Asia Rooms review: Credit card blocking! 21

I made a booking for a hotel in Hk with Asiarooms 5 days ago for 29 Dec. They cannot confirm it yet won't let me cancel without a fee (obviously they took cc details). i am stuck and cannot book elsewhere or I may have to pay twice. They keep stalling. 5 days and counting. DO NOT USE THEM!

I have learnt several simple lessons through my ordeal with Asiarooms:

1) NEVER DEAL WITH A COMPANY THAT ASKS TO BE PAID BEFORE THEY CAN CONFIRM YOUR RESERVATIONS.
(Just read Tom's and Sue's posts above.)

2) NEVER DEAL WITH A COMPANY THAT DOES NOT REVEAL THEIR ADVERTISED RATES ARE FOR VERY LIMITED ROOMS ONLY.
(I had initially made reservations for Hotel X with AsiaRooms , only to be told that there were no available rooms. When I called to check with Hotel X personally, the hotel reservations immediately offered me their entire range of rooms and at their "hot deal" rates too. )

3) NEVER DEAL WITH A COMPANY THAT HAVE LITTLE RESPECT FOR ITS CUSTOMERS
(When I detected that I had been billed for an executive (expensive) room but issued with a voucher for a superior (cheaper) room, I tried to communicate to them the error by referring to the rates advertised on their website.
3 emails later I received a curt reply with an attachment - a document stating that I had authorised payment and was not entitled to any refunds. Adamant, I called their Bangkok office only to have their operator repeating the same curt reply. When I asked to speak to a manager, I was told "they are all out for lunch". It was only after much verbal arm twisting that she finally divulged a complain channel clientservices@asiarooms.com - which by the way cannot be found anywhere on their official website. While they finally admitted their mistake " We have checked with the person who handled your booking, and found that she made a mistake by amending this booking to Superior room instead of Executive, but inputting executive's rate in the system" , you can forget about a sincere apology as I was still subject to cancellation charges .)

Totally NOT satisfied with asiarooms with their cancellation policy.

I receive a voucher and the cancellation policy on the voucher is different than the cancellation policy on the asiaroom's website. Which is kind of misleading because i thought the cancellation policy on the voucher was their cancellation policy. The voucher's cancellation policy has no penalty fee if cancelled more than 2 days before check-in date.

Short story short, i cancel and subject to cancellation charges...

DO NOT USE ASIAROOMS! I will certainly never use it again.

I booked hotel with asiarooms.com but when process check in at the hotel my travel voucher was reject by receptionist. due to Asia rooms don't have contract rate with the hotel. but Asiarooms buy hotel voucher from third party which is non orthorise from the hotel to feature lower rate. so this is the big issue if everyone book with asiarooms and now many hotel try to stop all booking from asiarooms.com

Booked on the 6th of August for a room at a hotel and Asia rooms booked for the 1st instead so had to pay as a no show. When arrived on the 6th there was no room booked for me. Called to talk about the problem but don't have my original booking that you fill out online. Not willing to solve the problem at all. States my fault! Not helpful at all! You will never get them to admit they made a mistake. Fast to take your money but will not help you out in the least!

Been using Asiarooms for many years now.

Their rates are good for on request bookings and since the Acquasition of TUI Travel of the business they also have instant confirmation.

Instant confirmation rates are not always as good as the on request rates but at least you are sure to have your booking.

Cancellation Policy is different to what is stated on voucher

NEVER BOOK WITH ASIA ROOMS

We also used them and got burned getting our money back. DO NOT USE ASIAROOMS.COM They are not credible and will gladly take your money but "disappear" when you want it back.

I just talked to the owner of a small resort in Indonesia. His resort is listed on Asia Rooms even though he has no idea how it got there. He just had people coming with a booking from Asia Rooms. The resort had not been informed about this booking, and of course Asia Rooms won't pay them either. They also don't respond to email or, if you're lucky, after one week.

do NOT use this company. Fraud / liars / cheats. Steal your money, make false bookings. COMPLETE SCAM

Recently on 31st March 2009 I was book thought Asia rooms for one of the resort the name of the Hotel is All Season Legain Bali and my trips will be on August 09 and funny things is not even 24 hours their straight replier as [ We apologize, but there are no more rooms available under Internet rates for the period you requested at the hotel you tried to book.had been fully booked]
Even, I Personally call up this Hotel in Bali +62361767688l they told me the room still available from date I want to book. Hence, point of business Asia room intension try sale their rooms for Instant booking and of course (Instant confirmation rates are not always as good as the on request rates but at least you are sure to have your booking.)
As what I know Asia rooms Headquarter is located at Thailand and suck of service and even I cal them personally the attitude SUCK & worst and sound seem like not willing to help or serve customer & wondering how come their still said No 1 in Asia ?
My problem solved straight I decided go to search for this website http://www.pyotravel.com/ not even 24 hours they replier my confirmed booking as what I prefer and get the best price compared with the Asia rooms rate. I'm really happy with this website SO FOR THOSE NEXT BOOKING PLEASE NEVER GO TO ASIA ROOM THIS SUCK WEBSITE ! LIAR ! NOT HONEST !

