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Tim Hortons
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Tim Hortons Complaints 3015

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R
10:49 am EDT
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Tim Hortons tea latte

Just went through drive thru at Tim Hortons in St. John's Newfoundland. I ordered a medium pumpkin tea latte and when I am passed the cup it is awful light feeling. before I go to drink it I take the lid off to find only half of which was tea/water. this is actually the second time this has happened to me at different locations in St. John's over the last month. Very disappointed in the fact that I pay for a medium and barely receive what might be a small. I understand that room should be left for the scalded milk but not half of a cup of tea. I have often bought these drinks to receive much more as the lids allow for the foam. Again I have to say so disappointed in the product at Tim Horton's lately...Pictures of my drink attached...

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9:24 am EDT
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Many customers waiting ten minutes for one coffee just simply being forgotten. Another lady waiting for a bagel. Politely asked the lunch bar lady was very snippy and rude back. Although customer had been waiting almost ten minutes also.one person on cash while three others walked around the entire time complaining. I have never walked into a Tim hortons and had such rude and bad service

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11:31 pm EDT
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Tim Hortons it is currently 11:23 pm.

I just entered the Tim Hortons located at 80 Market Drive in Milton, ON. I was told this location could not serve anything except coffee and baked goods at this time despite a large banner on the roof of the building stating it is open 24 hours. There are buns, bagels and everything required to make sandwiches etc. Clearly visible and the staff seemed untrained and quite rude.

Does open 24 hours actually mean open 24 hours or just for select services? Is it the policy of Tim Hortons to have their staff act in such a rude manner toward customers? I have experienced this type of behaviour by staff in other locations but this is the first time I have been incensed enough to complain.

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Update by Jasonrdd
Sep 18, 2019 12:01 pm EDT

It has now been a week since I submitted this complaint and have heard nothing in response to it from Tim Hortons. I can only surmise from their lack of communication that they do not care about their customers.

I can assure Tim Hortons that as a unsatisfied customer, I will certainly share my experience with every person I possibly can.

I have been a customer of Tim Hortons for almost 30 years. What they have become is a disgrace.

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J
5:41 pm EDT

Tim Hortons customer service

I visited this drive thru location on Sept 10 at approx. 7:30 am.
I asked what teas have caffeine in them. The lady answered "I can't tell you that you will need to call customer service."
I was quite confused with her answer so I asked again. This time when she replied she gave me the same answer in a very fast and rude tone.

Then I asked, which teas do not have caffeine - thinking if she has the info in decaf I could use process of elimination.
At this time she answered me again and basically was rushing me to order.
I asked what tea selections are available. She then began to ramble very fast all the selection blends. She was completely rude and disregarded my questions.
When I arrived at the window I questioned - how could you not know what teas have caffeine? She then began to brush me off and the other lady was rushing me.

This is a absolutely unacceptable customer service.
She was so rude and clearly doesn't know the products.

Feel free to contact me if you require further information.

Thank you,
Julie Ramos
[protected]

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3:05 pm EDT
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This is the dirtiest restaurant I have ever seen. If the seating area and bathroom is that bad, there is no way I would eat there. It is gross. I probably should've taken some more pictures of the seating area but around the garbage is and the floor doesn't look like it's been washed maybe a quick swipe here and there but the corners are disgusting the door...

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1:56 pm EDT
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Tim Hortons cream cheese on bagel

This morning around 9:15, ordered everything bagel with herb and garlic cream cheese.
The order was ready by the time I got to the pickup/ pay window.
The server said " here" and I looked at her in hopes for better customer service.
This was breakfast for my daughter and she opened the wrap in school.
To her surprise, cream cheese was put on the bottom side of the bottom slice and buttered side was facing down .
I've gone to this location many times as it's close to home, often have issues and yes, the staff are rude at drive thru. They'll snatch notes from your hand and not a smile, poor customer service!

