CB Airlines and Air Travel Aeromexico Flight policies and ease of reaching customer service

Aeromexico review: Flight policies and ease of reaching customer service

Traci Andrade of Elkhart, US

Nov 12, 2023 7:28 am EST

Verified customer

Featured review

After purchasing a ticket, the date to leave for Mexico needed to be moved out by one day. I didn't purchase insurance I was well aware I would have to pay a fee to change only the departure date. Little did I know the cost would be a whole $30 less than the entire round-trip ticket. If I canceled the flight, I would get not one single dollar back, so I decided to start looking at other options. I found a one-way ticket to Mexico City for a fraction of the price they wanted to charge for the one date change. So, I bought that ticket. On the way home I suddenly do not have a way to get back to USA because AeroMexico canceled my ticket. No email no communication. It's Sunday I'm at the airport and I've been on hold for 30 minutes waiting to speak with customer service. Mind you I have been next in line the entire time. I also called on my work phone and I've been #2 in line. Nobody is answering. How do you have flights 24/7 and no help available. The people at the airport say they can't help, and they have no agents there that can. I have just been disconnected on one line.

Desired outcome: I would like a partial refund on my airfare. Half of what I paid.

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Aeromexico Contacts

Aeromexico phone numbers

+1 (800) 237-6639
+1 (800) 237-6639

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USA & Canada

1800 855 474
1800 855 474

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100%
Confidence score

Ireland

+1 (800) 952-0533
+1 (800) 952-0533

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Colombia

800 052 1447
800 052 1447

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100%
Confidence score

Costa Rica

+1 (877) 262-0455
+1 (877) 262-0455

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USA & Canada Agencies

+1 (800) 800-9999
+1 (800) 800-9999

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USA & Canada Groups

+1 (855) 332-1455
+1 (855) 332-1455

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USA & Canada AM Contigo

+44 800 9775 533
+44 800 9775 533

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100%
Confidence score

United Kingdom

+33 800 916 754
+33 800 916 754

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100%
Confidence score

France

+31 800 022 4008
+31 800 022 4008

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60%
Confidence score

Netherlands

+34 900 995 282
+34 900 995 282

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100%
Confidence score

Spain

+86 216 089 9985
+86 216 089 9985

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100%
Confidence score

China

+81 352 935 945
+81 352 935 945

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100%
Confidence score

Japan

+54 800 888 2276
+54 800 888 2276

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100%
Confidence score

Argentina

+55 800 891 7512
+55 800 891 7512

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100%
Confidence score

Brazil

+56 225 994 378
+56 225 994 378

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Confidence score

Chile

+53 78 309 528
+53 78 309 528

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100%
Confidence score

Cuba

+593 800 000 227
+593 800 000 227

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100%
Confidence score

Ecuador

+503 800 6105
+503 800 6105

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El Salvador

+502 800 835 0269
+502 800 835 0269

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Confidence score

Guatemala

+504 800 2791 9025
+504 800 2791 9025

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33%
Confidence score

Honduras

+52 555 133 4000
+52 555 133 4000

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100%
Confidence score

Mexico

+505 800 226 0294
+505 800 226 0294

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Confidence score

Nicaragua

+507 800 052 1373
+507 800 052 1373

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Confidence score

Panama

+51 80 053 407
+51 80 053 407

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Confidence score

Peru

+58 800 162 7351
+58 800 162 7351

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100%
Confidence score

Venezuela

+1 (800) 237-6639
+1 (800) 237-6639

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More phone numbers

Aeromexico emails

amcomplaint@aeromexico.com

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Confidence score: 100%

Support

Aeromexico address

3663 N. Sam Houston Pkwy East, Suite 500, Houston, Texas, 77032, United States

Aeromexico social media
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Nov 18, 2024