Ahmedabad Airport / Sardar Vallabhbhai Patel International Airport
Reviews and Complaints

I was travelling from Bangalore to Ahmedabad (in September end 2020) and used female restroom which is situated after the arrival gates. I just used one washroom and was about to move out of the restroom when a lady from cleaning staff came to me and started yelling out at me for some other washroom which had not been flushed after being used(by some other person) and she started pushing me inside that washroom and kept insisting me for cleaning the same. Being physically strong, she literally pushed me inside. I was left with no other option, than to flush it off and go away. I didn't want to touch any washroom used by anyone else out of this Covid-19 situation but that lady was so rude and physically aggressive, she kept pushing me inside (inspite of the fact that it wasn't used by me.) Highly annoyed and disappointed by this kind of behaviour of some cleaning personnel.

Toilet inside check in found to be unclean.. even tissue role was not re filled.
Cleaner person was missing, I had to used the toilet without toilet tissue. .
Ugly the room was.

Hand Dry paper /Wipes are not available at Terminal 2 gate 8 at Sardar vallabhbhai international airport
Also passengers ask for the same but persons available there denied for the same

I entered a Western styled toilet in Ahmedabad airport, ground floor, and after finishing my business, I saw that there was no flush. There was not even a mug or a bucket. I finally had to manage flushing with the hand shower. There was no cleaning staff available nearby.
This is very unhygienic.
Also, the floors of the toilets are wet at most of the places.
Kindly install flushes in the toilets and keep them clean

Hi, thia is Haaris vhora.
One of my bag is badly damaged by the airport staff saying "procedural damage" !
I just bought new bag of american tourister and ahmedabad staff spoiled the exterior with permanent marker with cross signs not only on any single side but at everywhere just because they want it to be cross-checked again.
This is the worst technique to highlight the conflicted bags. They should use some sort of stickers instead of PARMANENT markers atleast on good looking bags. My bag is so expensive and i want the compensation for this damage now !
I landed from singapore to ahmedabad on 2nd of august at around 9:30am

I along with my wife (she was wheel chair passenger) was traveling from Kolkata to Kuwait and my connecting flight was from Ahmedabad Airport in indigo airlines, for which I was already having the boarding pass but when we went for immigration the immigration counter staff was so horrific and insulting that we both were ashamed that why we travelling via this Airport and they were so rude that they don't know how to talk to a disabled passenger. There was wheelchair counter which they changed in between and we were first in line but they started entertaining other passenger, they made us change the queue 3 times and when I asked that I was first than they said "go I will not do now for you at all, do whatever you want "Please teach them some conduct, manners and curtsey so that they can talk politely to the disabled passenger . We need to introspect ourselves before we compare ourselves with international standards of code of conduct and with this type of dealing with international passengers we will never reach to international standards

I would appreciate if this observation of mine is taken seriously and some action can be taken and rectified so that other passengers are not harassed like this. I would personally never suggest anyone to use Ahmedabad International Airport to travel with this kind of airport/immigration officers attitude and would appreciate if I can get the feedback of this issue

Regards
CA. Rohit Agarwal

Good morning I Sunit Kumar samal about to fly by Air India flight AI018 to New Delhi on 21.04.2019 from gate no 08 at terminal 2.
Here I find the tea stalls just attracting customers by making noise as showing they are pressing the ginger which usually tea stalls at bus stand area does .
And they are competitive to make more nosie which is a worst impression .So requesting to take appropriate actions .

Hello Sir,

When we do any complain to Dy. General Manager. what should be our expectation?

Is that actually happen to registered any complain.

You know, what's his reaction. He is always tried to hide other staff mistakes and he doesn't interested in any complain even not bother to provide any satisfaction answer and when you asked about his manager information than we are getting answer. His manager is not available in this time. Even expectations would be some one responsible person should be available 24 X 7 in airport and authorized to handle all kind of issues and answer to customer.

They fill us like he has govt. power and he and his co-worker can do anything and nobody is ready to even speak about other even it's wrong.

Is this still same india?

