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I was once an agent from Quezon City branch. This is my first ever experience working on a BPO company. The company decided not to regularize me. I got a bit disappointed there because I was near nesting period. But as life needs to move on, I'm trying to apply again in another companies. But I need my documents, I'm requesting for my BIR 2316, after trying to email the global hr, they gave me steps on how to request and where to send it. But even though I follow it and send it to the right email address, it keeps on sending an automated email a few seconds after I send. It says that I should follow the correct format of the email body. I swear! I followed it correctly because it only asks for my oracle ID, complete name, site where I worked, purpose of the request, and date of separation and an attachment of a valid government ID. And it also says that after 3-5 business days, I will receive what I've requested. But up until now, I haven't receive any from them. I tried sending request multiple times but alas, I still receive the same automated email from them. It's so annoying because I don't want to have delays when the time comes that I'm accepted in another company.
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You’ve followed the steps and sent the request to the correct email, yet you keep getting automated responses. It’s understandable to feel annoyed, especially when you need your BIR 2316 to move forward with new job applications.
Your patience is commendable, but it's clear that Alorica needs to improve their document request process. It might be worth trying to call their HR department directly or reaching out on social media to get their attention.