UseNeXT’s earns a 1.5-star rating from 24 reviews, showing that the majority of users are dissatisfied with service.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
UseNext Newsgroup software
I did not give them any banking information or anything, they have sent me to some German collection agency demanding money I don't owe.
Company ripped me off with free trial. I didn't even use the software after I tried it once for an hour and saw that it kind of sucked. They have sent me to some German Collection agency because I wasn't interested in paying for something that I didn't use and have no interest in, because it sucked. I contacted them by email immediately upon receiving the invoice for the trial I thought was canceled, to cancel the trial again, but they refused to cancel it and want me to pay anyways. To pay for absolutely nothing. If this is how they treat their customers, nobody I know ever wants to be one. Will be passing my recommendation on to all those who come to me for my IT knowledge.
The company keeps replying to this saying that even though I did NOT use it, they still want their money. Money for nothing. So a rip off. They have not collected money, I am not asking for a refund for something I bought. They are demanding that I pay for something that I NEVER USED. It cost them $0.0 but they demand over $100 for nothing. What a scam!
Do not give them any of your money. There are many free usenet services, and there are much better places to go for your needs. Just do some searching online and asking around and you'll find a much better solution. They might have been a great option a decade ago or more. I actually used their service many years ago and it was fine. I even happily paid them some money to upgrade my free service back in the day. NEVER AGAIN.
I urge you, if you are reading this, share this information and save everyone you know from getting ripped off by this German Scam artist.
Desired outcome: Make them go away, shut down their business or issue court order for them to stop scamming people and ripping people off.
Make them go away, and any records of me owing money to them for nothing deleted.
UseNext ripped me off with their free trial. I saw that it wasn't for me, is mostly used for illegal activity, the ability to download things sucked, and I did not continue to use it. They have sent me to some german collection agency demanding $150 Euros for nothing. They have refused to care that they are charging me for digital nothingness that I didn't use but demand money for nothing from me. Total scam rip off artists.
I was hacked and now am being charged by usenext
I was hacked about a month ago and now i'm getting warning emails that I have to pay a substantial amount of money to usenext. Luckily it was through paypal and they refunded my money but am still getting warning letters from usenext. I don"t even use the site! I am constantly sending emails explaining what happened but there are no results. They are even threatening me that they'll intentionally affect my credit rating. And, there is no way i'm calling that long distance number to rack up money. I'm just genuinely fed up and pissed!
Desired outcome: For USENEXT to listen to me and leave me alone.
Is UseNeXT Legit?
UseNeXT earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for UseNeXT. The company provides a physical address, 2 phone numbers, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Usenext.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several positive reviews for UseNeXT have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up UseNeXT and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While UseNeXT has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 12% of 24 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- UseNeXT protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Account Cancelled - Still Threatening Me with Debt Collection
I subscribed to Usenext for many years with an annual contract but decided to cancel my service with them a few months ago. I corresponded with them via email and received a response from the company telling me that my account had been cancelled. A few weeks later, a charge appeared on my credit card for $97.00! I immediately called my credit card company and - after supplying them with proof that I had cancelled the account - the credit card company refunded my money.
Since then, I have been receiving threatening emails telling me that if I don't pay the amount requested, that UseNext will send my account to a collection agency. I have responded twice with the documentation proving that I have cancelled my account but I never receive a response. Only the threatening emails about the debt collection.
Desired outcome: I would like the company to stop harassing me and drop this pathetic behavior once and for all.
As of today (October 26, 2022), I am still receiving threatening emails from the company's "collection agency."
Illegal withdrawal of funds to pay for an unwanted service.
My credit card was charged even though I have not used their service. The card number was supposed to be used only after I agreed to use the service after the trial period. This is fraud as, in Canada, negative option charging is illegal.
UseNeXT
Hello NOAH P PERRY,
the transaction of the amount stated in the receipt below will automatically be processed within the next few days.
=
Attachment: Your receipt
=
Customer data:
PERRY, NOAH P
Mineral Place 1-9
Central Onslow B6L 0E7
Customer Number: [protected]
—
Invoice line item:
UseNeXT Smart+
06. Mrz.2019 - 06. Mrz.2020 (CET)
Order number: [protected]
Number of items: 1
Unit price: 95, 35 Euro
—
Net price: 95, 35 Euro
Tax (0% equals): 0, 00 Euro
Total price: 95, 35 Euro
Date of issue: 2019-03-06
Tax ID: DE [protected]
Do you have any questions?
This e-mail is automatically generated. Replies to this address will neither be read nor answered. Click here for assistance from our support team.
