Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Airlines and Air Travel Aeromexico Lost luggage
Aeromexico

Aeromexico review: Lost luggage

N
Author of the review
8:54 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On June 30, 2023, I travelled on AM 601 from YVR to MEX. When I went to check in for my flight, the attendant told me that I needed to check my luggage due to AM having a full flight, as the cabin would not have enough space. My luggage was the correct size and weight (10 kilos) to be a carry-on. I advised the attendant of this. However, she re-stated that bringing my luggage as a carry-on was not optional. She checked my luggage at no extra cost. This shows that my luggage was the correct size and weight to be considered a carry-on; otherwise, I would have had to pay to check it in.

Upon arriving at my destination and waiting for my luggage for more than 90 minutes, I realized my luggage had not yet to arrive. I spoke to an extremely rude airline representative who took my information and told me that my luggage was never put on the plane and most likely, my luggage would arrive on a later flight. I explained to the representative that the following morning I was to take a plane to PVR to take part in a friend's wedding and that I had all my wedding attire in my luggage. He shrugged his shoulders and commented "There is nothing I can do; you better find something else to wear." Reluctantly he filed a report for the lost luggage MEXAM 62072, signed by Garduño, your representative at the airport.

The following day (July 01, 2023), before taking the plane from MEX to PVR (AM 332), I inquired at the AM luggage claim office in MEX, where I was informed that they had yet to learn where my luggage was, but if it appeared, Aeromexico would contact me and will bring it to PVR. I had to be part of the wedding wearing the same clothes I wore on my flight from Vancouver to Mexico to Puerto Vallarta and for the next five days suffered with what to wear . On July 05, 2023 I returned to Mexico City on AM 333. I returned to the AM luggage claim, where another costumer care representative, Jonathan Moreno, completely dismissed the importance of the matter and with a very offensive manner, declared that my luggage was in Manila and that I needed to wait to get it back. But Mr. Moreno’s rudeness was not only directed to me, but to everyone looking for information. From that day, I had to call Aeromexico's lost luggage call center every day only to get different answers, like "Your luggage is on its way to Mexico” or “Philippines Airlines does not respond to our emails” or “We found your luggage: it is in Manila” (when I already knew this information since July 5, 2023).

My luggage was lost on June 30, 2023, and I finally received it on July 20, 2023, a total of 21 days in which I never received an email or phone call from any of your representatives. I spent 21 out of my 28 days trip without my belongings, under stress, frustrated with how all this was handled and how I was treated. A holiday planned for almost a year, all ruined by a combination of human error but most importantly the indifference to my situation and an extremely unprofessional attitude from your staff that cost me a lot of trouble and frustration.

Therefore I am seeking compensation for all expenses based on Article 17 of the Montreal Convention.I would like you to receive the compensation I am entitled to.

Desired outcome: Compensation

More
Send message
Copy link
Report
0 comments
Add a comment

More Aeromexico reviews & complaints

Aeromexico - the worst customer service I have ever experienced 3
Aeromexico - refund 3
Aeromexico - charges, cancelled flight and baggage theft 6
Aeromexico - fraudulant use of my personal credit card
Aeromexico - charged twice for a flight
Aeromexico - purchase of inaccessible ticket
Aeromexico - flight experience with aeromexico
Aeromexico - customer service
Aeromexico - 12 hour wait for bogus plane that never showed up
Aeromexico - cancelling return flight home without consent & customer service
View all Aeromexico reviews and complaints

