AOL
Reviews and Complaints

Someone hacked into my email and am unable to get any resolution from the company. The account was created over 15 years ago with a landline that I have since stopped using many years ago. I have made at least 4 calls to aol with no resolution or even care what so ever from their staff. They use a security of the name on the account which obviously was changed but they could care less again and just can't seem to grasp the concept into this issue.

Have had a verizon.net email account for moer than 25 years and went thru the iterations of aol and yahoo and now experiencing their issues with Microsoft outlook. It will not connect and they want to be paid to make it work ($39.00 Per month). Their support is in the Philippines and English is somewhat of an issue. What a way to exist in the US. Can anyone suggest a solution short of doing away with AOL and their email. It works fine with Google gmailify if you know the double secret work around.

Date: 12/30/2021
AOL Customer Support Team Number: 1800.827.6364

Description: Called the AOL Customer Support Team number regarding emails not sending. The representative Ken kept ignoring questions and request. Had to repeat request and statements a three plus times for Ken to understand. Therefore, I asked for a supervisor ( three plus times) but had to wait on hold for 50+mins for a supervisor named Ella/ Eleazar. This supervisor also ignored my questions and could not assist. Eleazar response to my question asking why the 50min hold for a supervisor was "What is your concern". I asked for Eleazar manager name and was told "the information is internal only". Supervisor Eleazar also advised "I respect whatever". AOL is horrible and there's no need to continue to use their service.

Desirable resolution: AOL should send our emails in a timely manner. The Outbox folder is only viewable on the AOL app but not the desktop online version? This make no sense as to why AOL is not sending emails in 2021. The wait time for a supervisor should be less than ten mins. Every response from Ken was "I don't know". How do you not know how many supervisors that work for your department?

My AOL mail account was terminated 12/30/2021 without notice. I called their 800 customer service number which could only escalate the issue. The escalation department called me back and said there was nothing they could do because they could not adequately verify that I am the account holder. Apparently with AOL the is no solution.

Submitted by M L Skidmore
[protected]

AOL changed and locked me out of the account abruptly September 16, 2021. This was not a change on my end - as I had not (in years) attempted to login to my aol account directly, everything is forwarded to gmail. Now, fast forward after they have locked my account - the password I have they are saying is incorrect (it isn't as I write the passwords down) and it will not allow a reset or sending to a backup email. Called AOL support the free version - and was still transferred to the paid version service. They would not reset a password unless I sign up for a $10 subscription plan. How does a company with so much history end up treating customers this way that have had AOL accounts since its inception. How after all of this time is the only way to re-gain access to my account through paying $10 - what the heck, all support and appreciation for this platform ... lost. Horrible customer service, not just the wait time, and complete ineptitude - just horrible business practice. Reset customers password, lock the account so it can't be recovered, then charge to reset password. Just wow.

I was censored without notice. No warning or anything but you manage to charge me each month. Reinstate me.

find attached a copy of a blackmail email from AOL.COM. Do something about this user!

Steven Spencer
11:12 AM (41 minutes ago)
to me

I have been monitoring you for years, you never stop astounding me by your love for intimate delight.
U are a real superman of sexual stimulation)
You don't look like an ugly person who is unable to find a girl, but still you do abhorrent stuff.
I bet, there are a lot of similar men like you, but come on, it is not for me to blame humans for their private life.
I'm confident this is about ur hand and u really love it so much.
When u go about something like this, you have to stick up ur web camera.
So that you understand the magnitude of the problem, I have copied the contacts from ur electronic-mail and I'll send ur video to ur loved ones.
In case you neglect me, within 88 hours ur homemade video will be distributed on the net.
1052 usd, LTC Ld7PqUyrSmwfD3dkySYKVAbXW2osVptcbc is a sensible proposal in this situation, considering ur stalemate. 48 h will be more than sufficient to address my requisitions.

Today at around 0740, I posted a factual statement and questioned the moderator twice on what community guideline that I violated. I was stationed in Washington DC and I can assure the Moderator that the speaker of the house is responsible for the security of the entire Capitol complex.

Also Fox News and Trump, JR are not in the Presidential chain of command.

Jan 6 so called rioters are being denied due process and Discovery of Government Informants in the crowd which be disclosed 45 days before trail which is in the spring of 22.

I come from a security background and never open unsolicited emails. I mark all of them as spam and delete. However, I am being overwhelmed by spam and phishing attempts as well as commercial email from Southeast Asia. Per AOL's instructions, I mark each email as spam and delete it. I also report it to a site called [protected]@aol.com. I have attempted to contact AOL [protected]) only to be asked to pay for tech support.

My screen name is [protected]@aol.com about a month ago my posts on AOL stories are all blocked. WHY? I did not violate AOL guidelines. I would like to know why I was suspended from posting.

Recently every time a post of comment AOl rejects what I am posting. For example The article "Hillary Clinton predicts Trump running again in 2024, calling it a ‘make-or-break point'

My comment was : I would not support Clinton for any government office and this was rejected by AOL

Yesterday there was a article about a soccer player flooring a fan that ran on the field and the game had to be stopped. The REF give her a yellow card.

My comment was :I would take a yellow card for that. Some people must have there 15 mins of fame. It messes up the game waiting for security to clear them off the field

Dear sirs

Having been with AOL since the 90s, all of a sudden, I cannot seem to post a comment that stays on 'AOL Today'. Sometimes it is visible, but it rather appears that nobody else can. I can select the REPLY Box, type a reply and it appears. Later on, it disappears. Also, I do not receive any 'Thumbs up' or 'Thumbs down' Feedback from my posts.

