Harvey Norman reviews and complaints 1
View all 556 complaintsHarvey Norman - store manager
I was on one of the harshest chemotherapy treatment for aggressive type of breast cancer, after having a double mastectomy, my husband and I were in dubbo and decided to look at kitchen appliances at harvey norman dubbo, as we were having a house built. We also had our standard poodle with us as he helped me emotionally. It was hot so my husband and dog stayed in the car. I decided to ask if they could come in, the young man in the furniture section said I can't see why not but if he pees on anything you have to buy it. I happily agreed as I knew he wouldn't.
When we came in with my husband and dog, the young man met us and said; you can't bring the dog in, I was disappointed and asked why. He said I don't know, do you want me to get the manager? I said yes please, as I wanted to know why as there is a no food at harvey norman. He went and got the manager, who had a very arrogant and nasty attitude. He said you cant bring that dog in, there said ok, but why, he said, because I said so, that's why.
No civil conversation, and no civil attitude, just aggressive with attitude. I still don't know why dogs aren't allowed and he was my support.
I didn't expect to be treated any different whilst go through my cancer treatment but I didn't expect plain nasty. I was affected by loosing my breasts, my hair my eyebrows, my self esteem, it was obvious I was on some sort of treatment, this store managers attitude and treatment towards us shocked and affected me at the time, and unfortunately still does, to the point where i'm missing out on special and products from harvey norman as I will not enter any harvey norman shops. I appreciate it's been 4.5 years, and has taken along time to complain, but as it still affects me and hn, I felt the need to complain. I doubt with the store managers attitude that he would still be there
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