  1. Aeromexico Contacts

  2. Aeromexico phone numbers
    +1 (800) 237-6639
    +1 (800) 237-6639
    Click up if you have successfully reached Aeromexico by calling +1 (800) 237-6639 phone number 0 0 users reported that they have successfully reached Aeromexico by calling +1 (800) 237-6639 phone number Click down if you have unsuccessfully reached Aeromexico by calling +1 (800) 237-6639 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +1 (800) 237-6639 phone number
    USA & Canada
    1800 855 474
    1800 855 474
    Click up if you have successfully reached Aeromexico by calling 1800 855 474 phone number 8 8 users reported that they have successfully reached Aeromexico by calling 1800 855 474 phone number Click down if you have unsuccessfully reached Aeromexico by calling 1800 855 474 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling 1800 855 474 phone number
    100%
    Confidence score
    Ireland
    +1 (800) 952-0533
    +1 (800) 952-0533
    Click up if you have successfully reached Aeromexico by calling +1 (800) 952-0533 phone number 0 0 users reported that they have successfully reached Aeromexico by calling +1 (800) 952-0533 phone number Click down if you have unsuccessfully reached Aeromexico by calling +1 (800) 952-0533 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +1 (800) 952-0533 phone number
    Colombia
    800 052 1447
    800 052 1447
    Click up if you have successfully reached Aeromexico by calling 800 052 1447 phone number 1 1 users reported that they have successfully reached Aeromexico by calling 800 052 1447 phone number Click down if you have unsuccessfully reached Aeromexico by calling 800 052 1447 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling 800 052 1447 phone number
    100%
    Confidence score
    Costa Rica
    +1 (877) 262-0455
    +1 (877) 262-0455
    Click up if you have successfully reached Aeromexico by calling +1 (877) 262-0455 phone number 0 0 users reported that they have successfully reached Aeromexico by calling +1 (877) 262-0455 phone number Click down if you have unsuccessfully reached Aeromexico by calling +1 (877) 262-0455 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +1 (877) 262-0455 phone number
    USA & Canada Agencies
    +1 (800) 800-9999
    +1 (800) 800-9999
    Click up if you have successfully reached Aeromexico by calling +1 (800) 800-9999 phone number 0 0 users reported that they have successfully reached Aeromexico by calling +1 (800) 800-9999 phone number Click down if you have unsuccessfully reached Aeromexico by calling +1 (800) 800-9999 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +1 (800) 800-9999 phone number
    USA & Canada Groups
    +1 (855) 332-1455
    +1 (855) 332-1455
    Click up if you have successfully reached Aeromexico by calling +1 (855) 332-1455 phone number 0 0 users reported that they have successfully reached Aeromexico by calling +1 (855) 332-1455 phone number Click down if you have unsuccessfully reached Aeromexico by calling +1 (855) 332-1455 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +1 (855) 332-1455 phone number
    USA & Canada AM Contigo
    +44 800 9775 533
    +44 800 9775 533
    Click up if you have successfully reached Aeromexico by calling +44 800 9775 533 phone number 5 5 users reported that they have successfully reached Aeromexico by calling +44 800 9775 533 phone number Click down if you have unsuccessfully reached Aeromexico by calling +44 800 9775 533 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +44 800 9775 533 phone number
    100%
    Confidence score
    United Kingdom
    +33 800 916 754
    +33 800 916 754
    Click up if you have successfully reached Aeromexico by calling +33 800 916 754 phone number 1 1 users reported that they have successfully reached Aeromexico by calling +33 800 916 754 phone number Click down if you have unsuccessfully reached Aeromexico by calling +33 800 916 754 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +33 800 916 754 phone number
    100%
    Confidence score
    France
    +31 800 022 4008
    +31 800 022 4008
    Click up if you have successfully reached Aeromexico by calling +31 800 022 4008 phone number 4 4 users reported that they have successfully reached Aeromexico by calling +31 800 022 4008 phone number Click down if you have unsuccessfully reached Aeromexico by calling +31 800 022 4008 phone number 1 1 users reported that they have UNsuccessfully reached Aeromexico by calling +31 800 022 4008 phone number
    60%
    Confidence score
    Netherlands
    +34 900 995 282
    +34 900 995 282
    Click up if you have successfully reached Aeromexico by calling +34 900 995 282 phone number 1 1 users reported that they have successfully reached Aeromexico by calling +34 900 995 282 phone number Click down if you have unsuccessfully reached Aeromexico by calling +34 900 995 282 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +34 900 995 282 phone number
    100%
    Confidence score
    Spain
    +86 216 089 9985
    +86 216 089 9985
    Click up if you have successfully reached Aeromexico by calling +86 216 089 9985 phone number 1 1 users reported that they have successfully reached Aeromexico by calling +86 216 089 9985 phone number Click down if you have unsuccessfully reached Aeromexico by calling +86 216 089 9985 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +86 216 089 9985 phone number
    100%
    Confidence score
    China
    +81 352 935 945
    +81 352 935 945
    Click up if you have successfully reached Aeromexico by calling +81 352 935 945 phone number 2 2 users reported that they have successfully reached Aeromexico by calling +81 352 935 945 phone number Click down if you have unsuccessfully reached Aeromexico by calling +81 352 935 945 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +81 352 935 945 phone number
    100%
    Confidence score
    Japan
    +54 800 888 2276
    +54 800 888 2276
    Click up if you have successfully reached Aeromexico by calling +54 800 888 2276 phone number 2 2 users reported that they have successfully reached Aeromexico by calling +54 800 888 2276 phone number Click down if you have unsuccessfully reached Aeromexico by calling +54 800 888 2276 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +54 800 888 2276 phone number
    100%
    Confidence score
    Argentina
    +55 800 891 7512
    +55 800 891 7512
    Click up if you have successfully reached Aeromexico by calling +55 800 891 7512 phone number 1 1 users reported that they have successfully reached Aeromexico by calling +55 800 891 7512 phone number Click down if you have unsuccessfully reached Aeromexico by calling +55 800 891 7512 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +55 800 891 7512 phone number