Fill very sad.

Regards,
Brijesh

To whom it may concern,

This is Riddhi Patel and I want to file a complaint about the service my parents received at the Check-In counter of Air India at the Ahemdabad International Airport. My parents were travelling back to USA from ahemdabad airport, when they got at check-in counter of Air India, the attendant at the counter behaved very rudely with my parents. It was February 28th, 2019 and they had flight from AMD to Delhi and they had other connecting flights to USA. So, it was a long journey and they had some food in their hand other than the carry bag. So, basically one extra plastic bag in which they just had some snacks which we always carry with us and we never had any problem anywhere. And I am not talking about USA or India, but we travelled more frequently and we had previous flights from Ahemdabad as well and they never got or I would say we never got this type service before and my parents requested that they don't eat plane food or any outside food, so let us atleast bring this food with us but that guy was very rude at the counter and he is like you cannot carry anything extra with you. But as I mentioned before, we have travelling to India and other countris, we always carry food with us in our hand and no one stopped us doing that except this guy. On Top, my dad is diabetic and he has to eat his food on time but it was very difficult for them to make that guy understand the situation because he was not ready to listen and finally, he is like if you will not throw that bag then he would not hand it over their boarding pass and they had no choice but to throw that bag. So, until my parents did not throw that food bag, he didn't give their boarding passes. Because of this, by the time they reached to USA, my dad got sick because they didn't get proper food in plane and It's all because you guys have this type of attendants working at the check-in counters who doesn't care about passenger's situation. I know I am complaining very late because I just found out about this scenario and my parents like it's okay but I am not okay with this type of rudely behavior with my parents and I would not tolerate any kind of rudeness from you guys because they can't speak up, you cannot treat them like this. They don't remember the attendant name but they were flying in AI 14. Please Look into this matter, I really feel that this type behavior should be accepted at the customer service or any check-in counters.

I along with my wife were travelling by Etihad airways flight from Ahmedabad to Abu Dhabi 9W 6608 under my PNR OEUSBW. Shedule Dep
22.30

The reception by two ladies at the immigration counter was so horrific and insulting that we both were ashamed of calling us as Indians.They were so rude in even interrogation as if we were criminals asking for an asylum. Can we teach them conduct. Manners, courtesy, and at least respect to elders who are satisfactorily replying to your questionaries ? We need to introspect ourselves before we compare ourselves with international standards of code of conduct

I would appreciate if this observation of mine is taken seriously and some rectification is attempted. I would appreciate also any feedback to this issue.

Thanks

Dr. Ashok Bhatt
Consultant Orthopedic Surgeon
Vadodara. Mobile. [protected]

Rickshaw people are harrassing the travelers arriving from the airport and forcefully making them sit by blocking their path, even if we deny to sit. I arrived today morning 8:30 AM from Bangalore and faced the issue. And even if we sit, they say some money and charge high. Please don't let them enter the airport, this creates very negative impression on travelers visiting Ahmedabad.

I had the issue with this auto driver "GJ 27 V 0945" you can check it in CCTV near sardar Patel statue at the airport. He constantly harrassed travellers.

I was harrassed by the airport check in staff named Vaibhavi Bhatt and she misbehaved with me. They refused me to board the flight with my hand bag. Vaibhavi is very arrogant and unprofessional.she was extremely rude and would not co-operate. She refused to let me carry my Laptop Bag.
This is pure harrassment and failure to follow the procedure.
Please take strict action against these staff members.

On 9th put my 2 bags for security scanning for air india, operator asked me to open the bag, because it has 'electronics@ inside, I replied I don't have any electronics in my bag, he said there are some batteries and cables. I said batteries aren't electronics, and cables is my heat pad for my lower painful back, I opened the bag to satisfy security. The operator is not trained, nor has any secondary level education, does not recognise the difference between electronics and electrical.

These people should have minimum secondary level education, well trained, and above all professional in performing duty and facing customers, it is not easy to be obedient 5:0 am in the morning after travelling some 80 km.

