Ugg.com / Deckers Outdoor’s earns a 3.4-star rating from 123 reviews, showing that the majority of footwear enthusiasts are somewhat satisfied with their purchases.
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diadiad
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The complaint has been investigated and resolved to the customer’s satisfaction.
fake uggs
I made the mistake of purchasing one pair of boots from this website. After proceeding to checkout and entering my card details I became concerned about the geniuness of the site as it suggested it would take between 5-20 mins to process my order. I called my credit card company to immediately cancel the payment of £52 but was advised a shanghai company was currently completing two transactions of £69.00 from my account.The only advice I was given was to wait until the payments were taken and contact them back after this to seek recovery. I called the UGGs CC number on the website but this dialled an unknown tone. I emailed them, eventually hearing from them after a few days. I explained the sitaution and demanded full refunds of both pairs of boots I had been charged for. I promptly received one refund but they told me I could not have a second. Four weeks later, no product arrived and during this time I found this website so had become increasingly aware they probably wouldnt. Afew days later I recevied a letter from the UK border agency notifying me that my parcel had been stopped at customs and examined due to the high volume of fake UGGs being brought into the UK. The letter stated these had been found to be fake and would consequently be destroyed. I had the opportunity to appeal their decision but in doing so I would then face court proceedings for helping this item into the country.
With this letter I was able to get my bank to recover my losses, just as well I paid on CC.
UGGs CC have since emailed me asking if I recieved my boots and am happy with my purchase. I have explained I know their products are fake and I did not receive my purchase and they apologised advising me a full refund would be made within a week. Three weeks later...no refund! Surprise Surprise!
Please do not buy from this website! In future the only place I will be buying UGGs from will be a high street store at full price as this is truely the only way to get a decent pair of UGGs. Please do not make the same mistake as I did!
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought a pair of sheepskin ugg boots. After receiving the ugg boots i realized they were fake, I then tried to contact the store they didn't put any documents of purchase into the bag because they did not come in the ugg box.And No return label was put in the bag. Now i cant even log onto the website this is crazy. I lost 118 dollars just gone. i had no idea they had fake ugg boots out never again i will go to the ugg outlet store.These people need to be caught an put in jail or they need to put on their website the boots are NOT REAL and let it be customer choice if they want to buy fake uggs. Its a learning experience, One i don't ever want to experience again
scam
On the 18th march 2009 I ordered a pair ugg boots, the money was taken from my bank on the 20th march 2009, since then I have sent emails and not received a reply also no boots. Tried to phone ([protected]) no answer. receipt no [protected]. These boots were ordered for my grandaughters birthday and being a pensioner cannot afford to loose this amount of money.
fraud
Was just wondering if anyone else has had this problem, purchased ugg boots from www.ugg-boots.uk.com, was charged the asking price, no problem there and although delivery took a few weeks, i got the boots, that i paid for on 20/11/09
now on the 17th&18th/12/09 money started to get taken from my bank account, 1 small payment & 4 large paymets, adding upto £625.05 now as i only use paypal & amazon, which i have never had a problem with, then i use ugg-boots.uk.com which i find out are a chinese company, i start getting money taken from my bank account, the payments went to a company called - intersafe glabal which i have never heard of before, ive contacted my branch and the fraud team and its now in there hands, so please be very wary about buying from this company.
this company stole money from me!
I ordered a pair of UGG boots from this company, and they sent me fake boots. I had to jump through hoops to find a return address to get a refund. The refund NEVER happened, and it cost me 50 dollars to send them back. The company promised for weeks that a refund was processing. After 2 months they told me the boots had arrived damaged and that they would send photos. Yeah right! Still no refund. I gave them plenty of chances to make this right before I shared my experience. I hope you read this before you get scammed. This is the site http://www.uggaustralia-site.com/. Don't be fooled. It is not worth saving the 20 bucks - not when it cost me almost 175 in the end.
fake boots
I ordered boots suppose to be original Ugg Australia boots in size 5 in Chestnut color with cream color buttons. When I received them they are rust color with brown buttons and very poor craftsmanship. They are not at all as advertised and since they are not the original Ugg boots they are definately not the correct size so I am stuck with them and now they...