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9:34 am EDT
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Tim Hortons dark roast

I consistently order a medium dark roast double double every single day with about 1/5 tasting the way it should. It's probably my fault for consistently buying Tim Horton's coffee but I do anyways for hopes of them making it proper. The time it does come out tasting good, it is the best coffee I ever drank. It's starting to be not worth the headache of dealing with such garbage consistency. So please talk to the store to increase the frequency of the pots they make and shorten the life of the pot. I will place a complaint everyday until this is fixed. You guys make a good product, don't drive your customers away because the franchises are cheap or the employees don't follow policies correctly. 80% of your revenue comes from 20% of your customers.

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5:46 am EDT
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Around 10:30pm Sept. 10th I stopped into this location for coffee and a donut. Novel idea since this is a coffee and bake shop right...wrong. There were no donuts! Absolutely ridiculous! I was on my way to work at the hospital around the corner. I have to wonder how many others were looking for donuts as well. Good thing Sobeys had some for me. Just think a...

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7:24 pm EDT
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To whom it may concern. I have been working with Tim Horton's location #6914 for 1 1/2 years. I was employed by a manager who had resigned due to verbal and physical abuse from our head manager( Michail) . For two weeks after her leave, employees with set hours lost more than half of their hours along with being scheduled without breaks. My head manager...

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5:23 pm EDT

Tim Hortons plastic cups

I come to Tim Hortons every or at least every other day because I work in the mall and that's mostly all there is to get coffee. I always bring my own reusable cup, and it's ALWAYS clean. I always rinse it out before I bring it, yet still when I order ANYTHING from your restaurant, they make it in a plastic cup and then hand it to me without a lid. I understand that there are sanitary issues with bringing in your own cup, but I worked at davids tea for over 2 years and not once did I refuse a personal cup. Neither does Starbucks, they take my personal cup every single time I bring it into their facility. I would like to complain about the amount of plastic and the waste this facility is creating. We only have 17 months left on this earth if we don't change the way we treat it, including the amounts of plastic thrown away.

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3:51 pm EDT
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I'm becoming more and more frustrated with Tim hortons, every time I go it's something... today I was I drive thru ordered a large 4x4... got to the window handed her a 5 dollar bill and she very rudely said it's 6.80 I said I only ordered a large coffee, she then scoffs at me and says oh... then she hands me a large coffee which is marked reg so I then...

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12:05 pm EDT
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I placed an order for 2 coffee and 1 chicken sandwich. I asked if it was available they said yes so I got the coffee's and 15 mins later of waiting for the chicken to be done my bun with everything on it was just sitting on the table as the employee were reaching over it I wasn't happy and they were very rude too me would like to know what would be done about this

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11:09 am EDT
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I am a Tim Hortons girl through and through. I can understand slow service, training, maintenance and even the occasional got the wrong order. But today marked the day of how does this even happen? I went to bite into my begal and cream cheese and hurt my tooth on a bread tag that was in my cream cheese spread! My begal had a bread tag in it! I am very...

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10:39 am EDT
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Purchased three medium DD's around midnight Sept 9 which this morning realized two of them were French vanilla Contacted Tim's in which nothing suggested I said can I take to Florenceville to exchange and told should be able to as I live in Beechwood I don't have problem doing this but had to make special trip to fix the issue over the carelessness

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9:38 am EDT

Tim Hortons drink

I am extremely dissatisfied! This is the second time on my way to work I have ordered and paid for a pumpkin spice latte and got a regular gross latte. First one was in Markham on hwy 7 and ninth line timmies and today was at the timmies at the Whitby location at the corner of kendalwood and Dundas ! If I receive another bitter plain latte again tomorrow i will be pissed off.

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9:08 am EDT
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This location is right by my home so I'm forced to revisit; otherwise I would never come here. They constantly mess up orders and when you try and call the number on google is incorrect. I visited this morning to claim my free meal they promised from a previous order they got wrong and they didn't have my name on the paper to give me my $3 meal free as I...

