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Tim Hortons
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1.2 5 Reviews 3015 Complaints
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Tim Hortons Complaints 3015

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I
5:00 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I stopped in at this location to purchase coffee's and breakfast. The employee who took my order did not get it right (I asked for 2 food items and was given only one. I reminded the employee what I had ordered and she made the other order. She would not cut the food items in half (Bagels) and when I went to pay for the second Bagel, she said you can only...

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A
2:21 pm EDT

Tim Hortons drive thru

I amongst many people believe that drive thru should be for small orders such as coffees, donuts, bagels not full meals for many people. I sat in line to order a coffee on my way to work and waited for almost 10 minutes for a car that was only ahead of me by one car. This is ridiculous. A rule should be made that if you are ordering food such as sandwiches and meals that it should be done inside in the restaurant drive thru is suppose to be fast.

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D
1:25 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Tim Hortons service

I asked for a tray to carry my hot and cold drinks. Instead of giving it to me where I was standing, they put it at another spot. I had to carry my hot and cold drinks, with a sandwich, to that spot. I could have spilled everything or slipped on the wet floor while balancing everything. What kind of service is this?!?

Instead of apologizing to me for this, I had to receive eyerolls and disrespect

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Blabkga

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S
7:43 pm EDT
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Tim Hortons wedges/customer service

I have never in my entire life been so appalled by the service I got this evening and something needs to be done! I ordered a chicken strip meal clear as day with a coffee and also a turkey bacon club with cheddar first of all my club did not have the honey mustard and then I got processed cheese.. Second of all I never got my wedges for the chicken strip meal I stood there waiting forever and the "cook" heather says "why are you still standing here" I said I never got my wedges and she said it didnt say wedges and the thing that took my order said you didnt say a meal really rudely when I definitley did i'm not one to lie or complain! They were extremely rude never offered me a resolution to this problem and I am disgusted!

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S
6:07 pm EDT
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My wife and I visited Tim Hortons at Fenelon Falls on Aug 12, 2019. We saw many flies flying inside the store. We wanted to order some donuts but found 2 flies inside the display counter. I felt sick when seeing a fly clawing on every honey cruller happily so I gave up to order it. We just ordered 2 biscuits instead because those were inside another display...

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H
3:06 pm EDT

Tim Hortons food/hygiene

This weekend on Sunday the 11 of August I went through the drive asked for a bagel plein goût with butter herbe and garlic cream cheese and bacon and this is what I got!
And last either Wednesday or Thursday the 7th or the 8th of August the supervisor of all things was wearing bracelets and rings and earrings and fake nails with diamond on them!

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M
1:49 pm EDT

Tim Hortons lids

The new hard plastic lids do not stay on the cups. I have had three instances not where they pop off. On in particular where coffee spilt on the inside of my car. Also the lid flap won't fold in like the old ones so the coffee splashes back up into your face. They also seem to use more plastic than the old ones. I just don't understand the switch.
Coffee is still great though.

Thanks,
Megan

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K
12:41 pm EDT
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Customer service with this Tims hortons is the worst in the province. Wait times for a simple cup of coffee take up to 20 minutes. Staff do not say your welcome and seem to be very rude to take orders. Any food order is either wrong or they don't have it. Once at the order box you are told to wait a moment while there is a line up of about 15 cars and there is no one in front of you. It needs to be fixed.

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C
10:40 am EDT

Tim Hortons all

2 people taking orders, one making food and one making drinks. Food came out within one minute of ordering. There was nine people waiting for there drinks. Both the person in front of me and myself ate our breakfast sandwiches before getting our coffees about ten minutes later. The two people taking orders just stood there taking more orders as the line waiting for drinks kept getting longer and longer. Seriously? I know you don't really give a rats [censored] because it's the airport and people are just going to have to wait. Third time for me so it's not a one off.

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T
8:56 am EDT
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Tim Hortons service, cleanliness, staff

Unsure if town was Grimsby but was #39 as used my debit card Saturday...was in afternoon maybe 3ish staff totally unfriendly, place was a mess no clean tables inside went out on patio again tables needed to ve wiped down garbage removed instead of left on tables...
Bathrooms were unacceptable if health dept was called the place would have been closed for cleaning up...
We did not enjoy our good, drinks or donuts it was terrible ...something needs to be done with the staff...she was rude when he didn't use his reward card first before paying very unacceptable to an o, Der man terrible service...
We should have left everything and walked out and somehow b compensatec.., ..
The place is a mess bathrooms dirty toliet paper all over the gloom and staff talking amongst themselves rather than cleaning tables inside and out and b friendly for God sakes...
Terry Monaghan 5072 University Ave NFO L2E 7B7...
Thank God ones in our city are awesome and staff go out of their way to please...that store needs new staff and someone professional to run it...it was disaster

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H
4:59 am EDT
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Hi On monday August 12th at 4.25am i got my iced mocha latte from drive thru of tims at onroute westbound. I was travelling from toronto to woodstock and was feeling asleep thought to get a ICE coffe just to help me go the distance. When i got the coffe after waiting 7 mins at the drive thru window (not the line as i was the only one) the ice coffee wa...

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I
12:00 am EDT
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I live on the same block as this tim hortons downtown. I am not the only person who complains about this tim hortons. I have heard from almost everyone who has gone there that its hands down the worst tim hortons they or I have ever been to. The location is extremely slow service no matter what time or day of the week. The coffee is always luke warm. I have...

