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CB Skincare BellaVei products not deliver
BellaVei

BellaVei review: products not deliver 52

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Author of the review
10:14 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I oredered the products (cream) on 10 May 2014. Till todate no products send to me. I already emailed to them 5-6 times but only auto reply (received of my email). on my 1st email, they requested me to check my Post Centre if the items was left there. But nothing for me at the Singapore Post.
I hope something can be done and need your help. Thank you in advance.

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Mel V.
AE
Jul 23, 2014 3:05 am EDT

I am facing the issue, I ordered last 22 May but until now I did not receive the products. I tried to communicate with you through email but I receive the same auto reply. I checked with our Local Post office and they require a tracking number.

I sent a request of refund if it can not be delivered but still I am receiving the auto reply.

Please advice.

Thank you.

Mel V
Dubai, UAE

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E Gilbertson
ZA
Oct 12, 2015 2:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have ordered Bellavei (from SA)
It now is getting close to 2 months - no delivery
By emailing and complaining - response computerised
The tracking number and date remained the same for 5 weeks?
Bellavei continued saying "it's on its way"
Bellavei stated that once the product leaves their country - they don't take responsibility
So, do I get my money back - do I wait - as I am getting rather tired of looking for my order
May I add - the day I ordered Bellavei - the money was given instantly - real money - not paper money - or fraudulent
Kind regard - E Gilbertson

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Rita Singh
US
Nov 27, 2015 3:04 am EST

I had the same bad experience. My order is not arrived and they took my money out of my account, . It is almost two months now. I hope they are not a scam and I will get my order or get refund.
Regards
Rita

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Vj71
US
Sep 29, 2018 5:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Rita Singh

I had faced the same . Normally the product is received within four weeks. However this time it was two months. In such a case you have to log into their parent site bellavei.com and there is a chat option. Give your details of payment date and they will track it online. My product was stuck in customers. After the chat, I received a call from customs informing about additional duty to be paid. After my confirmation the product was delivered by post.
Contact them through chat

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no name display
ZA
Feb 11, 2016 3:09 am EST

i have the same problem as all these customers who order Bella Vei products ----- never received!
i order the product last year December 2015 as i gift for my wife just to find out weeks later that i have been scammed!
just another way of reminder, not to order any products from overseas and via the internet, only order what is in your country!

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Elena Bakoun
US
Feb 17, 2016 11:38 pm EST

Same story and even more. Ordered $60 product, was charged $200! They somehow charged my card three times adding two more products I did not order! Ordered on January 11. Nothing arrived as of today, February 18. No reply at all.

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Lizette Alvarez
US
Apr 13, 2016 11:58 am EDT

Same scam here!
They say the product is in the postal office but I can't just go without a tracking number..
I fulfilled the payment but this FRAUDULENT COMPANY does not fulfill its part!
And they don't even make the refund!
Something must be done so no one else fall into this scam!

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Sumé
ZA
Apr 27, 2016 3:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered and paid in Jan 2016 and have not received my products. They said that they will partly refund me but I have not received the money. It seems impossible to get hold of someone as the emails are auto reply.This is a very serious matter now and I need to know if this is going to be sorted out because I need to take further steps ASAP.

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Fhey
JP
May 07, 2016 6:04 pm EDT

Im here living in Japan I order last April 18 2016 and they send me a confirmation email that they already ship the item on April 19... I know it will took long days because since it is free shipping they use the cheap shipping process.. I waited Yesterday I received the item..may 7 2016.. The items is made in USA ...

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Cecellia
ZA
Apr 05, 2017 2:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Fhey

At least you received your order...

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CindyNDC
PH
May 14, 2016 7:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Same story here. Ordered early April and received order confirmation on April 8. It's been 6 weeks and i have not received order. I just sent them mail. Hope it's not a scam because the product looks good.

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Somkiat Kraikriangsri
US
May 19, 2016 10:05 pm EDT

I got the bad experience when it said 69 USD for each product. i choose one of them but it comes three of them with 3 times charge. Additionally, the charge membership fee to me at 9.95 USD per month which I am not aware at all.

Please be careful.