Read full review of Ugg.com / Deckers Outdoor and 13 commentsfradulent
I ordered a pair of Ugg boots on this site on 2/13/11 and as of today 3/4/11 I've yet to receive them or receive a response to my inquiry of the status. There is no way to call the supposed company as their site only allows you to submit a question through the website. I should've known it was sketchy at the outset, but I didn't. In Googling the name I found I'm probably not the only person that's had trouble with this and/or similar companies so watch out. I've contacted my credit card company to ensure the charge does not go through and inquire what I can do to protect from future fraud since this company now has my credit card number. I'm guessing I'll be switching my credit card number and hopefully they will put a block on any charge. I guess at least no apparent fradulent charges have gone through thus far, but I'm concerned it's only a matter of time.
ordered boots and were not delivered
I ordered boots from website on 1/28/2011 was promised delivery in 5-7 business days today is 2/12/2011 i have yet to recive them the customer care website dose not exist www.uggstoreshop@gmail does not exist they charged my card $123.00 money has been taken fron my card but no merchandise has been delivered.Even the tracking number does ntot exist with the usps service'
The complaint has been investigated and resolved to the customer’s satisfaction.
I have also ordered boots from this website and no boots have been delivered. They charged my card for $307.97.
fraudulent website
I ordered ugg boots from this website on jan 11, 2011. They send me an email to confirm my order was paid. I never received and email confirming shipping of my shoes. I emailed this company twice with no response. I tried to call there customer service line [protected] which is disconnected. It has been 14 days and still no produce from this company, no return email s or phone calls.
need to return boots
I purchased a pair off ugg boots from this company. They arrived about a week and a half later and had to be signed for at the post office. They were in a box from shanghai yu swhi li trading co.in china and had shipped unknown to me from the china post office. I brought them home and tried them on and they were way too small. They did not come with a packing slip to return them and the company has no address or telephone to reach them. I e-mailed them several times and they told me that I should either sell to someone or give them to someone as a gift.
The complaint has been investigated and resolved to the customer’s satisfaction.
Fake UGGS
I ordered a pair of UGGS for my daughter for christmas. When I received them everything seemed ok, well when my daughter opened them, they were two different colors. I have been for a month trying to send them back and get my money. They wont give me their address and they keep trying to bargain my refund everyday its back and forth. I reported them to the Better Business Bureau, next is the Federal Trade Commission! I will not give up on getting my money back!
The complaint has been investigated and resolved to the customer’s satisfaction.
This site looks just like the original Ugg Australia site but seemed they were an outlet store. I got the UGGs the actually came from China. They smell bad, the fake fur is falling off, there is Jagged cuts along the edges of the boots. They are fake. No where did the website say they are knockoffs. I can't get my money back.
I brought bailey bottons bottons and the said the were real but they were fakes. They told me the would cost me 71.99 and they charge me 110 dallors. dont buy from them they havent contact me back to tell me how to send them back and if i do send them back i have to pay more money.
I was in the process of purchasing a pair of uggs and as I was going to chose my payment method, it redirected me to a pay website. After giving my information, I was automatically charged from my bank account and I went back to the Uggs website to find that my order was never placed, yet I was charged. If anyone has ever purchased anything from here, please let me know. I need my money returned!
I should have known better...looking for a deal on Uggs as Christmas present...$99.00 !
Got a confirmation of order, and a charge to my credit card...but nothing else. Emails get returned, no such address...etc.
Dumb me!
Now, has anyone followed up to see if we can get our credit cards reinbursed? or are we out of luck!?
Any ideas for followup?
I am sick about this!
I am in the same situation and they will not provide me information to return the crap they sent me or give me a refund. Please let me know if you have a better response. Definitely reject the package! This was the last email I got from their customer service:
Dear customer:
thank you for your email, we are very really sorry for the situation, Pls dont be angry, May be When our packager are checking the item, they are not carefully, we will reflect this situation to our boss, really sorry for the trouble .
