2flowers.com review: they stole my money!! 50

I ordered flowers and toy be sent to my daughter's birthday on 2 March to Amsterdam through 2flowers.com. The company took money from my credit. card, but didn't delivery the flowers and toy. I emailed them. Mr S.Rodriguez asked me the number of the order. I sent him, but after that he ignored me. Please, don't order in 2flower, you will be disappointed. I think they steal money.

I ordered flowers on 02/28/14 to be delivered that same day for my mother-in-law who lives in the States - as do we. As of 8am today there still have not been a delivery made. I have been in email contact with Sebastian regarding this matter. He originally told me there was a communication error with the local florist and that they would be delivered on 03/03/14. I have asked for a refund - NOTHING. I have asked for the name of the local florist so that I could call them and find out if perhaps there had been a mistake with the delivery address - NOTHING. Today I received an email from Sebastian that the delivery was made. When I emailed back stating that they had NOT been a delivery - NOTHING. I cannot believe that I was so stupid as to use a company that I am not familiar with. I am not finished with this yet. If need be, I will have my legal team address this matter.

I live in California and sent flowers to my brother & sister in law who live in Basel Switzerland this past week to celebrate the birth of my niece. I had spent months pouring over gift and flower shops either in Europe or in the US hoping to find a place that was reliable and wouldn't cost me an arm and a leg. The problem with Switzerland in particular is that when sending gifts the recipient gets taxed heavily & the item may get stuck in customs for who knows how long, so that pretty much ruled out a nice gift once they gave birth. I really did want to get them flowers anyhow since it's not only customary but who the heck doesn't like flowers! So after comparing prices and looking at flowers on different sites (the ones that had sites in English) I decided that I'd go with 2flowers.com. After submitting my order the day or two before I wanted them delivered I decided to just casually look at some reviews of the website and came across this complaint site. Needless to say it scared the crap out of me, I mean how could it not when people used words like "stole", "scam" and "fraudulent". And though there were a few positive reviews people noted that they were probably all fake. I am ashamed to say that I went into full freak out mode and called PayPal hoping to cancel my payment in essence canceling my order so I could get my money back. When I spoke with PayPal I told them I wanted to cancel my payment cause I suspected it was a fraudulent company, the guy then told me that the company that the payment was made to which is "2checkout.com" was a high traffic vendor with PayPal and that they haven't been flagged with many complaints so I really should give them the benefit of the doubt and that I can seek recourse if they don't come through with the order the I put in, so I decided to just see what happens. I had ordered a $89 bouquet of flowers and a $39 teddy bear. The flowers came the very next day that I ordered them and they were absolutely beautiful my brother and his wife were so surprised and delighted. Unfortunately, the teddy bear did not get delivered so I emailed Nicolas and he responded within a couple of hours stating that he'd file a complaint with he local florist that the order had gone to for fulfillment. I did email him again the next day and he responded again within a few hours that the florist had said that they did not have the bear and so they just added more flowers to the bouquet. Nicolas was apologetic and said he would deal with them and try to get the bear sent out the next business day. The next day the bear still didn't get delivered so I asked Nicolas to refund me the $39 since it seemed like it was too much trouble to find a bear. He once again emailed me back promptly and said that he requested a refund for the bear back to my account. The refund notice from PayPal came the very same day. Yes I did do a bit of emailing regarding the bear but Nicolas was always very responsive and polite and the flowers the recipient got were just beautiful (they sent me a picture if the arrangement). I may not get an add on next time, but I will DEFINITELY use this company again no question about it and I will refer others to this company as well. Just so you all know, I wrote this detailed review because I really did have a good experience with this company and perhaps a few others had a different experience than me, but I just don't think it's fair to scare prospective customers (like I was) with such negative and damaging reviews. People take so much time to write bad reviews when they're upset (as I would too) but I think positive reviews, if truthful, are just as important! Anyway, hope you all give them a chance at least!

I have ordered flower to be delivered to Finland, epsoo for 31 Dec but It is not delivered yet. No body is replying my emails for infor@2flowers.com also. Could some body here help me. I want to ask for refund if it is never going to deliver.

