Menu
For Business Write a review File a complaint
Automotive Scientific Inc

Automotive Scientific Inc review: Throttle body repair

T
Author of the review
12:53 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

emailed them Feb 9th about issue with throttle body for a 2001 Jaguar XJR -they had fixed once before. We then talked on phone -they told us to send it to them. Which we did the same day. We sent them the throttle body and a $35 money order so they return it to us.Called them as soon as we left post office

Tracking shows they received the package Feb13,2023.

I have received NO communication from them since they received part.

I have emailed them via their website -www.autoiecu.com (no response)

I have tried to call over a dozen tiems -cant get through on any of the numbers for them even the main number -[protected]

They were told this part being fixed was very urgent as he is very sick and this is our only vechicle

after 3 weeks no response we ended up getting ahold a company -Engel Imports (in Michigan) and paying 1532.24 for a new part and they sent it to us in 3 days so we could have a car running again

I feel like Automotive Scientific should pay for the new part and send us the old part back (plus the $35) as they failed to fix the part in a timely mannr and NO communcation what so ever on their part in over a month. That specific part is a limited available part so thats why we had to order a new one

If you have questions you may call me -Tamra Eason (the email documents didnt upload for some reason)

Desired outcome: pay for the new part return old part return the $35 we sent to cover shipping

View 0 more photos
0 comments
Add a comment