 to 453, 7/2020 to 491, on 7/2021 to 533, 8/2022 to 638, Feb 2023 to 733. went from under 300 to now 733, increasing at higher amounts, on top of that the units had a rat infestation in 2019, so all my stuff is covered in rat poop and urine, talking with management does nothing, they gave me a ray trap. Then the pandemic happened and lockdown but rates continued to increase. I have unit insurance.

Account number [protected]

I have four storage units with Public Storage. They routinely increase storage rates substantially more than the current rate. One of my units has been priced at $100 per month. I just received 30 days notice that they are increasing the rate to $129 per month. That's a 29% increase. They know consumers are likely to keep their units so we are trapped with rate increases that are far above the cost of inflation. This is bad faith and, in my opinion, racketeering.

Hello,

I rent two units at the Public Storage Facility at 4200 NC 55 Hwy

Cary, NC 27519. I moved into these units at the end of January. I am approaching the 6 month mark and I have already been hit with an price increase. I expected an increase at the 1 year mark, but at 6 month, why? I have been a long time customer of Public Storage and sign your praises whenever a friend asks for a recommendation. I don't understand why am I getting an increase after 6 months? Trying to connect with a live person is IMPOSSIBLE since my facility has gone full self kios. Can you give me clarification. My units #'s: 1210 and 2205. Please respond back to [protected]@nc.rr.com.

Thank you!

I'm a customer at the public storage facility in orchard Park, New York... I've been renting at this location for 3 years. This year I was still in my rental unit going into May. I store my motorcycle here. Anyhow I went into may by like a week... when I told the property manager I was vacating soon and said I'll probably be out by May 7th so I would like to get a pro rate refund on the amount of days I would no longer be there. I was told public storage does not do refunds on early rental departures. Wow really? I mean cmon... I paid for the whole month and if I'm leaving early don't you think the customer should be given a credit back to his bank for rental charges he clearly isn't using? I mean that's just responsible customer service if you ask me.. I'm not at all pleased with this non refund policy andvI really think the customer shouldn't be penalized for leaving his space early. I'm really hoping someone at corporate level can take care of this for me.. Stephen Yanacek