AliExpress
Customer Service: Phone, Email, Contacts

AliExpress is an online marketplace based in China.

You can contact AliExpress at +1 408 748 1200.

AliExpress is located at № 699 Wangshang Road, Binjiang District, Hangzhou, China - 310052.

Yes, you can find the tracking information in your account under the “My Orders” tab.

Yes, you can find sellers for different locations.

Delivery times depend on the stock availability and your location. You will be able to see the estimated time of the delivery when you look at the item description.

You can open a dispute if your package is not delivered within the promised timeframe. You can open the dispute in the “My Orders” section of your account. If you are past your buyer protection time and do not have an option to start a dispute, you will have to contact the seller directly.

You can cancel your order before you pay for it and before the seller ships it. Simply go to the details of your order to do so.

The refund processing time is usually 3-20 business days.

Your order may be closed if the seller failed to ship your items within the processing time if your order was canceled, or for payment security reasons.

This may happen if you have multiple accounts. Make sure you log in to the right account. You can try to retrieve your account on their website 

When opening a dispute, you have to return your items within 10 days after the request was processed. If you did not start a dispute, you will have to arrange the return with the seller.

Once you place your order, you cannot modify it. If your order hasn’t been shipped, you may cancel it or contact the seller to change the information.

You can contact the seller by pressing the “Contact” button on the product page or your orders page.

Yes, when you sign in to your account, you can go to the Reports Center

You can choose the top-rated sellers with many reviews from the customers. You can also contact the seller with questions you have.

If the seller does not respond within a reasonable time, you can choose another seller, open a dispute, or cancel your order.

Free Return service gives you an extra 15 days to decide if you want to keep the item. You can see if the sellers offer this service in the item details.

You will have to contact the seller to resolve any issues.

AliExpress is a legitimate marketplace, however, there may be sellers who are not trustworthy. There are numerous complaints concerning refunds that take very long or don’t arrive at all, unresponsive sellers, and violation of the buyer’s protection policy. Furthermore, AliExpress has not addressed complaints on our platform. We recommend being extra cautious and ordering only from well-rated and trustworthy sellers to avoid any possible issues.