Have fun
Your UseNext Team
QUESTIONS?
UseNeXT is a service of Aviteo GmbH
Imprint
Our address
Josephspitalstrasse 15
80331 Munich
Germany
Contact us
+49 89 2017 2016
+18 88 412 2598 (US)
Support
info@usenext. de
fraud/ abuse
I cancelled my account with Usenext about 2 years ago after a lot of effort on my part to get out of contract - took maybe 6 months. They make it too hard to cancel! Periodically I would receive notices to renew. I would send them to my spam filter.
Three hours ago I received a notice that they couldn't renew my account because my credit card expired. Ten minutes after that I was sent a notice that they successfully renewed my account for 89 euros and added a dunning charge of 5 euros for not being able to process my card! They provided an order no. of [protected].
I never contacted them after my first nightmare 2 years ago trying to cancel. This is a total scam. I did not order and would not order at any price. Avoid this company at all costs!
data abuse/ fraud
I have not signed up for any of their product use and I was really surprised when they started sending me charges in Euros. I have no idea of these and the bad part is everytime they sending me an e mail it was addressed to Barbara Napier. Their message always starts saying hello Barbara Napier. Please review current charges and please send payment using credit cards. Tried to call them and send them several emails, to cancel my unknown account and they told me to file charges to the local police station and not until then that they will respond to my inquiry. And my account will automatically cancelled not until 6/24/2019. Please help, you're advised is highly appreciated.
unauthorized credit card / paypal charges
I have received the following email:
date:sat, 3 feb 2007 16:10:34 +0100 (cet)
from:[protected]@usenext.com add to address book add mobile alert
to:[protected]@yahoo.com
subject:usenext - receipt unxde/4757924
Hi israel ben zeev,
The amount stated in the receipt will be automatically
Debited to your account in the next few days.
=
Receipt
=
Customer information:
Ben zeev, israel customer number: [protected])
Carmel 1/40 order number: unxde/4757924
Rehovot 76305
[new customer number (03july18): 9965016 (received by email after i complained regarding this invoice)] —
Invoiced item: —
[unxde107] usenext 10+
(03. feb.2007 - 03. feb.2008)
Number of items: 1
Unit price: 80, 13 euro
For a service (www.usenext.com - next generation downloading) which i have not requested. i did purchase their service back in 2007, which explains their knowledge of my address and probably details of a credit card or paypal wallet.
After complaining to their customer service, they sent me the following mail:
_
Hello israel ben zeev,
Thank you very much for your inquiry on 03.07.2018!
You informed us about an unauthorized charge in your bank or paypal account. we are gladly willing to solve this issue as soon as possible.
Should you be sure that you did not register for our service yourself, please go to the police and file a complaint for data abuse. you can provide the invoice number that is stated in the reference of the charge.
As soon as the police contact us about the complaint, we will help to resolve the matter.
Should you have any questions about our service in the meantime, please feel free to contact us. you can find our contact details here: https://www.usenext.com/support
Thank you for your help.
Your customer id: 9965016
_
As is well known, the police does not contact private firms unless it is investigating, so the complaint with the police is their way to dismiss fraud complaints.
Have you lost access to your account? Make the connection with experts, They will let you access your account easily. They will participate with you to solve complex issue via PayPal Technical Helpline [protected]. Take needed support from them for solving the issues of your PayPal Account For more services and support Visit: http://technicalhelplineaustralia.com/paypal-support.html
usenext
Okay, so these scammers, somehow "unknown to me" created 2 accounts, I made one for the trial, but somehow 2 were made..
I cancelled before the 14days, and they say I went 1-2 days over, I never used the accounts, never used the service at all.. Not once have I logged in... And they want me to pay for something I can't afford..
I am disabled, in claim of benefits, have to pay rent and bills and more... They want 212.7 euros... I have no idea what the heck that is.
Disgusting...
I've blocked any payments via my bnak.
claimed i cancelled 1-2 days later after my free trial "2 accounts were made instead of 1" Clearly error on their end or something...
I'm disabled, I can't pay, i don't work, i have no average income... and they want 2 payments of 106, 35...
this is disgusting...
sending scam letters demanding payments.
Just ignore those scammers. What a cheap company LOL
we noticed that you have not yet paid the current invoice xxxxxx for your contract xxxxxx. We are sure that this has happened by mistake. Thus we kindly ask you to authorize the payment.
You can do so by clicking on the following link. You can also update your payment details there if necessary. Please simply follow the instructions on the page.
A big load of shxx for you all.
