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This is to inform you that the customers are getting cheated so badly with Big Bazar. Today I had a very bad experience with biz bazaar, Old Madrass Board Bangalore, which has never happened in my life. I should say my bad luck I felt like buying a refrigerator from Big bazaar at 11 am today [protected]).
I wanted it to be delivered before 3 pm at my house. Else I wanted it to be delivered next day since there was some emergency at 3 pm. They did not turn up. I called the person who is in charge when i was selecting the refrigerator (Mr Kamal), according to him the vehicle had started at 1 pm it will reach in another 10 min. this went on till 7 pm in the evening. Then I had to talk to the Asst Manager in charge of this section (Mr. Santhosh). Both of them did not know where the refrigerator is. They didn’t have information regarding this. But they kept on telling it will reach in 10 minutes and stared giving all the wrong numbers and numbers which never work to find out where the refrigerator is. At the end it was delivered at around 7.30 pm and when we opened the pack it was a wrong refrigerator (Cheaper one) .
What does all these means? Is this the way Big Bazaar service customers. Or Is this the way Big Bazar finds to cheat/fool the customers?
I have never ever had such bad experience from any of the malls or shops.
Big Bazar is simply making fool of public, they make mistakes in billng (double) if we didn't chek on spot then we have go 2 mall.so it good 2 chakeout the billson spot, often in hurry we don't properly.
I had a terrible experience with Big Bazaar (BB) Old Madras Road, Bangalore. I would suggest that no one ever purchase any furniture’s from BB.
I ordered and made payment for Marvel Sofa set (3+1+1), matching Diwan and centre table on 31-Dec-2010. BB promised to deliver it within 48 hours. We got the mismatched Sofa set on 01-Jan-2010, along with Diwan and Centre table. We immediately notified their mistake. Thanks to their crap approval system, we ordered the Sofa set again on 03-Jan-2010 on a payment of Rs. 5000 extra. (Quoting the price of the correct Sofa set is Rs. 5000 more than the delivered sofa set.) BB guys promised that they would take away the wrong Sofa set on 04-Jan-2010 and deliver us the correct Sofa set on 05-Jan-2010 or latest by 06-Jan-2010. Neither they called to inform the status nor did they took the wrong sofa set or delivered the correct sofa set till 06-Jan-2010. Upon making at least 20 calls to BB guys and 2 extra trips to BB, they delivered us demo piece on 07-Jan-2010. We didn’t accept the demo piece and sent it back to them.
Initially we dealt with Ms. Lakshmi (Asst Manager), who does not know how to deal with or rather speak to customers. She shouts at us and does not listen to our concerns, forget about addressing them. We took our issue to her higher up, so called customer-relation office or something, Mr Arun. After the usual “I will look into this matter. Sorry for the delay and furniture would be sent today by 9:30pm” the typical crap. They called to say it wouldnot be possible to deliver until the next day. Missing the deadline, he is now forcing us to accept the demo piece.
When we had placed the order on 31-Dec-2010 or again on 03-Jan-2011, they should have informed us that we shall not be getting a box piece. On demanding a box piece, suddenly Mr. Arun decides to give a refund, which will take another 6 days for processing, Instead of apologizing and sending us the sofa set.
Our time, energy, money and petrol (3 extra trips to BB) are all spent and not to forget the harassment by Ms. Lakshmi and false promises by Mr. Arun. We don’t know when will we get out sofa or money back!