I freaking hate AsiaRooms! It's a freaking stupid company. I tried booking for a 3 night stay in a hotel in Bandung and received and error message stating that there was an error with the online booking and to try again. On my third try my booking went through and was confirmed. WhenI checked my email I had 3 freaking bookings that went through. I called AsiaRooms and had the representative made me wait for 40 mins on hold to tell me that he couldn't do anything about it as it was and advance purchase. After emphasizing that it was a mistake on their end, I was trasferred to their customer service line. After waiting another 15 mins I received the same anwser that they couldn't do anything about it. At this point I started raising my voice and they said that they will try to see what they can do and call me back asap. Asia Rooms should be blacklisted.

Absolutely agree. Total scam of a company. Charged me 3 times on my credit card due to their online system error and they tell me they can't do anything about it. Have you ever witness a day light robbery?

I’m a well travelled man who has journeyed into near every corner of the known world as especialy tropical countries like Malysia, Indonesia and Brazil. There are lots of travel companies which help to find hotels and rooms booking, but I have never been satisfed with their service. When I was travelling to Maldives Asia Rooms Online provided me with an excellent service in finding the best hotels. Their service is beyond words and highly appreciable.

http://www.asiaroomsonline.com/

I am an ardent traveler, who has visited all the nukes and corners of the world. There are loads of travel companies and web portals who claim to provide you with the best hotel accommodations, however I have rarely come across quite a few of them who actually live up to the customer expectations.Last week, while surfing the net, I came across a web portal-asiaroomsonline.com and booked my hotel reservations through them for a 3 nights 2 days visit to Srilanka and henceforward, would be booking all my hotel reservations through them because they actually live up to the customer expectations and their services are superb.

I am an Australian citizen and off late have spent some memorable weekends in Sri Lanka, I think it is a fantastic destination. I rented accommodation at several hotels to name a few, Heritance Ahungalla Hotel, Mount Lavinia Hotel, Cinnamon Lodge Habarana hotel, Blue Oceanic Hotel and Blue Water hotel. The hotels facilities were excellent. I also visited some of the famous historical places and beaches. I would like to thank Asia Rooms Online for organizing my trip right from the scratch and making it a memorable one.

Thank you so much! Asia rooms online. You guys rock!

I came across a web portal-asiaroomsonline.com and booked my hotel reservations through them for a 3 nights 2 days visit to Srilanka and henceforward, would be booking all my hotel reservations through them because they actually live up to the customer expectations and their services are superb.

Asiaroomsonline.com is a specially designed unique web that allows travellers around the world who visit Sri Lanka and Maldives, to book hotels in Sri Lanka and in Maldives.We are proud to be the first and the only web in the world, which is dedicated to Maldives and Sri Lanka, listing most number of resorts with great variances. Travellers are provided the opportunity to explore the best of the destinations with the cheapest of accommodations and great value for money.

Dial Lanka is a new concept of providing supplier information for any product and service by SMS, free of cost to any one who calls.Try it Now Call [protected].

http://www.diallanka.lk

If you want to get information for any product and service by SMS, free of cost Dial [protected]

I have used various websites to book hotel rooms and would suggest that you do not book on AsiaRooms unless your happy to book a hotel room on terms that are not clear.
Their cancellation policy can change from the first stage of the booking process to the next stage which means you cannot be sure if the booking can be cancelled or not. It also means that you do not know if they will charge your credit card straight away or when you get to the hotel.
You also have to click on cancellation policy to even be able to see it and this must be a deliberate tactic from the company so that the person booking is not aware that they could be charged upfront and not recieve a refund if they cancel.

They keep sending me their spam garbage. I have never used them and I am not going anywhere.
Even if I was traveling, I would never EVER use them because their spammer tactics are illegal. Imagine how immoral their business practices are when dealing with actual money and people's lives, when they even can't abide by the law in sending out a simple email.
Shady, dishonest and unscrupulous. Doing any business with them would be a mistake you would always regret.