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The people at 4over.com are crazy (and terribly rude and disrespectful of how they hurt others). The design company we have used for 8 years as a reseller used 4over.com over the last seven years to order printed material for our many companies.
4over.com without notice terminated their vendor’s online access that did not have activity for 90 days, and as such, our company waited for our design company to try and get reinstated. Once we placed the order with our design company, we waited patiently for another seven days before 4over.com told our design company they had no intent in dealing with companies that did smaller volumes, and would not reinstate his company.
So, our company was put two weeks behind in even placing an order that we needed. Not to mention our design company designed our print materials around 4over.com specs, as well as quoted us from their pricing.
Now the ignorant actions of 4over.com have us going back to the drawing board on our brochure design - costing us both additional delays and money. We know the owner of our design company extremely well, and he tried daily to get 4over.com to communicate with him and get his online account reinstated.
Our design company had just placed a small test order with 4over.com for one of our franchise locations. That said, we were ready to place orders for our other franchises. So, I hope the owners of 4over.com read this, and realize they lost a national account because of their stupidity.
So, I Googled 4over.com and found tons of complaints, on a large assortment of issues. I found the owners of the company names, and when I called, asked for them, I was told the owners knew what they were doing when they cancelled vendors without notice, and they could take the loss of business. The fellow was very rude.
When we called 4over.com as an ultimate end user to let them know how their treatment of one of their seven year resellers negatively impact us - 4over.com literally stated we will not talk to you, and could care less their actions caused our company any problems.
Well, hard to imagine any company in our economic climate terminating vendors who could place orders any time. Much less a vendor who had been with them for seven years and always paid as they went.
Bad karma will certainly take its toll on 4over.com. I highly recommend any reseller using 4over.com be aware this could happen to you. Google 4over.com complaints. Be warned. I recommend anyone using 4over.com stop using them. Their ego is way out of line with serving their resellers, which in turn they are causing hardship on their resellers end customers like us. Take a trip on Google -- amazing how many complaints 4over.com has. They certainly deserve ever complaint after what we experienced.
We connected with printing4less.com - they jumped right on the opportunity. 4over.com - you are a bad bunch, and from what we experienced, that certainly comes from the attitudes of the owners of the company.
Tom Burke
The complaint has been investigated and resolved to the customer’s satisfaction.
I hate to say it, but the writing was on the wall from day one. I never felt comfortable with their system and allowing them to have unabated access to my customer list. The last couple years I placed orders through them, I had them shipped to myself and then repackaged and reshipped. It was the only way I felt comfortable and now I'm glad I did.
I own a larger print shop and operate my own presses. But I started out as a broker and could only imagine how I would feel if they pulled this stunt with me. I guess that's why the owner has his main shop in California secured like Fort Knox.
They will get what's coming to them, I can assure you of that. It is just terrible that so many people that put their faith and trust in them are ultimately going to be destroyed financially because of it.
Pheonix and Just a Printer, we feel your pain and have taken action. For the sake of our printing market I do not want to get into exactly what we have planned in a public forum, but we need more people like yourself. Real people that have "seen the light" per say. I welcome you to join our private forum at www.ihate4over.com
*Everything is completely anonymous so we can all speak freely.
hey, the "ihate4over" guy. how do we know that you're not from 4goingunder for screwing ressellers?
Lol...isn't it crazy that what you said isn't crazy! No, I assure you we are not from the devil company. All I can say is sign up and let's chat privately or we can do it on here. (I already sent you a message)
to the ihate4over guy... here is a funny one http://i754.photobucket.com/albums/xx187/fourunder/4overAd.jpg
4under...thanks. Funny, sad and true. Damn
I have used 4over for over 6 years and have spend well over 10, 000 per year on printing. Due to the economy, my business has dropped a bit. Not a lot, just a bit.
I go onto the 4over website as always, log in and try to get a quote on a custom item. Guess what? Since I've had a slow month or two, I have been put into a "category" of customers who can't have custom work done anymore. What's up with this? It doesn't matter that I have spent tens of thousands of dollars with them.
I wrote to their customer service department with my complaint about their new "loyalty program", this is what they wrote back:
"Thank you for your feedback".
That's it. That's all they said. Really!
WELL, THAT'S IT 4OVER! HERE IS YOUR FEEDBACK.
I suggest:
GRprint
Accela Print
You guys are insane 4over does not treat there customers that way. I have used them many years and have gotten nothing but the best service. Its funny how you guys screw up and expect others to take the blame. The loyalty program was created so that rookies dont place thousand dollar orders and mess up on them and expect 4over to take responsibility because there new and dont know the way things work that well.
I agree with Mikebab. If the originals posters printer was cut off... that means the credit card was bad... Any one who actually uses them knows how they work. You have to pay... your vendor had money issues and did not want to tell you! You should be complaining about them... not 4over. All I can ever say about them is that Bepo leaves something to be desired...
LMAO, they give great service. Printingforless always charges more
I've always gotten good service from 4Over, but...
They did start RedTag and it was in direct conflict with their "trade-only" policy. They owned the RedTag URL, shared the same office space, a simple who-is search proved that. They apparently thought we couldn't figure that one out. Oh, yeah, that's right, they were simply the fulfillment arm of RedTag. No conflict there.
And, like many others, they cut off my account for inactivity during a recession and one of the slowest periods of my career, later explaining some super-secret algorithm determining I wasn't "loyal" was at least partially to blame for the debacle. Really? An algorithm can know all that? With few exceptions, I sent them every print order I had, even when their price was higher. Some bean counter determined perhaps it was too costly to mess with such small fry is more likely.
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Dear Customer,
4over is constantly working to keep our system up to date and efficient. To protect our current customers and the integrity
of our system, when an account shows inactivity for a period of 90 days or longer it has been necessary to deactivate the
account. If a customer is placing orders on a consistent basis there should be no interruption in service.
No accounts that have been dormant for over 90 days will be reactivated.
We apologize for any inconvenience this may cause,
The 4over Membership Group
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Funny, they NEVER mentioned that policy during the previous five years.
To their credit, they did reinstate my account. A feeble apology asked that I "understand we are a big company and big companies sometimes make mistakes." Now, as one with unproven loyalties, my access to their full line of products and services was limited. They eventually reversed that as well, restoring everything I lost...with the exception of my trust and, uh-hum, loyalty. Seeing that silly "loyalty" meter every time I log in doesn't help.
I still use them. They do good work, they have a fantastic and ever-growing line of products, for the most part they're competitive. I'd encourage anyone to do the same. They're no longer my go-to printer, having forced me to their competition. Competition, who from the beginning, said they had a minimum to maintain reseller status. They, btw, have never enforced it. More importantly, they were there for me when things were slow and I was struggling.
A regrettable shame, while I feel exceptionally fortunate to have them in my quiver when I need them, the taste of second-class status still lingers on my palate. I'm not sure anything can ever totally wash that sentiment away.