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@BEWAREOFGETBEST NO STARS
In April 2019, I went to GOOGLE search for FREE ESTIMATE FOR A PLUMBING JOB. BEST HOME SERVICE (Best) came up first for free estimate category. I called and made an appointment for April 22, 2019. The Best Tech arrived I showed him the plumbing Job. He told me what the cost would be. In the estimate he gave me there was a Diagnostic Fee $108. I ask him about the Diagnostic Fee. He told me that was for Estimating the job. I told him this was suppose to be a free estimate based on my Google search. The tech said I would have to pay the Diagnostic fee regardless, even if Best did not do the job. I advised him I was not told about a Diagnostic Fee at the time I made the appointment. In fact I told the Best person I made the appointment with that I was calling regarding a free estimate on the Google search. In addition he (tech) did not advise me about the Diagnostic Fee when he arrived. I told the tech this was a BAIT and SWITCH scam by Best. The Diagnostic Fee is just a way for Best to circumvent the free estimate on Google. There are many other issues between Best and myself those are for another time. I have filed a complaint with Google's Compliance Department about the Best Bait and Switch scam. In addition I am sure others have been scammed by Best when they Google search for a free estimate. I decided to find out myself about others scammed by Best Bait and Switch Diagnostic Fee. I searched Public Records in a 7 county area around Best offices for Permits to Perform Work for Plumbing, Air Condition and Electrical. I had Post Cards printed to mail to the addresses on the Permits asking the question, has anyone else requested from Google search a free estimate and Best was listed and they had to pay Best a Diagnostic Fee? I also listed Google's Compliance information in order for those that had the same experience as me with Best could file a complaint. If enough of those that were charged a Diagnostic Fee complain to Google, Best will be removed from Googles search Free Estimate category.
I have used this company under a different name 'Interith Home Solutions' both companies are useless took 11 months to get final inspection done told me the building dept was hold up called building dept was told different. Building dept sent 2 letters advising integrity of the no final inspection needed to be done. Finally building dept had to file undone inspection and start filing charges on the. They still owe me $1200.00 on a 10 yr parts and labor service contract that I wanted canx and refund. They said it's built into price of AC but when got service plan it states $1200.00. Once they get your money they forget about you.