I sent flowers to Mexico for Mothers day - the money was immediately taken off my card, and the flowers were not cheap! And the two bunches of flowers have never reached my mother. I have emailed a couple of times however no response. I feel cheated!

how can I contact any one at 2flowers.com to check my order status?

I ordered flowers to Havana, Cuba and 2flowers.com (apparently also using the name theflowerbiz.com) delivered them as promised within 24 hours. I saw the negative comments after I ordered the flowers and tried first to cancel the order. The company informed me that the order was already processed and that it will be delivered as promised - and they did! I promised them in return to write a positive comment here to remedy the bad reputation they got on this page from problems in the past. I include the entire email correspondance I had with them as a proof that they are both legit and service minded.

Best regards,
Richard Schatz
==============================================================================
Re: Order 2flowers.com
Richard Schatz
Sun 11/12/2017 2:54 AM
To:Help The Flower Biz ;

I just got a confirmation that the flowers actually arrived as promised yesterday. Thank you very much! I am both impressed and relieved that you managed to deliver flowers to Havana, Cuba within 24 hours. It sounded to good to be true after I read the negative reviews. I will now fulfill my promise to improve your reputation by a positive review on the
webpages I linked.
Best regards,
Richard Schatz
==============================================================================
From: Help The Flower Biz
Sent: Saturday, November 11, 2017 12:09:30 AM
To: Richard Schatz
Subject: Re: Order 2flowers.com

We are very glad to inform you that your order was delivered as requested. -Flowers were left inside the room so when recipient come back can enjoy
them. Hope we have fulfill your expectations. -
Thanks
Nicolas
2Flowers.com
——————
Customer Service.
help@theflowerbiz.com
The Flower Business SRL
International Flower Delivery
Follow us at Facebook www.facebook.com/theflowerbiz - Twitter @theflowerbiz
==============================================================================
Help The Flower Biz
Sat 11/11/2017 12:03 AM
To:Richard Schatz ;

Finally after doing a search in the hotel (at seem hotel front desk system was not working fine), recipient was found and order will be delivered accordingly.

——————
Customer Service.
help@theflowerbiz.com
The Flower Business SRL
International Flower Delivery
Follow us at Facebook www.facebook.com/theflowerbiz - Twitter @theflowerbiz
==============================================================================
Help The Flower Biz
Fri 11/10/2017 11:50 PM
To:Richard Schatz ;

Dear customer
The delivery boy just return to the flower shop, there is no one with the given name registered in the hotel. We call the hotel to verify this and they told us
there is no one with that name now or in the coming days.
Might be the recipient registered under another name or in another person room? do you have the room number?
If you provide this in the next hour we will be able to re deliver it today, otherwise soonest date will be tomorrow saturday.
Your comments are truly appreciated
.
Nicolas
2Flowers.com
——————
Customer Service.
help@theflowerbiz.com
The Flower Business SRL
International Flower Delivery
Follow us at Facebook www.facebook.com/theflowerbiz - Twitter @theflowerbiz
==============================================================================
On Nov 10, 2017, at 2:14 PM, Richard Schatz wrote:

Dear 2flowers,
Thank you for your reply. If you manage to deliver the ordered items as promised, I promise to write a positive review on the linked webpages to improve your reputation.
Best regards,
Richard Schatz
==============================================================================
From: Help The Flower Biz
Sent: Friday, November 10, 2017 2:31:13 PM
To: Richard Schatz
Subject: Re: Order 2flowers.com

