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I had just had my Ford Explorer given the 70, 000 service check at my local Ford Dealership and I received an excellent report with no problems found. I stopped by America's Service Station in Norcross, GA to get an oil change the next day.
After a 10 minute wait, the Service Manager came out and said that my Explorer was in "terrible shape"! "The rear main engine seal is leaking, and the wheel bearings on the front are bad, and the brakes are shot, and the tires are terrible and the power steering leaks". He went on to say that he could give me a good deal and fix it all for just $1000.00!
I asked him to wait a minute and got the full written report from the Ford dealer out of my glove compartment and showed him that Ford did a complete inspection and said my Explorer was in GREAT SHAPE with no problems or oil leaks or bad tires or anything the previous day!
By now, the Service Manager had two more cronies up there to support him and to fend off my questions.
After looking at the Ford report, the Service Manager actually said: "Well...what does Ford know, anyway?" He then "fired me" and told me never to come back there again.
I left and told him on the way out that I would never be back and that I would be sure to tell at least 1000 people to be wary of "America's Service Station and their rip off tactics".
WOW. What a bunch of slimeball crooks. You should have changed the oil at the Ford place.
I've had nothing but bad experiences at America's Service Station. Their "three year alignment plan" is a crock too- they refused to even re-check my alignment after I suspected that it may have been thrown out due to a small fender bender. The manager tried to tell me it's a "warranty" and that an accident voids that warranty. First of all, they never called it a warranty. Secondly, they never showed a single shred of documentation or anything that states what is covered or what voids the "warranty." Thirdly, my dad looked up this "warranty" and the only things that void it are hitting rocks or potholes or curbs. They were jerks to me and lied to my face. My dad has had nothing but similar problems. Not to mention, they always find something wrong when you come in and try to sell you services you don't need (like changing transmission fluid on an old Volvo 850; turns out it's an almost useless service and the risks of actually messing up more things is greater than the benefit of changing the fluid; charged me about $250 bucks). I refuse to ever set foot in one of their stores ever again.
This is part of a larger scam. Mudlick Mail, also owned by Greg Sands, sells a direct mail advertising program and offers to sell his additional "management tools" to teach owners how to operate their shops just like this. Scripting, the board, up-sell, etc.
Google Greg Sands [redacted]s ", " America's Service Station [redacted]s ", " Automotive Training Institute [redacted]s " (Chubby used to own America's Service Station with Greg Sands, now they are owned by Mr. Sands), "Houston Texas America's Service Station Sting ". Sands is the TGI Friday's man and Tim Ross the Hooters man. This Automotive Training Institute program is the same program being sold by Mudlick Mail. They are targeting middle to high income customers with coupons and then run the scripting and up-sell of their inflated labor and parts. They are brainwashing shop owners with their webinars sold by them and turnaroundtour.com Gary Gunn and Mudlick Mail. It's devastating to an honest shop if they get into these programs. Shop owners, employees and consumers beware. You are the targets of this program.
It was recently brought to my attention that someone has been posting comments anonymously about Mudlick Mail on various consumer websites and blogs, which are defamatory in nature. This person is writing fictitious complaints and has never been a customer of Mudlick Mail or of Greg Sands. This person does not have any knowledge of our business; furthermore these statements/accusations are absent of fact and baseless in their claims.
Mudlick Mail does not encourage any of our clients to participate in the "bait and switch" tactics described in the anonymous comments that were posted. Our program helps shop owners build their business by allowing them to target their potential customers by geographic area, car make, income, etc. We are not aware of any shops that have gone out of business as a result of using our services. Further, we have not received any complaints about our approach to business.
The company is owned by Greg Sands, who owns and operates more than 20 service shops across four states. There are currently no Better Business Bureau complaints pending against any of Mr. Sands' shops or Mudlick Mail.
Mudlick Mail prides itself on open and honest communication with our customers and the public at large. We encourage anyone who has an issue with the way we conduct business to contact us immediately so we may resolve the issue. We can be reached toll free at [protected].
Sincerely,
Greg Sands – CEO Mudlick Mail
Tim Ross – President – Mudlick Mail
Hey mr sands i work for your crummy company. Ive never worked at such a ratty under handed operation before. You better be lucky the economys down or no one would ever work for you. Over worked and under paid and yelled at all the while should be your motto not we fix everything. Oh and the speed of service...please try slower then a snail. Your shops are so completly disorganized and lacking structure that we cant even keep up with the money at the end of the day. Been working in the shop without a tech who has a scanner for three months now. How do you fix everything if you dont have a scanner. You can write back with all your defensive lines. I just wonder how you wake up everyday and dont loathe yourself.
Not surprised to read this - I have had my own bad dealings with America's Service Station/ Service Street. When a company employs a three time felon, felony hit and run, DUI while driving company car, petty thief, possession of controlled substance with intend to distribute, criminal damage in the 2nd degree as their VP of Operations aka Adam Yeager it's almost expected that they operate in this manner! Don't trust Adam Paul Yeager or Greg Sands!
I am not surprised to read your comments - A simple internet search will reveal some stunning and disgusting information. Adam Paul Yeager has a pretty lengthy rap sheet. Felony possession of a controlled substance with intent to distribute, Felony Criminal Damage in the 2nd Degree, Felony Hit & Run, Petty Theft, DUI while driving company vehicle and speeding. And yet he is employed by American Service Station/ Service Street as their Vice President of Operations/ Regional Manager. It really makes you wonder about the company, and CEO Greg Sands - especially after reviewing all of the BBB complaints, scam reports, complaint board reviews and 1 star reviews on yelp.