I have been getting letters from this Aviteo Ltd and now a company called TESCHINKASSO part of LOWELL Group for an amount of 160.78 eur (don't even know what that is in US$). I do not know what this is for and the last time I asked them for documents I never received. What do I do now? Anyone know? Help
unauthorized payment
They are trying to collect payment from me which i never had services with them and i have sent them letters, emails about this more then 3 times to ask them nicely to stop and sent them the details they asked, but they are failing to comply.
i am contacting my local authorities and my fbi offices to report this as fraud and criminal charges will be brought if they decide not to cease action. they are messing up my credit report cause of something i didn't sign up for.
so now they are turning to giving fake contact information.
UseNext please. Give it up with me. Your not gonna win. I will bury you if you do not stop with me. I already been digging. I got some fun intel that would be bad to use against you. Including evidence of past cases of you doing what you are trying to do with me. You wish you could be good. But you have no legal grounds in the United States. So I really suggest removing everything about me and act like I never existed.
Still nothing from your attorney, which been over a week. Which means you are not even doing anything. If you do not cease action and cease letters, I will send a lenghty letter to you about what actions I will take.
Still no reply. Aw how sad. Specially since they wish to threaten me with a lawsuit. Sad part is, they will have to face me in the courts of The United States. They will not win. I already been talking to my lawyer and a attorney. They both said this company is just wasting money. if they want to do that, at least waste it in a good way. They could be paying me for wasting my time with their bull####.
UseNext, I am not like the others you try to forcing into paying you. I fight back. I love fighting big corporations. I fought paypal, swagbucks (prodege, llc). I won both. I will win this one to. you have a 10% of winning against me. i have 90% of winning against you. Those odds are not in your favor. Your best bet is to do as i requested.
I have given you a formal cease of action that included: cease the letters for collections of payment for something i did not sign up for and to remove my information. You have failed. That is a privacy law broken in the europe and united States. In the united States you can face a charge up to min 5k and 15k max. You can also face jailtime for that in the united states. I know europe is strict on that to as well. Is it not funny how i happen to know my laws.
its not hard tho. I work around police officers and attorneys. I can ask any question about laws and such as i wish. They enjoy helping me out.
Your attorney does not even know that he is setting you and him/herself up for failure. If your attorney really knew the U.S laws. He/She would of told you to remove my info and forget this whole mess. That you will lose. But i forgot, you think cause you have money, you would win. it be a civil case also. Meaning a attorney would be even more useless.
Bye Bye usenext. I will enjoy waiting for a reply. Which i know, you won't even follow through with your threat.
They wish to sue me. this is funny. Usenext you wish to leave me alone and just make my bill as a lost. When i am done with you, your gonna be paying me. I am in the United States. You may wanna find our laws before you try it. I have so many laws protecting me. Considering I never signed up. it automatically made me unreliable for your lost. It also makes me not required to comply with anything you demand. So i suggest you learn real quick, i plan on making sure everyone knows what your plans are. I will be sharing the email as well as the other emails i sent that you said i never sent.
usenext
Signed up for a period using PayPal,
Decided not to renew, and canceled auto-renewal through PayPal.
When payment for upcoming period did not go through, they immediately sent collection notices, adding ridiculous penalty fees every time.
Ridiculous since no services are received from this company until after payment is made.
Company continues to harass me with collection letters and emails.
Got first letter from AVITEO, ignored it. Then one came yesterday from a so called law firm in Germany called TESCH media finanz... LOL, what a joke, i mean, what can they do in the courts here in Australia? NOTHING, as the [censor] they have on their servers is ALL 100% copyrighted software and other media material and the law here is now getting harsh. I love to go to court with them and the outcome on them is not looking to bright!
I used there trial, then they charged me by forcing PayPal to use a different CC and then i got PayPal to refund my money as i NEVER used the service, why would i when they are a bunch of scammers. Cancelled the PayPal renewal service as well, and i think that pissed them off.
All i can say, bring it on if they want to come after me. The copyright infringement law will protect me.
they just sent me a collection notice out of nowhere ive never used there services and i have served Cease & Desist this is know scam do not pay.
The exact same thing just happened to me.. I just received a notice from teschinkasso for a bill of 160.80 eur.. I live in the USA and have never even used aviteo.. I don't even know what services they provide.. is this a known scam?
I do not know if this gets to anyone but I keep getting letters from AVITEO LTD and I have sent them back a email asking for Doc. of what this 160.78 EUR is for. I have not received anything and now getting letter from Teschinkasso part of lowell group (I guess a collection in Germany. Can someone make this stop? Who is this?