    100%
    Confidence score
    Brazil
    +56 225 994 378
    +56 225 994 378
    Click up if you have successfully reached Aeromexico by calling +56 225 994 378 phone number 3 3 users reported that they have successfully reached Aeromexico by calling +56 225 994 378 phone number Click down if you have unsuccessfully reached Aeromexico by calling +56 225 994 378 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +56 225 994 378 phone number
    100%
    Confidence score
    Chile
    +53 78 309 528
    +53 78 309 528
    Click up if you have successfully reached Aeromexico by calling +53 78 309 528 phone number 2 2 users reported that they have successfully reached Aeromexico by calling +53 78 309 528 phone number Click down if you have unsuccessfully reached Aeromexico by calling +53 78 309 528 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +53 78 309 528 phone number
    100%
    Confidence score
    Cuba
    +593 800 000 227
    +593 800 000 227
    Click up if you have successfully reached Aeromexico by calling +593 800 000 227 phone number 3 3 users reported that they have successfully reached Aeromexico by calling +593 800 000 227 phone number Click down if you have unsuccessfully reached Aeromexico by calling +593 800 000 227 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +593 800 000 227 phone number
    100%
    Confidence score
    Ecuador
    +503 800 6105
    +503 800 6105
    Click up if you have successfully reached Aeromexico by calling +503 800 6105 phone number 2 2 users reported that they have successfully reached Aeromexico by calling +503 800 6105 phone number Click down if you have unsuccessfully reached Aeromexico by calling +503 800 6105 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +503 800 6105 phone number
    100%
    Confidence score
    El Salvador
    +502 800 835 0269
    +502 800 835 0269
    Click up if you have successfully reached Aeromexico by calling +502 800 835 0269 phone number 3 3 users reported that they have successfully reached Aeromexico by calling +502 800 835 0269 phone number Click down if you have unsuccessfully reached Aeromexico by calling +502 800 835 0269 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +502 800 835 0269 phone number
    100%
    Confidence score
    Guatemala
    +504 800 2791 9025
    +504 800 2791 9025
    Click up if you have successfully reached Aeromexico by calling +504 800 2791 9025 phone number 2 2 users reported that they have successfully reached Aeromexico by calling +504 800 2791 9025 phone number Click down if you have unsuccessfully reached Aeromexico by calling +504 800 2791 9025 phone number 1 1 users reported that they have UNsuccessfully reached Aeromexico by calling +504 800 2791 9025 phone number
    33%
    Confidence score
    Honduras
    +52 555 133 4000
    +52 555 133 4000
    Click up if you have successfully reached Aeromexico by calling +52 555 133 4000 phone number 2 2 users reported that they have successfully reached Aeromexico by calling +52 555 133 4000 phone number Click down if you have unsuccessfully reached Aeromexico by calling +52 555 133 4000 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +52 555 133 4000 phone number
    100%
    Confidence score
    Mexico
    +505 800 226 0294
    +505 800 226 0294
    Click up if you have successfully reached Aeromexico by calling +505 800 226 0294 phone number 1 1 users reported that they have successfully reached Aeromexico by calling +505 800 226 0294 phone number Click down if you have unsuccessfully reached Aeromexico by calling +505 800 226 0294 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +505 800 226 0294 phone number
    100%
    Confidence score
    Nicaragua
    +507 800 052 1373
    +507 800 052 1373
    Click up if you have successfully reached Aeromexico by calling +507 800 052 1373 phone number 1 1 users reported that they have successfully reached Aeromexico by calling +507 800 052 1373 phone number Click down if you have unsuccessfully reached Aeromexico by calling +507 800 052 1373 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +507 800 052 1373 phone number
    100%
    Confidence score
    Panama
    +51 80 053 407
    +51 80 053 407
    Click up if you have successfully reached Aeromexico by calling +51 80 053 407 phone number 2 2 users reported that they have successfully reached Aeromexico by calling +51 80 053 407 phone number Click down if you have unsuccessfully reached Aeromexico by calling +51 80 053 407 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +51 80 053 407 phone number
    100%
    Confidence score
    Peru
    +58 800 162 7351
    +58 800 162 7351
    Click up if you have successfully reached Aeromexico by calling +58 800 162 7351 phone number 1 1 users reported that they have successfully reached Aeromexico by calling +58 800 162 7351 phone number Click down if you have unsuccessfully reached Aeromexico by calling +58 800 162 7351 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +58 800 162 7351 phone number
    100%
    Confidence score
    Venezuela
    +1 (800) 237-6639
    +1 (800) 237-6639
    Click up if you have successfully reached Aeromexico by calling +1 (800) 237-6639 phone number 0 0 users reported that they have successfully reached Aeromexico by calling +1 (800) 237-6639 phone number Click down if you have unsuccessfully reached Aeromexico by calling +1 (800) 237-6639 phone number 0 0 users reported that they have UNsuccessfully reached Aeromexico by calling +1 (800) 237-6639 phone number
    More phone numbers
  3. Aeromexico emails
  4. Aeromexico address
    3663 N. Sam Houston Pkwy East, Suite 500, Houston, Texas, 77032, United States
  5. Aeromexico social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 18, 2024
Aeromexico Category
Aeromexico is ranked 36 among 221 companies in the Airlines and Air Travel category
#34 Etihad Airways Etihad Airways #35 Virgin Atlantic Airways Virgin Atlantic Airways #36 Aeromexico Aeromexico #37 Scandinavian Airlines System [SAS] Scandinavian Airlines System [SAS] #38 Finnair Finnair

Most discussed Aeromexico complaints

Multiple charges on card for the same transaction / no refund
1
(opinions to this review)
 stress, trouble, and waste of time
1
(opinions to this review)
Aeromexico Alternatives
Lufthansa German Airlines 224 reviews Air Seychelles 3 reviews CityBookers 257 reviews IcelandAir 70 reviews Fly Blue Crane 1 review