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12:27 am EDT

Tim Hortons rewards program

I am very displeased wirh this new rewards program... It is nothing in comparison to mcdonalds... I have spent some mney at several locatoons around winnipeg but cannot collect points... For one dumb excuse or another... Plus tge staff knows how to suggest sell but cant ask customer if thet collect points... What a sham! Plus having to wait 30 per transaction to gather pounts is rediculous... I think I will stick with mcds as the cup has the sticker on and guaranteed get it with out needing reminibg plus if I buy one coffee then five minuted later treat a friend I get that sticker as well... Tims is a sham

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Update by Jae elle
Sep 10, 2019 12:27 am EDT

Tims is very customer unfriendly

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6:08 pm EDT

Tim Hortons cleanliness/ hygiene

I was sitting in the cafeteria thinking I would like to go get a coffee and happened to look over at the cafeteria store to see Karen, the unit manager?, cough into her hand and then continue to touch the pots and cups and serve coffee. I am appalled by this as I work in the food industry and have always been taught to cough or sneeze into my shoulder. I was completely deterred from getting a coffee and so were my classmates.

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6:08 pm EDT
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I ordered my usually coffee at the same location as I do 5 days a week. I go there only because it the only drive thru. On more occasions than I wish to talk about the customer service is horrible. I get half the way or all the way to work and it's wrong. That happened just last week. Well today I placed my order and when I went to pay I gave her my reward...

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3:26 pm EDT
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Tim Hortons iced capp cup/lids

I don't drink coffee. However, I drink iced caps all the time. Daily or every other day . I usually order a medium iced cap.
Lately, the last 2-3 weeks, the 2 lake country locations have replaced the medium open /dome lid with a flat lid.
It is awful. I get less drink and you can't drink a slurpee drink with a closed flat lid. You can't move the straw around. I dislike it, a lot. It feels like they are cheaping out, and I'm getting ripped off, and do not enjoy my iced caps anymore.
The locations in Kelowna and Vernon still use dome lids.
Why are they using these lids here in lake country?They are awful.
Sincerely, I am a disappointed customer
Michelle harty

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About Tim Hortons

Screenshot Tim Hortons
Tim Hortons is a fast-food restaurant chain known for its coffee and doughnuts. It offers a variety of baked goods, breakfast items, and beverages. The menu includes sandwiches, wraps, and soups. Services include dine-in, takeout, and drive-thru options.
How to file a complaint about Tim Hortons?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Tim Hortons. Make it specific and clear, such as "Incorrect Order at Tim Hortons Downtown Location" or "Poor Customer Service at Tim Hortons on Elm Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service that caused the issue.
  • The date and time of the incident.
  • A clear description of what happened.
  • Any communication you've had with Tim Hortons staff, including names or descriptions of the individuals involved, if possible.
  • Steps you have taken to resolve the issue, including any contact with customer service.
  • The company's response or lack thereof.
  • How the issue has personally affected you, such as inconvenience, financial loss, or health concerns.
Remember to keep the description factual and to the point, avoiding unnecessary emotions or opinions.

5. Attaching supporting documents: If you have any receipts, photos, emails, or other documents that can support your complaint, attach them using the provided upload feature. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Tim Hortons. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution to your complaint, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Before submitting your complaint, review it carefully. Check for clarity, accuracy, and ensure that all the information provided is complete and correct. This will help others understand your situation and support your case.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been filed.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from Tim Hortons addressing your complaint.

Overview of Tim Hortons complaint handling

Tim Hortons reviews first appeared on Complaints Board on Feb 16, 2007. The latest review A cozy spot for your coffee and donut fix was posted on Oct 28, 2024. The latest complaint Double charged numerous times on my Tims Mastercard and absolutely no one will help me was resolved on Oct 08, 2023. Tim Hortons has an average consumer rating of 1 stars from 3020 reviews. Tim Hortons has resolved 108 complaints.
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  1. Tim Hortons Contacts

  2. Tim Hortons phone numbers
    +1 (888) 601-1616
    +1 (888) 601-1616
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    USA & Canada
    +1 (905) 845-6511
    +1 (905) 845-6511
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    100%
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    Head Office
    +1 (207) 426-2066
    +1 (207) 426-2066
    Click up if you have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number
    More phone numbers
  3. Tim Hortons emails
  4. Tim Hortons address
    874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada
  5. Tim Hortons social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024

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