I also used Usenext for a period of one year. I cancelled and no longer wanted the service. They sent me a bill, saying that they DEMAND I pay the bill to them at Oberbanck Bayern Munchen. They also threatened a negative credit score is I did not pay. As I understand it, the term was for one year, and nothing past that. I just did not renew because I did not want the service anymore. I DO NOT have any kind of contract with them and I AM NOT obligated to pay them any more currency. If this is not settled in a manner agreeable to me, I will report this organization to the FBI's Internet Crime and Complaint Center. I would not recommend anyone doing business with this organization in the near future. They should be investigated by Music companies, they allow you to download 30 gigs of music for only 12 dollars. That is way too much. They are in violation of USA Copyright Laws.
i am in the same boat. but i never signed up. now they will pay for their actions as i am seeking legal action against them. i guess 3 warnings wasn't enough so a 4th prob won't either but now usa will be notified to help me with this issue as they are messing with personal files and information.
internet service
Be very careful of this company. They are offering a free trial which if you forget and don't cancel at the end of it they'll charge you over a $100 for a year subscription. Apparently there is no recourse you can take. Cancelling the account right after you get the notification email does nothing. They will not reimburse you! If you go through PayPal they are no help either and you can try to put a stop payment on your banking account, but since this company is international there is no guarantee that you'll ever see your money again. Not sure if there is any recourse with a credit card company, but I wouldn't want to take the chance that they'll do any better getting your money back.
They will send you no notice that your free trial is coming to an end. I find most reputable companies will send you an email alerting you to the end of a free trial. They bank on you forgetting about having it. My advice to people is to avoid this company. If they are sending you emails to try them out, delete them. From what I understand there are more reputable companies that are in the same market as UseNext that are not trying to rip you off!
wrongfully demanding payment
UseNeXT customer number 9791352
In the beginning of October 2015 I signed up to UseNeXT and cancelled my subscription prior to the 14 day free trial ended. I heard nothing and then €95.35 EUR was taken directly out of my Paypal account. I lodged a claim with Paypal and explained the above, Paypal refunded my money. Then UseNeXT again took that amount out of my Paypal account! I had to file another claim! I explained everything again and Paypal refunded me. NOW UseNeXT sent me a warning email and a postal letter stating I owe them €106.35 EUR. I have contacted them with the above information, and they are still demanding this money I do not owe them! I am very stressed out about this and do not know what to do
Now they are demanding EUR176.55
they are trying to sue me for not having a account with them and will not pay 200 usd to them. they did not like the fact that my country is protecting me with laws. since they refused to answer my last email, they are the ones who was at wrong for not replying. also since i am in the united states, they will not win against me. i can also get them for identity theft and for scam, fraud and racketeering. which means they may not leave the country as they will be placed in jail.
my suggest to this company is to leave me alone before they find out what some major companies in my country found out about me did. they almost lost a big battle with me and decided to compose a agreement.
if they want me to compose one, then it would be that they take the bill and make it disappear. idc how, they just need to know i am not paying something i did not sign up for. If i would of then that is different. but i never signed up. i noticed that there was a transaction on paypal, cancelled it and contacted paypal about it.they was willing to help me resolve any remaining issues revolving around the usenext.
i even contacted usenext informing them i did not sign up for anything with them and why am i getting a bill from them. they claimed that i signed up for a trail and never did cancel. but how can i cancel if i never signed up.
wrongfully demanding payment
UseNeXT customer number 9791352 In the beginning of October 2015 I signed up to UseNeXT and cancelled my subscription prior to the 14 day free trial ended. I heard nothing and then €95.35 EUR was taken directly out of my Paypal account. I lodged a claim with Paypal and explained the above, Paypal refunded my money. Then UseNeXT again took that amount out...
Read full review of UseNeXT and 5 commentsdebt collection
I have been a customer of Usenext for a number of years, my account was always paid on time. I cancelled the service earlier this year with the intention of restarting it after a few months. As a result of timing issues in between cancelling the paypal payment and cancelling with Usenext I owed a months subscription of EUR 9.95. I am now dealing with a debt collection agency so that Usenext can recover EUR 9.95. This is a deplorable business practice. Well done Usenext, not only have you lost a customer but a quick google search reveals that there are many many potential customers lost as a result of your unethical business practices. Your reputation is starting to precede you.