Dear customer
Your order is already processed for delivery, please trust in our company as we are the only one able to really deliver in CUBA (almost every website forward us their orders).-
You will not have any trouble and your order will be delivered accordingly.
Take in care that most of reviews always are from people with negative experiences, while people with good ones do not post reviews.
Let me know if you can trust in us.
Thanks
2Flowers.com
——————
Customer Service.
help@theflowerbiz.com
The Flower Business SRL
International Flower Delivery
Follow us at Facebook www.facebook.com/theflowerbiz - Twitter @theflowerbiz
==============================================================================
On Nov 10, 2017, at 1:06 AM, Richard Schatz wrote:
Dear Sir,
I ask you to cancel this order due to the many negaƟve reviews of your company online. Please confirm cancellation.
2flowers.com — they stole my money!!
http://www.reviewstalk.com/complaints-reviews/2flowers-com-l5062.html
I am sorry for this decision but I just don´t want problems
Best regards,
Richard Schatz
==============================================================================
From: help @ theflowerbiz.com
Sent: Thursday, November 9, 2017 8:15:11 PM
To: ricschatz@hotmail.com
Subject: Order 2flowers.com
Everything has gone fine. We are now processing your order for delivery.
The following is a detail of the information we've processed:
Order 2flowers.com
ORDER INFO
--------------------------------------------------------------------
Order ID: [protected]
Delivery date: 2017/11/10
Extra Info: ******** ******* stays at hotel Casa San Juan de Dios Nov 9-Nov12. Please inform me when flowers been
delivered to ricschatz@hotmail.com
Best regards,
Richard Schatz
Message to be included with flowers:
Dear ******* and *****,
A little surprise to spice up your room a bit. :D I wish you some exciting and memorable days in Havana. Have fun and take good
care of each other.

I ordered flowers to Havana, Cuba and 2flowers.com (apparently also using the name theflowerbiz.com) delivered them as promised within 24 hours. I saw the negative comments after I ordered the flowers and tried first to cancel the order. The company informed me that the order was already processed and that it will be delivered as promised - and they did! I promised them in return to write a positive comment here to remedy the bad reputation they got on this page from problems in the past. I include the entire email correspondance I had with them as a proof that they are both legit and service minded.

Best regards,

Richard Schatz
==============================================================================
Re: Order 2flowers.com
Richard Schatz
Sun 11/12/2017 2:54 AM
To:Help The Flower Biz ;

I just got a confirmation that the flowers actually arrived as promised yesterday. Thank you very much! I am both impressed and relieved that you managed to deliver flowers to Havana, Cuba within 24 hours. It sounded to good to be true after I read the negative reviews. I will now fulfill my promise to improve your reputation by a positive review on the webpages I linked.
Best regards,
Richard Schatz
==============================================================================
From: Help The Flower Biz
Sent: Saturday, November 11, 2017 12:09:30 AM
To: Richard Schatz
Subject: Re: Order 2flowers.com

We are very glad to inform you that your order was delivered as requested. -Flowers were left inside the room so when recipient come back can enjoy
them. Hope we have fulfill your expectations. -
Thanks
Nicolas
2Flowers.com
——————
Customer Service.

I also had many issues with this company I used them many times at the beginning was ok then towards the later the got orders wrong or ridiculously lower the quality of the order yet still take my money and on the last straw Valentine’s Day they took the money yet didn’t deliver the flowers I was disappointed and my wife was very let down I didn’t send her usual red roses 🌹 this company are not to be trusted

I ordered flowers in the Bahamas for a dying friend's father. It was also a birthday of one of the family members. They took my AMEX $115 and promise delivery the next day. I got an email saying they were delivered, but they weren't. We flew out of town, I guess the flowers arrived to a family member a week late. In that time I had tried to reach customer service through email, text online help and phone. No response. I then started a chargeback with AMEX. Suddenly, Nicholas at the company emailed me (no apology), basically making an excuse that made no sense and telling me that if I don't release the chargeback.. he will be forced to collect payment from me. I told him that the flowers were useless a week late.. he didn't even tell me he had issues with delivery (they didn't try until the chargeback). The flowers were given to a family member. They tried to tell me that they couldn't deliver to the hospital?! Funny I wasn't told for a week until he didn't get his money. You can't deliver flowers for special occassions on whatever day you feel like. It's a waste of money. I told him that he needs to give me a huge discount, or comp them.. I will fight any full charge (I paid for overnight, and he missed the whole point of the gift). Still never apologized, just made excuses. DO NOT GIVE THEM YOUR MONEY. IT'S OBVIOUS HERE THAT ONLY THE COMPANY IS POSTING GOOD COMMENTS, AND THERE ARE COUNTLESS UNHAPPY CUSTOMERS THAT WERE SCAMMED.