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Joshna Daya
US
May 22, 2016 11:29 pm EDT

I have ordered my products and it's been over 2 months. No products no tracking system. How do we deal with finding the products.

Joshna South Africa

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IrmaNL
NL
May 23, 2016 1:06 am EDT

Same here. I ordered the products to Netherlands in the begin of 2016 and since now I only received emails reminding me of patience. The reasons explained are changing. First they claimed its on the way and provided me with a tracking number which did not fit the details of the curier, then checked my postal adres, then wrote they would send it again, then asked for patience. I found their ad in facebook.

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AlmaAbayaDy
US
Jun 07, 2016 2:45 pm EDT

I have ordered before... And been using it for a while... Then recently i asked my brother who lives inUSA to get me some.. And found out they dont do transactions for USA... Its a scam... Why would they say its made for and shipped from USA yet they dont deliver or make transactions for that country?

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Louella Marijoy Carbonquillo-Cueno
US
Jun 08, 2016 4:34 am EDT

I also made an order last february 2016 and up until now I dont have my orders.:-( they keep on telling me back and forth that they cant track my package once shipped. We should file complaint against them.they are doung bad business and we are paying a big amount.the products are not cheap.

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rachelteelh
MY
Jun 29, 2016 2:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have ordered on 16 june 2016 and I received it by 28 june 2016. Unfortunately I heard people said it is a scam. Their products are not as good as what they advertised. Might afraid side effect after using it. Anyone has any problems after using it? Please advise. Tqvm.

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SteveSA61
ZA
Jun 30, 2016 11:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Same here. We are in South Africa. They tell you on their site that it is one price then take a few thousand then never deliver. Goods ordered on 19 May 2016 and not arrived. They tell you to go to the post office but don't provide any details and refuse to assist you. They are very rude and for sure this is a scam

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rachelteelh
MY
Jun 30, 2016 5:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yes..I also face the same problems as u do. They should written clearly it is for per bottle so people will be more cleared. After I settled the payment then only I noticed my credit card charged me about 5x the amount of the goods. Feel cheated by them. Even I received those skincare but dare not try to use it yet. Should I throw away?

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Maia L. Monet
US
Jul 06, 2016 10:21 am EDT

I ordered the products (cream) last June 7, 2016 of one bottle each worth Ph 1, 755 and Ph 1, 699 respectively with a total of Ph 3, 454 but to my bill account it reach to Ph 7, 514.53. Till to date no products send to me.

I hope you can do something for an immediate action.

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Ferdaous
US
Jul 23, 2016 12:01 pm EDT

I am Ferdaous from UAE, opposite to the people who complained about order delivery, i ordered Bella Vei and received my order. However my comment here is totally different, I want to say that this product is a real failure, I tried it for 15 days successively and i haven't seen any difference that i just got fed up and stopped using it, as there was nothing of the miraculous effects that we've heard or read about this product. From my own experience of this product I want to honestly advise people to please don't lose your money on this useless product please,

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Alamanda
ID
Jul 26, 2016 12:44 am EDT

I am living in Jakarta - Indonesia. I order early of Jun 2016 and I had the same bad experience. My order is not arrived until now. I hope they are not a scam and I will get my order or get refund.

Regards
Tiara

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Shaira May
US
Jul 30, 2016 7:08 pm EDT

i live in japan. in the website it says 3, 999 yen for the trial pack then they charge me 18, 000 yen. when i tried to return the product they offered me 50%o off the price. and i agreed. here comes the billing statement of my card and voila no 50% off still 18, 000 yen!

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YashS
ZA
Aug 15, 2016 4:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have ordered Bellavei (from South Africa). It now is getting close to 2 months - no delivery. I have sent email upon email and get a response from Bellavei that once the product leaves their country - they don't take responsibility, and that I need to check at the post-office. Which one? do they believe that South Africa is so backward that we only have 1 postoffice to find everything. When I ordered the package for my mum, the day I ordered Bellavei - the money was paid instantly to them - real money - not paper money - or fraudulent. If I had known of this site, and seen the problems experienced by others - I would not have ordered. I have NEVER had this experience of not getting my product from other companies from overseas - so clearly Bellavei is lying and I can't believe that a company of its supposed reputation does not track its parcels but works with local post, and not couriers. I just want a refund of my money and urge every one even thinking of Bellavei to NEVER NEVER buy from them. It is a SCAM

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Anade
ZA
Sep 30, 2016 4:02 am EDT

Hi I am from South Africa! I placed a order for R550 and triple the amount was deducted with the excuse that its a deal of more bottles?
It has been 8 months and after phoning numerous times I still have not received my order!
how can we hold them accountable or have we been scammed?