I too was a UseNext customer for about 7 years. I stopped using them because the content became garbage, and that garbage was loaded with malware. When my subscription period was over this year, I did not renew. About two months after I stopped my subscription, I got a collection email telling me I owe them 155 Euros. I replied that I will spend $1000 fighting them for trying to get money for nothing. Just like the comment above, I can't believe how completely UNETHICAL UseNeXT has become. I guess when you're desperate, you will go to ANY lengths.
collections
I have received a demand letter from Aviteo requesting 91.13 EURO. I had to do extensive research of who they are and why they are contacting me. It appears they are an affiliate of UseNeXT which is a site for downloading pirate software. I have never subscribe to UseNeXT, didn't hear about them until I research Aviteo which lead me to UseNeXT. I will not pay for something I did not subscribe to, nor would ever subscribe to. It is now fair that a company makes a product, then UseNeXT distributes the software illegally - when sends people who have never heard of them demand letters.
I was month to month at $15 & decided not to use their service. Now I'm being harassed by a collection agency & went up to $60. I stopped using their service because it was unlawful to download bootleg music, video's, etc & thought was legit before I joined. Plus there are a lot of virus that infect your computer.
fraud
The www.USENEXT.com gave me 14 days free trial to theyr Web Site. After some days I paid access for a one month 12 Euro( After a week they charged me 92 Euro (One Year access) without that I had given them permission to do so. I have not given them permission to withdraw 92 Euro from my account. This is a scam company. I can not understand that PayPal will...
Read full review of UseNeXT and 7 commentsnever use them
Once you sign up you MUST give a credit card.
It states you have 14 days to cancel however if you use your gigs during that first day and you want to cancel, you are not allowed to do so. It will give you an error when you try to cancel.
This will result in you forgetting about the account and then being charged $115.00 for the year which you will never use.
Dear Christine K,
First of all we are very sorry if you had any problems with our service.
Since we are keen on clarifying any misunderstandings we would like to give some explanations about the trial period and payment methods of UseNeXT.
After signing up at usenext.com, you enter the free trial period which lasts for 14 days. As mentioned several times during the sign up process as well as in the TOS (which have to be accepted by the customer) you have to cancel our service during the trial period if you do not want your membership to be converted into a paid contract. You can cancel anytime via fax, support inquiry or simply by using the cancel button in the member area. In case of technical problems you can contact us 24 hours via Support Hotline or the Contact Form of our Online Support.
Concerning the payment methods: you can choose between Credit Card and PayPal, so you don’t have to give a Credit Card!
However, since we highly value customer satisfaction and are constantly trying to make our service as easy and transparent as possible, we would like to ask you to send an e-mail describing your problem to notice@usenext.de. We will then try to find a satisfactory solution.
Best regards,
Your UseNeXT Team
taken payment after cancellation
I had a 14 day trial with this company and cancelled it the next day so I would never be charged in-case I didn't take the offer up. I recently just received an email from Paypal saying payment of 95, 35 Euro's. I have contacted the company regarding this issue and explained the situation but it seems to be falling on deaf ears. I have health problems and rely on small amount of benefits to survive and this one payment has left me with nothing to live on. I haven't even used their product as I logged into my "still active" account and I still have their full allocated download allowance. All I want is a refund and to get on with my life. This is causing me an enormous amount of stress. I was even thinking of rejoining and seeing if I could pay monthly but I would not go near them after this and companies like this should be banned on the internet. I wish I had researched them earlier and heard the horror stories first hand.
took unauthorized money from UseNeXT account. And do not respond to e-mails.
UseNeXT Reviews 0
If you represent UseNeXT, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of UseNeXT complaint handling
-
UseNeXT Contacts
-
UseNeXT phone numbers+49 89 2017 2017+49 89 2017 2017Click up if you have successfully reached UseNeXT by calling +49 89 2017 2017 phone number 5 5 users reported that they have successfully reached UseNeXT by calling +49 89 2017 2017 phone number Click down if you have unsuccessfully reached UseNeXT by calling +49 89 2017 2017 phone number 10 10 users reported that they have UNsuccessfully reached UseNeXT by calling +49 89 2017 2017 phone number+49 89 2017 2016+49 89 2017 2016Click up if you have successfully reached UseNeXT by calling +49 89 2017 2016 phone number 7 7 users reported that they have successfully reached UseNeXT by calling +49 89 2017 2016 phone number Click down if you have unsuccessfully reached UseNeXT by calling +49 89 2017 2016 phone number 6 6 users reported that they have UNsuccessfully reached UseNeXT by calling +49 89 2017 2016 phone number
-
UseNeXT emailsinfo@usenext.de100%Confidence score: 100%Supportdmca@usenext.com77%Confidence score: 77%legalupload@usenext.com75%Confidence score: 75%
-
UseNeXT addressJosephspitalstraße 15, Munich, 80331, Germany
-
UseNeXT social media
-
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Recent comments about UseNeXT company
unauthorized credit card / paypal chargesOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.