But Considering the quality is good, could you kindly keep the shoes or it can be Sassafras out by the wet towels, we will offer you 15% off discount on your next order or your friends, we really want this situation solved friendly, Pls understand us, OK ?
Any further questions, please do not hesitate to contact us. we will do our best to help you .
thank you so much, Have a nice day.
best wishes
Angela
Sounds very professional right? Ha
Did they tell you they won't refund your money? I have 2 pairs coming which are obviously fake after reading this and since they are coming from China. I'm considering refusing to accept shipment so they're returned to them and I don't have to deal with paying shipping costs to China. If they won't refund your money though, I might as well keep them and let my credit card company get the money back. So frustrating!
I went on line to buy UGGS. This web site came up discount UGGS looks just like the official website until after you hit the checkout button to confirm payment then it pops up product from china. When i opened the box and looked at them the lining of them looked like the covering from a cheap stuffed animal. not like the other uggs i got from journeys. My granddaughter will not wear these she spotted it right away. They come with certificate of authencity inside the box and all. I went to there website and you cant send a email or return them . I paid $95.00 for them. I had to go out and buy another pair for $149. which I should of done first.
http://www.usashopugg.com/ never order from this website! I just got stung... These Chinese should be shot for selling these! I should have known...
I received two pair of Uggs today from this fake ugg seller. Both are too small even though I ordered the correct size. They do not have removeable footbeds that authentic ultra uggs have. The chocolate color as shown on the website is not at all what I got.
The shearling is fake and the bottoms of the insides are so hard my feet hurt after having them on for two minutes. I cannot find out how to return these awful fake boots since their is no legitmate customer service website, no phone number and the postal slip was all in Chinese! I feel foolish for having trusted this online seller. NEVER order from them!
I have ordered boots on line and havent received them I ordered these the 2nd week in November and its Jan the 3 and still havent got to US. This is a scam someone please tell me what to do... I want to report and get my money back my daughter was really wanting boots and I did not want or could not pay 200 dollars now its costing me more for the disappointed daughter please help
fake shoes
I order Ugg boots on the website www.godloveugg.com!
I get two pairs of Uggs, one ok, but the other just a ugly fake plastic shoes! I'm writing mails since one week, and now they said to me that if I send the parcel back they will be fired and that they earn only 150$ per month and that the job is very important, ... they said that the shoes is real"skin"! But I can recognize already from the strong smell, that it is plastic.
They give me an address in china to send the shoes back (Qu Yuting Street 606 room 4# xigeng AnzhiFang Putian City Fujian 351100 China ), but I'm sure that I will never have my money back.
I'm very angry and I would like to do something so that nobody will order the shoes anymore. But how?
The complaint has been investigated and resolved to the customer’s satisfaction.
ripped off?
Don't use this site..I am sure i have been ripped off..Money taken...Email confirmation saying would send tracking number in 48hrs...No Tracking Number...No web site can I find now...No replys to my emails...No answer to my telephone calls...Informed my bank and they say "www.unforgettableyou" are in china! This name by the way is not one of the names on the email I received telling me what would show on my transaction. So I just sit an wait for 30 days...(poor daughter no birthday prezzy) to see if they get delivered before I can take it further...One word for these people. A**0les
The complaint has been investigated and resolved to the customer’s satisfaction.
Ordered ugg boots for daughter, still not received - money debited on the day ordered.
have been waiting for my Uggs to come and apparently I have been a victim of fraud also. They were quick to take the money out of my account, yet i haven't recieved the product. very dissappointed about this situation. the website looked so legit. called my credit card company to dispute the charge. very sad: (
inferior quality (very poor)
I ordered a pair of black Bailey button ugg boots on the 8th Dec 2010 they finally arrived yesterday6th Jan 2011 and are a very poor quality, the lining is not sheepskin but a poor nylon fur which comes away in your hand when you touch it, and the suede on the outside is so thin. I have slippers from M&S that cost £15 and they are much more substantial than these boots. I wished I had found this website before ordering. I only ordered from this company because it was a secure website but when my bank statement come in the payment was made to www.Diggingshop.com. I emailed them and ask why they have deducted money from my card and guess what no reply.
