American Furniture Warehouse [AFW] review: racial discrimination and bad customer service 5

i completly agree had a very similar issuue with the cust service manager!

I completely agree their Customer Service is by far ridiculous. If you ever speak to any of the following people BEWARE... try to record your conversation and then call Tom Martino.

Tonya---------- Complete jerk and rude. You are pretty much screwed after talking to this one.
Shanna Marie-----------Knows everything because she has been in the furniture business forever. (WHATEVER!)

Rick... DICK!

Gary another piece of work!

BUYERS PLEASE BEWARE. IAM SHOCKED THAT JAKE DOES NOT TAKE ACTION ON THESE PEOPLE. HE SHOULD HAVE SOMEONE ANONYMOUSLY CALL AND SEE WHAT THEY HAVE TO DEAL WITH!

Please read my friend's story with an American TV store in St. Louis.

My friend recently purchased a car radio from American TV and Furniture in Cottleville, MO, which is a suburb of St. Peters, Missouri just outside of St. Louis.
She then returned to buy some speakers, an amplifier and 12' subwoofers.
When she purchased the car radio, she used her debit card and the transaction went through without a hitch and the salesperson was very friendly and helpful,
When my friend returned a few days later to buy the speakers, amplifier and subwoofers, she wrote a check from a different account and the salesperson that she had purchased the radio from was off that day.
When my friend wrote the check, the salesperson said that the check was declined.
Since the check was over a thousand dollars, it needed a manager's approval.
The salesperson told my friend that she would get the check approved by her manager and that she could pick up her merchandise at the Customer Pick Up.
My friend proceeded to the Customer Pick Up to get her merchandise and the POLICE WERE THERE!
One older cop who was very disrespectful to my friend, asked her WHY she was in Cottleville purchasing anything, as if she didn't have the right to shop and go where she pleased.
He then gave her a ticket for "Theft By Deceit" and accused her of trying to pass a bad check.
My friend had more than enough funds in her account to cover the check and all American TV and Furniture had to do is call the bank to verify that the funds were available.
Instead, they called the police and humiliated my friend.
My friend immediately called her attorney and needless to say, she's suing.
I have worked retail for over a decade. In the case a check is declined by the check verification company such as Telecheck or Equifax, then you get a manager's approval who calls the bank to verify the check, or you give the customer a postcard where they can contact Telecheck or Equifax and find out why the check was declined.
Since the check was over a thousand dollars, it needed a manager's approval anyway. But instead of calling the bank, the manager called the police.
THIS WOULD NEVER HAVE HAPPENED IF MY FRIEND WERE A MIDDLE AGED WHITE WOMAN.
THE MANAGER WOULD HAVE NEVER ASSUMED THE WHITE WOMAN WAS TRYING TO PASS A BAD CHECK AND WOULD HAVE FOLLOWED STANDARD BUSINESS PROCEDURE AND CALLED THE BANK TO VERIFY THE FUNDS WERE AVAILABLE OR HE WOULD HAVE ASKED FOR ANOTHER METHOD OF PAYMENT.
THEY WOULD HAVE NEVER HUMILIATED A WHITE PERSON LIKE THIS BECAUSE THEY KNOW THAT A WHITE PERSON WOULD NOT HAVE PUT UP WITH SUCH TREATMENT AND ALL HELL WOULD BREAK LOOSE.
WELL, GUESS WHAT? ALL HELL IS GOING TO BREAK LOOSE.
IF YOU HAVE RECEIVED ANY TREATMENT FROM AMERICAN TV AND FURNITURE STORES THAT EVEN HINTS AT RACIAL DISCRIMINATION, PLEASE E-MAIL ME AT UPWARDMOBILITY2003@YAHOO.COM.
WE NEED TO PUT THE SAME TYPE OF HEAT ON THE MANAGEMENT OF AMERICAN TV AND FURNITURE THAT THE OWNERS OF THE DAY CAMP IN PHILADELPHIA DID TO THE SWIM CLUB.
THIS IS THE AGE OF OBAMA AND WE WILL NOT TOLERATE ANY RACISM IN ANY FORM.

If you think that customers are treaded this way and rude, disrespectfully and discrimination. try working there... It's just as bad. You almost have to be blonde hair, blue eyed, white male to get anything there. Latino women being harrassed, male managers having sex with female employees at work, gay and lesbian employees being called "###" and nothing being done.
I was called as an employee by managers a "###in ###" so many times it was accepted. Don't even get me going with the managers changing employees hours in the time clocks to keep them from having over time.
Jake has no idea what is going on in his company, it is being run by uneducated, mindless males who run things on there own agenda. The best way were told to get rid of an employee we don't want, random drug test...

Am online searching for racism and this company and seems it is prolifick.

I was hounded in store. In pain as well due to my spine. We visited so many stores.

We decided on a couch from AFW… But I did not want to make the hour drive due to the pain so we ordered online.

My Husband has an Arab name (Mohamed)… We placed the order with his card as he was here and I was busy. Everything seemed fine. Order went through, we got the normal approve this transaction from our bank app and it was approved with our standard green check mark.

Hours later? An email from Order Review stating they wont be doing business with my Husband online . LOL I was so confused. they offered no explanation and the lady on the phone told me to place the order in my name. Using a card from the same account I did and dude… it processed and went through to shipping pending. I canceled the order. I put in the order again in my Husbands name and in 50 minutes he got an email stating they wont do business with him online. I called again and was told well just do all the orders in my name lol

I am in no way shape or form going to not think they are discriminating regarding his name. We have never done business with them before. And the bank account used was the same account for all the orders. Called our bank and everything was fine, the rep was confused as she said they were processed and because I approved the in app notice they did not flag anything.

Billing matched and everything.

So called again and was told well he can go in person but he will need to show multiple forms of ID in order to order from our store. I asked so even with cash and they said yes…………. That in order to do business with them their order review department decided he needs to be vetted to make purchases.

So why does my Husband need to be vetted and not me? BEcause his name is Mohamed and I do not share his last name or an Arab name.

Disgusting company.

Fortunately I can order the same couch from somewhere else we just have to wait 2 weeks for it. Which I am completely fine with. I will not give money to a company that supports that kind of crap.

My Husband is just as American as I am. He is a citizen and so am I. That should not even be happening.