Dear Sir/Madam,

I came to ahmedabad airport from dubai and since I have to travel to my hometown bus timing is morning 6 but my flight land timing is 12 midnight so better I will spend my time in airport only and for that I told my brother who came from porbandar to come inside airport.

He paid 100 inr to enter in airport so my concern is that after taking charge also if airport authority not able to provide at least canteen service also what is the use after all its international airport at least one shop should be there for passengers who came from abroad and waiting for their transport for further journey or for guest who came for their passengers

Thanks and regards

On 18th December, 2018, I travelled from Ahmedabad to Mumbai. I experienced a very rude of a lady security officer Ms. Sangita Singh . When she started checking, she asked me " belt pehna hai Kya?" I replied, "no". She again asked me "phir awaz kiski aa rahi hai? and she rudely pull up my top and started checking. She was literally shouting at me. I requested her to speak politely. She told me that I can go at any level and make her complaint, she don't bother. I was horrified by her behavior and way of speaking. My mother (65 Yrs) who was accompanying me experienced the same behavior.

My husband, who was also with me insisted me to lodge a complaint, so we approached one officer named Mr. Ramteke. I verbally explained him what has happened. He also talked to Ms. Sangita Singh. Then I told him that I wanted to give a written complaint on that he gave me a plain fulls cape paper to write my complaint. As I could not notice a complaint register over there, I wrote a complaint and handed over the same to Mr. Ramteke mentioning my mobile no. and e-mail id. But till date I have not received any communication from them.

I was shocked by the experience on Ahmedabad airport. Upto Mumbai I was in shock and could not enjoy my trip. My humble request is that the lady officer at Security check should be polite and humble in her behavior. In future no body should experience a bad experience like me.

Myself Ashish Shegokar, today I went to drop my family at terminal 2 airport Ahmedabad with my car . I got entry at 5.44am. I dropped my family and return to exit and showed my entry pass at 6.01am. I was standing on car exit que for almost 8-9 min as nearly 30 cars were in front of me for exit check post. When my turn came it was almost 6.01am. the exit post guard was not allowing me to go as the system shows it's more than 12 min. But the delay was because of not checking exit car fast and delay happened due to your staff them why should we pay for parking charges for time more than 12 min. When I ask it was not delay by me it was by you then they told it's not written in our policy. Such a bad behavior and practice going on on exit check post.

I am very very disappointed with your service. I was in trouble whole night. I had reached to airport before 35 minutes they stopped me on the gate and had talk for more time and not allowed me to go in aircraft. But the message of your centre came after 10 minutes. By this I had done so much talking to go inside but the didn't. The take 1000₹ andThen they give a flight on 3:30 am but not straight they give a flight via Pune I had miss a wedding which was very important for me but I miss it. I was very irritated on that night. I need my money back of first flight otherwise I will go to complain in higher level. I don't like your service at all

At around 5.15 am on 20 October 2018 at the domestic terminal (terminal 1) Ahmedabad airport, I left my laptop at the security gate on the far right and forgot to pack it back in my bag. It is an old 13 inch MacBook Pro with a black case. The Option button on the left side of the keyboard is loose. Please let me know if it is found and how it can be retrieved

Dear Sir,
I am frequent flyer.
Many time I observed at Ahmedabad international airport's washrooms are not clean, not water supply as well.

Even the toilets are with much dust and garbage.

Today I experienced the same and also at security check in, security officer misbehaving with insulting words. Airport staff are just watching or enjoying the same.

The things which I like is the immigration process. I'm migrations officers are good and reply nicely.

I hope these things will be considered in the future and I get some geneiune response.

Waiting for our kind support and reply.

Hi,

I have got visiter visa for my wife to Australia and booked ticket with Air India.

At the time of check in She was asked to present the return ticket to india as there is no mention in the visa to have return ticket when entering in Australia.

We were forced to buy return ticket just before closing the check in for the flight.

Any visiter to Australia do not require return flight booked.

My wife would have missed the flight without any reason making any sense.

Very disappointed with the response of the airport crew.