The complaint has been investigated and resolved to the customer’s satisfaction.
counterfeit merchandise
I unfortunately ordered TWO pair from different vendors - this was one of them! They are definitely counterfeit! If you have received boots (which I have), you can google "ways" to tell if they're fake. The boots I received failed every test! I tried to get my money back...and they offered me $20...but not directions on how to return the boots, which is stated in their return policy! Live and learn. We ended up paying the price for a real pair from Dilliards...and yes...they passed on the tests for authenticity!
The complaint has been investigated and resolved to the customer’s satisfaction.
selling fradulent products... fake
I got scammed from this website...they claim to sell genuine ugg boots and they are clearly not. Also, their customer service dept. is a joke. I think the website is actually shut down now which is a good thing so no one else gets scammed and there money stolen.
The complaint has been investigated and resolved to the customer’s satisfaction.
Bobshoestosell - the Christmas thieves!
I ordered a pair of Ugg boots for my daughter for Christmas on the 13th December 2011 - they took my money promptly but I never recieved my order. Although I got emails with what looked like a genuine order tracking number and emails to say the weather had caused delivery delays. Any way they took my money but never delivered! Clearly a fruadulent site.
Thanks guys for your true Christmas spirit - I can rest assured you will get your comeuppance one day!
Sarah Parson (Bromley Y)
The same thing happened to us, I ordered a pair of Ugg boots for my daughter for Christmas from a website called: www.bobshoestosell.com on the 11 Dec 10. We never received the boots and the website now seems to have shut down yet the money was taken from our account immediately we made the order.
K Hurst
I also was ripped off by this company! Still have not recieved my boots. They took $118 out of my husbands account, and we have no product.
This exact same thing has happened to me. Ordered some boots on Dec. 9, and still have not received anything. And now it sounds like if I do recieve something it will not be the Ugg boots I thought I was ordering. I may go through the fraud dept. of my credit card company.
This company has taken the money out of my account and I have not received anything, if the company has been shut down in there any way I can reclaim my money ? Thanks
Scam Artist
I ordered Uggs from this web site on 2 Dec. I immediately realized something was wrong because I did not receive an order acknowledgement/ confirmation. You can't contact the company by phone, so I tried contracting them via email. Low and behold, the email addresses are bogus too! I contacted my credit card company right away. More bad news! The total sale price was $70.00, but they charged me an additional $23.00 for shipping. Turns out the company operates out of Shanghai, China. I recently checked the web site, and the same boots that I ordered for $70.00 are now selling for $77.00, so~ it appears they plan on scamming more people out of more money. I have yet to receive any information from this company and am in the process of letting my credit card company deal with these folks. I highly discourage anyone from doing business with this company. They are definitely BAH HUM BUG.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello, I too am dealing with this same situation, if I may ask, were you able to get your money back?
multiple false online clearance sites
Tried to purchase Ugg boots only to have a charge submitted on my debit card by TCTechnology Putian CN, This company is in California and is legitimate but does not accept debit cards. Some scam artists in China are processing debit and credit cards under that name. They have created multiple websites. You cant login back in to your account using your email, you cant track and order and when you try to contact them they have no physical address and come up with some hotmail or gmail account. Websites to avoid are:uggbootsclearance.net, uggbootsclearance.com, xmasuggbootsclearance.com, ugg-boot-clearance.us, . If you cant contact them through a legitimate email, call them on the phone or see their physical address then DONT BUY THESE BOOTS. I filed a dispute through my bank and they are removing the charges. I learned the hard way!