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K
8:43 pm EDT

Tim Hortons beyond breakfast sandwich

Hi there,
I ordered a breakfast sandwich with the beyond sausage. I have had many times before. I ate it and it wasn't the sausage but a beyond burger patty. Was pretty gross as not what I ordered. I have ordered it a bunch before so I am for certain that that wasn't the sausage. I would have gone back but was on lunch from work so unable.
Thank you

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J
8:00 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I wanted to order the breakfast beyond meat BLT. The worker was convinced the only beyond meat order on the menu was the burger (that is $6). She would not let me correct her and repeatedly told me the only beyond meat option was the burger. She made me feel like I was the one who was dumb and wrong by interrupting me multiple times and snickering with her...

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L
4:42 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Hello, we just took the drive through and looking through our bag and drinks and we are quite frustrated. Our assorted Tim bits are literally all plain except for 1, my caramel latte is a plain latte, and they gave us grilled chicken in one of our wraps when we asked for both to be crispy. We have had so many similar issues with this particular Tim horton...

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C
4:04 pm EDT
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On 11 August 2019 at approximately 1525hrs at the St. Paul Street West store in St. Catharine's I entered the drive thru and pulled right up to the order panel. I ordered 2 large steeped teas and 2 medium hot chocolate with 1/4 chocolate milk. All was well. I pulled around the corner and was behind one black minivan. We waited for a couple minutes for...

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K
1:32 pm EDT
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We have stopped for years at this Tim Hortons for gas and food! While it has often had a unkept/clean washroom ... today I went into washroom and walked out. No food or gas! The washroom has toilet paper all over the floor had feces that had been walked on. This washroom had not been cleaned or inspected for hours to let it get to this state. If the...

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S
12:35 pm EDT

Tim Hortons reselling beverages that other people had

I was at your brant street and upper middle road location in Burlington. I was in the drive thru and the woman in front of me got my steep tea instead of her coffee. Instead of going around she came to the window where I was waiting for my tea and returned the tea and asked for her coffee. Your staff gave her the coffee and proceeded to give her the coffee and then handed me the open tea that the woman had and possibly took a sip of. That is unsanitary and goes against food handling and distribution laws and I am mortified that your staff thought that was ok. I asked for another but I did not feel confident that they actually made a new one and didn't just replace the lid. I threw it out. I hope this is taken seriously and you train your staff better.

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E
10:45 am EDT
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I am very disappointed by the service we receive every weekend. Every time we visit they are out of something, whether it be muffins, bagels, wraps or eggs. I have to instruct them to double toast my bagel because one toast does not qualify as toasted. I also have to pay more for extra cream cheese because they do not cover the bagel. Most of the time our...

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J
10:46 pm EDT

Tim Hortons service cleanliness

I live right above Tim's and a daily customer for convience. I have been a loyal customer for ten years. Recently my work has taken me to several provinces across Canada. I have been in large cities and small towns. I have found most Tim's across Canada take pride and ownership. But the one I frequent is dirty and can of gross. The same garbage on the floor from previous day. The tables not wiped and the same coffee cup on the floor. There often too many staff behind the counter during non peak time. Im not complaining about your products but more about the cleanliness. If I walk five mins south its a totally different... clean environment.
Postal code M2N 7G9

Leadership... empowerment... clean environment... pride.

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About Tim Hortons

Screenshot Tim Hortons
Tim Hortons is a fast-food restaurant chain known for its coffee and doughnuts. It offers a variety of baked goods, breakfast items, and beverages. The menu includes sandwiches, wraps, and soups. Services include dine-in, takeout, and drive-thru options.
How to file a complaint about Tim Hortons?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Tim Hortons. Make it specific and clear, such as "Incorrect Order at Tim Hortons Downtown Location" or "Poor Customer Service at Tim Hortons on Elm Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service that caused the issue.
  • The date and time of the incident.
  • A clear description of what happened.
  • Any communication you've had with Tim Hortons staff, including names or descriptions of the individuals involved, if possible.
  • Steps you have taken to resolve the issue, including any contact with customer service.
  • The company's response or lack thereof.
  • How the issue has personally affected you, such as inconvenience, financial loss, or health concerns.
Remember to keep the description factual and to the point, avoiding unnecessary emotions or opinions.

5. Attaching supporting documents: If you have any receipts, photos, emails, or other documents that can support your complaint, attach them using the provided upload feature. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Tim Hortons. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution to your complaint, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Before submitting your complaint, review it carefully. Check for clarity, accuracy, and ensure that all the information provided is complete and correct. This will help others understand your situation and support your case.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been filed.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from Tim Hortons addressing your complaint.

Overview of Tim Hortons complaint handling

Tim Hortons reviews first appeared on Complaints Board on Feb 16, 2007. The latest review A cozy spot for your coffee and donut fix was posted on Oct 28, 2024. The latest complaint Double charged numerous times on my Tims Mastercard and absolutely no one will help me was resolved on Oct 08, 2023. Tim Hortons has an average consumer rating of 1 stars from 3020 reviews. Tim Hortons has resolved 108 complaints.
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  1. Tim Hortons Contacts

  2. Tim Hortons phone numbers
    +1 (888) 601-1616
    +1 (888) 601-1616
    Click up if you have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number
    USA & Canada
    +1 (905) 845-6511
    +1 (905) 845-6511
    Click up if you have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 5 5 users reported that they have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number
    100%
    Confidence score
    Head Office
    +1 (207) 426-2066
    +1 (207) 426-2066
    Click up if you have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number
    More phone numbers
  3. Tim Hortons emails
  4. Tim Hortons address
    874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada
  5. Tim Hortons social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024

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