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steenbokkie
US
Oct 12, 2016 6:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered my product 2 months ago and can resonate with each and every one of theses complaints as it appears to be the modus operandi of bellavei to simply respond with an automated response that the product is on its way. Is there any way in which anyone can advise how to best deal with them considering the fact that hundreds if not thousands of people are scammed on a daily basis.
Then the next question is whether these products are safe to use as it most certainly has no credible certifications. This MUST be stopped!

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abdelfattah
AE
Oct 25, 2016 4:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I also experience the same bad situation. It has been more that two months now and I was charged three times of the stated amount, albeit no products received yet.

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Madira Sekokope
US
Oct 25, 2016 5:53 am EDT

I live in South Africa and ordered Bellavei products at the beginning of August. I have twice tried to communicate with Bellavei Support Team through e-mails about my order and delivery but nothing to this date has materialised. I wish these could be caught and my money be refunded.
My name is Madira Sekokope.

Regards.

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Jpaps
US
Nov 24, 2016 10:25 pm EST

I ordered the product online at $149 and immediately R2065 was debited from my card. They sent the tracking number but it stops when it arrives in SA. One month since it landed in SA - nothing received. Have enquired at Post Office - nothing.

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Otto Helmut Bungelmann
US
Jan 31, 2017 9:15 pm EST

Same story, from Argentina. My mother paid US$ 30, was charged $ 184 and didn't receive the products, just an email that says that from one point of the shipping on they don't take any more resonsibility for the product.

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Cecellia
ZA
Apr 05, 2017 2:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I also ordered and just keep receiving emails to say that i must check my post office - even though i didn't give a post office address - I gave my work address for delivery! i have waited almost 3 months now. Is there no way we can do something about this? is it a scam?

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premn
IN
Jun 15, 2017 1:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have ordered from them last week, in my case there were two transation happen when i tried doing it for the first time .When I wrote back to them immediatly, they have replied back saying "we have already processed and shipped the product" and now they are not ready to refund for one transactions which has taken place by mistake
Not sure if i would get the product :(

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Ashok Barapanda
US
Jun 15, 2017 2:30 am EDT

YEAH I TOO ORDERED THIS PRODUCT ON MAY 9TH. PRODUCT HAS NOT ARRIVED. NO RESPONSE. CUSTOMER SUPPORT MAIL IS NOT WORKING. CHAT SERVER IS NOT WORKING. PHONE IS NOT ANSWERED. FRAUD COMPLANY. DON'T BUY.

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Imran Siddiqui
US
Jul 23, 2017 3:42 am EDT

Could you please give me their email id and contact number on adv.iamns@gmail.com

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Imran Siddiqui
US
Jul 23, 2017 3:37 am EDT

I have placed the order for follicle rx on 11/07/2017 from India and i have following complaints
[1] I have not received the product yet.
[2] Not received the payment receipt despite of giving email id and contact number means no communication from their side at all.
[3] They fraudulently deduct the amount without informing you about the price and quantity which is deliberately kept hidden and you came to know about it only when your amount get deducted. I ordered 1 and they charged for 5.
[4] I dont know their mail ID if anybody can help then send it to my email id Adv.iamns@gmail.com
[5] Because of their suspicious conduct i have to block my card and ask for new to my bank which incurred extra cost.
[6] I have no idea whether i will get product of not.
Anybody please help me to get the product or refund ?