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This is a scam site, Ugg Boots Clearance Outlet. Not contact info or physical address. Boots did arrive but they are cheap knockoffs from China. They are too small (not to size), orangy color, and are not sheepskin lined. Cheap fleece. At $95. no bargain. My teenage daughter ordered these while I was busy and we didn't research reviews of site first. Our mistake cost us. You can't return them because all the addressing on the outer packaging is in Chinese characters and no address on website. Extra charges incurred as well with no notice given--international charge fees, etc. STAY AWAY!
Oops, I've just been refunded! Happy days... They are still ###!
I to have been ripped off, I about 6weeks ago bought a pair of ugg boots from a site called uggclearanceonlinesite which was advertised on the jerseysore twitter page! Leading me to believe it was a real site! I was told 9days ago that have been refunded as there has been a mix up with the post. As of yet no money! The bank also say there are no funds waiting to clear!
This was a Christmas present for my partner, I thought I was getting a deal as they were what she wanted, I now don't have enough money to get her any at all... So uggsclearanceonlinesite I hope there is an earthquake in beijing and you all die you ###!
I think I fell victim as well and we tried to get the bank to reverse the order. The bank would not and the boots did finally come. How did you get your bank to agree to remove the charges?
I totally agree . Got in trouble with this fake company but through a different site www.sheepskinbootsforsale.com. They never made me any refund for not delivering goods I ordered
never recieved merchandise
I ordered ugg boots advertised on sale at ugg australia - ugg boots online sale. The site is also known as ugg boots, australia ugg boots, cheap ugg boots, discount ugg boots, ugg boots sale, classic ugg boots, (copyright @2010 bootssalesshop). After you make a purchase, you get an email from visamasterpay.com and an order number to print from the ugg website. Dont not not purchase anything from any of these sites. You will not get your merchandise and visamasterpay.com who is a third party that handles the transaction is a joke. They also charged my card an extra three dollars that does not explain it's purpose. I have tried to contact them to no avail. I will take this one as a lost and a lesson learned; if there is no store address in the us, don't buy the merchandise.
The complaint has been investigated and resolved to the customer’s satisfaction.
ugg boots fraud
I am so dumb! I ordered 3 UGG boots from this company, trying to safe a few bucks this Christmas..needless to say 2 weeks later, no boots, no replies to my attempts to contact them and of course no way to get my money back. They are a scam, claiming cheapest boots online and guarantee. Dont buy from UGG Store, Cheap UGG boots outlet or or Thefirstboots.com. All same scam from China based thieves.
This place is a scam. I have been arguing with them since we placed the order. They won't send our money back or the product, The so called customer agent Angela, is a complete ###, they are threatening not to reimburse or charge 30% of the refund, But we haven't received either. trying to get through is a nightmare. This women Angela email's late night, from Asia. Tells me because it went through a third party order we won't get our refund. I reported it to the bank, they are investigating and will pursue legal proceedings. Report them to your bank... This is the biggest scam and should be reported to your bank .. I am so fed up dealing with this witch, No customer service contact, no phone, which should be a red flag. but didn't realize till we ordered. I am so sick of dealing with it...Hope we get our money! BEware of this company ( bootsinoutlet.com )
Theresa
New email sent from theuggs.org - stay away from www.coachandbagsoutlet.com as well
Hello dear Claire,
Nice day.
Thank u for your order in our ugg online store www.theuggs.org .here we also top sell orginal coach bags in our coach online store : www.coachandbagsoutlet.com .
All of our coach bags are also free shipping and factory price to all over the world.
So welcome to make a order from us.Your needs is our first service.
Any question you can feel free to contact us.
Best regards,
Merry
www.coachandbagsoutlet.com
This looks to be a huge problem. The domain name for the site that I had is now www.theuggs.org - it looks just like the actual Uggs website. However, if you do go to the actual Uggs australia website they have a place where you can enter in a website to verify if it is legit. Mine was not. They also have a place where you can file a complaint, which I did. It will not help you get your money back but it may help somebody else in the future.