I have requested that you help me fix this issue many times, and so far your response has been totally unsatisfactory. Surely this must be a quick fix?

When I see my name next to a Post...when the actually stay there, I get a Circle and a small green dot in it. Why is this. If you hover over another poster's name, it comes up with how many posts they have made. With me, nothing at all appears. Please will you fix this for me for once and for all.

Thankyou

After 26 years as one of the Original AOL account Holders, and a US small business owner, I am finding I am completely unable to post any type response or reply on any AOL news articles. ONLY allowed to post a thumbs-up or thumbs-down to them.

We have called several times to no avail, after long wait times to get someone, and always told there is nothing wrong with my account. Initially it started with my Main Screename of 26 years and noticed this occurring. The Business name was working fine. Now as of last couple weeks, even the Business Screenname posts are rejected immediately.

Anytime I try to post even a single letter, within say 10 seconds I get a "rejected" warning and my post goes shaded?

What is going on here with AOL? This is NOT right.

They seem to be a contradiction to their monicker "American Online" after all these years, and now becoming like Other online services who seem to be trying to control and censor anyone who is not for a socialist/communist agenda for the United States.

Aol discriminates against low income handicapped seniors who only one phone and it is a land line — [protected]. I do not have a cell phone! [protected]@aol.com
please advise-I am 76 years old! almost blind is why I use all caps

JUST RECEIVED THIS MESSAGE FROM AOL!

In a message dated 11/17/2021 1:54:13 PM Eastern Standard Time, concierge. help@oath.com writes:

Hello,

My name is Greg and I work on the AOL Concierge team, a small internal AOL support team that represents the highest available level of AOL Customer Care. I am reaching out to you regarding a case we received where you state you would like to cancel paid services. I would like to thank you for reaching out and allowing us to review your concern.

After reviewing your request I see the 2 paid services (SafeCentral and System Mechanic) have both been cancelled so you will no longer be billed for those services. When you contact our support, before any adjustments are made to the account, we must verify ownership. To do that, we need to use the information you provided on the account. If you are unable to verify ownership with a smartphone, I recommend using an alternate email address we can send our verification code to.

If you have any other questions please do not hesitate to contact me back.

Regards,
Greg
AOL Concierge Team

This electronic message transmission contains information from AOL that may be confidential or privileged. If you are not the intended recipient, any disclosure, copying distribution, or use of the contents of this information is strictly prohibited. If you have received this electronic transmission in error, please notify sender immediately and delete all copies.

ref:_00D0PDfmX._5004UviEQP:ref

This electronic message transmission contains information from AOL that may be confidential or privileged. If you are not the intended recipient, any disclosure, copying distribution, or use of the contents of this information is strictly prohibited. If you have received this electronic transmission in error, please notify sender immediately and delete all copies.

ref:_00D0PDfmX._5004UviEQP:ref

MY ATTORNEY'S SAYS SENSE WE ARE FILING A FRAUD AND DISCRIMINATION LAWSUIT AGAINST YOU, WILL THAT PROVE AND VERIFY WHO'S ACCOUNT IT IS? I AM 76 AND TOTALLY HANDICAPPED, HAVE NO IMMUNE SYSTEM SO LIKE YOU KIDS I AM NOT ABLE TO DO ALL YOU REQUIRE! REMEMBER THIS IS ALL OVER $7.94 IS THIS WHAT YOU WANT? PLEASE ANSWER YES OR NO! MY ATTORNEY'S ARE HOPPING FOR YES! YOU MITE WANT TO READ THE ADDS FOR THESE TWO ITEMS AND SEE THE REQUIREMENT FOR CANCELLATION, WHICH I HAVE BEEN TRYING TO DO OVER THREE MONTHS!

My comments are being censored. i never used any profanity. I have been with them for 26 years and they still have no problem taking my money each month. I am not a Conservative by the way. No warning or notice from them but I do get ads to buy things from them when i try to get a response. it has been 2 weeks and every comment is rejected. You give no proof, no warning or no temporary suspension. You hide behind your cowardly approach to deleting the ability to comment.

Can not get into [protected]@aol.com account.

Aol's disgusting, they're far worse than a communist regime, I haven't cussed or used offensive language, yet they ban me from commenting on their stories, why? Because they censor truth and conservative views, isn't that a violation of free speech? Boycott aol by not buying from their sponsors and advertisers, it's an ongoing problem for many conservatives, i'll handle the resolution myself thanks

On todays many pages of stories is one about Aaron Rodgers wife.
You click on dozens of pictures but not one of Arron or his wife.. This type of
stuff happens all the time. Does no one proof read their story? This is typical of AOL. Also, on every single story that requires you to click to
the next page, the continue button jumps around and you get an advertisement. Way too many advertisements for what I am paying monthly. This is BS and please stop or I will cancel my account. Thank you, Gary

I have waited on hold for over 2 hours; Then when I finally got to talk to someone they hung up on me after another 2 hours. Horrible company

AOL instantly rejects all of my comments as violating community standards. I have never posted a comment which insults, contains vulgarity, or is anyway threatening. I am a conservative and most of their news is extremely left wing so I provide a conservative perspective in order get others to think and debate. It stated with them preventing me from responding to peoples replies to my posts by hiding them so I would have to look through hundreds of comments to find them and now they just outright reject everything I post. I know they are a private company but they enjoy many [protections from Section 230 and if they are going to be a publisher then those protections should be taken away.