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CB Computer Hardware ASUS Notebook L510MA
ASUS

ASUS review: Notebook L510MA

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I originally purchased an Asus notebook from Walmart in September 2023. First day I turned it on and tried to connect, a message appeared on top of the page, saying it's could not connect, try again. I was literally 2 feet away from my modem. I had problems from day one, talked to Technical Support many times. Finally I sent the notebook back, according to the tech, it would be worked on and sent back, mind you, it was a "new notebook." I believed the tech, I sent it out, received it back, same problem 2 or 3 more times. The product was in the repair shop more than I had it in my possession. Spoke to a Supervisor, she asked me what I wanted to do, I replied, "I would like new notebook, in which she replied, I'm sorry I can't give you a new notebook only a certified one". A certified notebook was sent, all this from September of last year to now, I have the used certified one, having problems again. Called Technical support to tell them, some of the key letters were sticking, and the volume went up and down on its own. Sent it out last week on Monday, February 26, 2024. Received it back today, March 4, 2024...same issue. I'm so sick and tired of this product. I don't want to deal with this any longer, I want a refund of a new notebook. I did file a complaint with the AG of Illinois on this matter. I have heart disease, and all this frustration, being pissed off with the product, I did tell the Supervisor I was going to get in touch with a lawyer to ask about my rights on this matter. Refund or a new notebook, no more certified or refurbished notebooks. Your technicians weren't trained well, or they need retraining again, putting it mildly.

Desired outcome: New notebook or full refund on my purchase.

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