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Kenneth naidoo
ZA
Aug 04, 2017 5:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have also been scammed by bellavei for R2300 - it's more than 10 weeks -now they have. Blocked me from contacting them

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Mohan828
AE
Aug 31, 2017 12:31 am EDT

Hi all! I have the same experience...i ordered before 2 months back ( I live in Abu dhabi, UAE)and still not delivered despite their claim of max. 21+7 days, more over the order was for around $50 they deducted twice for other item which i din't order, it totalled DHS 689...I was shocked...this is cheat...this should be banned for showing their adds on media so that others can be saved from loosing hard earned money to such disgraced cheater.

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Amaan Panday
ZA
Sep 07, 2017 6:00 pm EDT

Sorry to say, same experience here(South Africa). Auto mated replies. Waiting for 2 months now, numerous emails and visits to the postal services offices, sadly still no luck.

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Gousa
ZA
Sep 18, 2017 12:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I’ve ordered my FollicleRX on the 17th August 2017. And made my Payment of R804.00.
According to my tracking number, my order has arrived at the destination country on 2nd September 2017.
Today is the 18th September 2017 (16 days later), and I haven’t received anything yet.
Normally delivery in South Africa is within 48 hours.
They tell me its “Due to high demand for our product you may experience shipping delays”.
I know this is a system generated message. My order already arrived at the destination country on the 2nd September 2017, so there can’t be any shipping problems anymore.
And they won't or cant tell me where I can trace my order!
This is a order for more than R800.00, so I realy would like a decent
answer from your side right now ….
Thanks,
A Gous

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Amaan Panday
ZA
Sep 24, 2017 5:56 am EDT
Replying to comment of Gousa

Sorry to hear about your bad experience as well. I have been waiting for almost 3 months now. They have apparently sent the parcel again and should be en route. I unfortunately am down R2400. I will keep you posted if it ever arrives.

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Gousa
ZA
Sep 25, 2017 7:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Thank you ! But now that I've read all the complaints against this company, I rather want to tell you "I think we shouldn't hold our breathes". But please keep me updated . . . I'll appreciate it very much . . . .

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Jepoi
US
Oct 28, 2017 10:47 am EDT

I have a bad experience with Bellavei about their product FollicleRX. Its been 3 month since my order last July 2017 an up until now I am hoping that they will directly ship the product as per agreed in the email convo and automated reply. Now I noticed some of the comments above about this fraud and scam owner of the site. I would like to tell everyone that I was once SCAMMED by FOLLICLERX. Beware next time #FOLLICLERX #Scam

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Margie van Rooyen
ZA
Apr 13, 2018 4:10 am EDT

I also ordered FolicleRx in August 2017 and to date have not received the package worth R1 380. The only answer I receive is they have no tracking the parcell once in South Africa, which is rediculous. Today is 13 April 2018 - no refund received either.

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Montenegro Chris
CO
Aug 15, 2018 3:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I purchased $344 in bellavei products and they never arrived, it's been already two months and when tried to reach customer service they only sent automatic response and after that never communicated with me. I only think this company is a serious scam, please beware and never do business with those people !

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Saovapa Pimput
US
Aug 15, 2018 5:59 pm EDT

This [censored]ing [censored] scammer never ship product to me.

And keep charging me for monthly membership.

I emailed them for tracking number. Never give me number. There's no reciept.

Be careful of this scam.

I will give more detail in next comment.

  1. BellaVei Contacts

  2. BellaVei phone numbers
    1800 816 764
    1800 816 764
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    20%
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    USA & International
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    +64 98 010 268
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    +33 975 185 253
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    France
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    +49 305 683 700 570
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    Germany
    +39 199 243 119
    +39 199 243 119
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    100%
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    Italy
    +852 30 085 769
    +852 30 085 769
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    Hong Kong
    +91 227 127 9016
    +91 227 127 9016
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    100%
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    India
    +81 368 908 683
    +81 368 908 683
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    +886 277 032 440
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    +54 115 235 7148
    +54 115 235 7148
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    Argentina
    +57 13 816 857
    +57 13 816 857
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    100%
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    +52 664 231 7944
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    100%
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    Mexico & Latin America
    More phone numbers
  3. BellaVei emails
  4. BellaVei address
    P.O. Box 13592, Linlithgow, Scotland, Lothian, EH499AZ, United Kingdom
  5. BellaVei social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2024
BellaVei Category
BellaVei is ranked 104 among 117 companies in the Skincare category