I UNFORTUNIATELY did not read the complaints before I too ordered from UGGSBOOTSBAILY.com I found this site when I was going back to the site for information. I immediately calld my credit card company to dispute the charge. My bank told me that I would get my money back if this company picked up the money which of course these crooks will pick up the money. I am disappoined that any bank cannot stop a transaction in a "pending" state. I have no hope in getting what I paid for...reading the other complaints I guess I could get a faux something or nothing at all. My bank tells me the entire process can take 45 days. These complaints need to be near the web site to alert other comsumers. From now on before I purchase anything from a company I am not familar with I will always check this site for complaints. Goodluck to all in getting their monies back.
I ordered 2 boots from uggs outlet .com, Ordered them Dec. 12th and stated 5-7 days for delivery. The first pair came on the 31st. Prior to Christmas I tried to check the tracking numbers with no luck. Then I emailed several times and Emily emailed me back with this email
hello dear claire,
nice day.
Your item left GUANGZHOU EMS, CHINA PEOPLES REP on December 21, 2010 .but no the ems company has not updated the newest information, .so track later .
and the delivered meaning is that we have shipped out your order.but not arrival.
you may receive your order for your daughter before christmas.no worry/
yours,
emily
I did not get them before Christmas but I did get them on the 31st. Upon receipt, the box was beat up and sent from China. They were in a Uggs box and upon first inspection I was relieved. HOWEVER, after I compared them to my Uggs THEY ARE FAKE! The fur is different, the boot is lighter, the button fell off the first time my daughter tried them on. If I did not have an identical pair I would probably believe they are real until they fell apart from poor quality workmanship.
STAY AWAY FROM The Uggs Outlet
I ordered a pair of boots from alibabyboots.com and have yet to get a confirmation email or my boots. Does anyone know if this is a fraud site?
They have been answering me back today at this email address: uggservice009@yahoo.com, known as Laura.
They are thieves--DO NOT GO NEAR THIS SITE! I wish the reviews were posted before I ordered! I ordered paisley print UGG boots from them for a Christmas gift. Unlike others, I received the boots, after paying a surprise $22 shipping that appeared on the order confirmation after I completed the order. Got boots in the mail, with no UGG box, but they were plain gray sold on their site for $30 less than the ones I ordered. they did reply to my email, said if I really want to send them back it will cost me another $35 for shipping and they didn't really think it was worth my time and money to do that! Nice! I have decided it is worth my time to make sure nobody else gives them any money! Funny addition, just got another message from them saying that my order was shipped on the 11th of Dec. and gave me a tracking number--this was in response to 5 emails about receiving the wrong boots! I will be looking into getting money back from my card company.
same thing happened to me. three email addresses i have found thefirstseason.com, thefirstnewseason.com and uggservice009@yahoo.net these people took my money and no boots. placed comment on facebook that they are fraud.GET this out there people let's get them shut down___holes that they are.
I also have been scammed by this miserable excuse of a "business." We ordered back on Dec 1st then an e-mail with a fake tracking number came across on the 14th. and tried to e-mail nicely the first time and then second time threatening legal action and reporting to FTC. Still no response nor boots. I did find a phone number, but it is from China, if it's even real. This is what I've found and complained with per who owns the domain name thefirstboots.com:
kevin lee
qingdao
qingdao
shandong
262000
CN
Phone: +86.[protected] 213
e-mail: gugebusiness@gmail.com
I encourage everyone to file a complaint with econsumer.gov they can help with overseas complaints.
Ugg.com / Deckers Outdoor Reviews 0
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Ugg.com / Deckers Outdoor Contacts
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Ugg.com / Deckers Outdoor emailscounterfeit@ugg.com100%Confidence score: 100%Supportcustomerservicesuk@ugg.com99%Confidence score: 99%supportserviceclient@ugg.com98%Confidence score: 98%support
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Ugg.com / Deckers Outdoor address1325 Avenue of the Americas, Floor 21, New York, New York, 10019, United States
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Ugg.com / Deckers Outdoor social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 21, 2024
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