Bicester Village review: Armani customer service

ARMANI Bicester Village - Cust Service BEWARE

I shop often at Bicester and I rarely complain but yesterday's issue really annoyed me to the roof.

Bought a few items at Armani at around 5ish PM and requested for 2 extra small bags as some of the items were for gifts - They tell me they have a shortage of bags and so off I went. I got out of the shop and mind you it was raining. Not only were they in shortage, the items fell off the bag as the bottom bit opened and all these items fell on a wet, muddy floor. Clearly, I was not happy already and the lady refunded me and said nothing else.

Here's me the next day checking my account and lo and behold - NO REFUND. I call them around 920 am - A staff who didn't sound like she was bothered told me it takes 6-7 days refund. I was not born yesterday and I know refunds can be made 1-2 days after. What made it worse is the lady who did the refund made no mentions of this which I have raised to the staff who I spoke to in the morning. She sounded insincere and not sure about her job. Bicester Village you need to check the reputations about the workers as the experience of shopping atleast should not be like I've bought something from SHEIN! Appalling!