Brennan Rosser Real Estate review: Crap service, rude and unprofesional 13

I'm not the only person who has experienced this awful service - having done some research it appears that this is her style and I wonder how she has survived in such a competitive market with many good agents out there

I disagree. Susan Rosser manages two of my rental properties and I've found her to be nothing but wonderful. She's very efficient, works hard and knows her stuff. Maybe the problem is she doesn't take any bull from time-wasters... but I'd see that to be a good thing in a real estate agent, not something bad.

They attempted to charge me $100 to come off a lease because I couldn't come in during working hours. After a call to a Gov agency I was told all I needed was a written letter signed by all members on the lease and to send it to them. Did so and this apparent fee all of a sudden disappeared and was told it had been taken care of.

Six months later I got a call about my tenancy and the lease coming up. When I said I no longer lived there they seemed confused and asked me if it was then just 'X' and 'Y' living there. I explained that both X and myself had moved out and it was only Y that kept the lease. They still seemed confused.

Found communicating with them very frustrating during my time renting. Am very glad to have kept all correspondences with them after finding out they didn't follow through with removing me from the lease (or have incorrect details on file).

Susan Rosser here.
The first post was written by a student who is the boyfriend of the young woman whose one bedroom flat I sold. He insisted that I spend an extra $499 on more internet advertising and when I told him that I had to check expenditure with the actual owner he was enraged. I told him that I had a written agreement with his girlfriend and that she would have to authorise the extra expenditure. When I checked with her she declined to spend the money. He also insisted that I say that the property had a carport. The property did not have a carport. It had a carpark space in front of it and was in a huge group. I did not want to say that it had a carport when it only had a carpark because it would be misleading to potential purchasers and would also expose the owner and us to risk of litigation if they settled on the flat and then went looking around the grounds for a carport only to find that there was no carport allocated to this flat. There was no mistake made in the advert. The owner’s boyfriend insisted that he look at the advert from the initial layout stage and so was given a copy of the first proof. This proof is used to set the size and layout and is not proofed for content. Our second proof is checked for content and phone numbers etc. Any subsequent proofs are as a correction and that allows us to produce a correct advert. As the owner’s boyfriend was involved from the initial layout due to his controlling demands he did indeed see a very rough proof. Contrary to what he has written the one and only advert was correct.
These people were a nightmare to deal with. I sold the flat for a good price which had the owner so excited she came out of the boyfriends flat to sign the papers in the street. They have complained about the cost of the one and only ad to The Office of Consumer and Business Affairs and the Real Estate Institute of South Australia. They have been told that the charge was well below that authorised in the Agency Agreement and that we have no case to answer.
The most insulting part of this post is that they state that I am cheap! I charge fair fees for a job well done and would certainly not consider myself to be cheap. I have been in real estate since the late eighties and find it to be a great shame that I am now subjected to comments like these from an immature student who has not as yet had to make his way in the world.
Shame on you both!

Susan Rosser here again – On the second post - Thankyou to the positive respondent - Mharianne.

To utterly dissatisfied...perhaps you would like to back your unfounded comments up with your name. It is impossible for me to make further comment when you think so little of your own opinion that you do not identify who you are.

 

Finally the post from Zusak is difficult also to answer because the person has also neglected to identify themself. On a very basic level let me say that you may not merely resign from a lease. When you sign a lease you remain joint and severally liable for the rent and the property until the lease ends or you make an authorised change. A lease or Residential Tenancy Agreement is a binding contract between a tenant and a landlord who is represented in some cases by an agent. If you were intending to leave the property and you had someone who wanted to take your place you would need to send them into the office to apply to take over your part in the lease. We would reference check the new person and then check with the owner that they are happy for you to come off of the lease and for the new person to go on. The owner has the right to say that they do not want to release you from the lease. They have less rights with regard to the new person moving in. You may find that in your case the new person’s contact details are in the system but you are actually still on the lease. We charge $50 per person to make changes because there is a lot of work involved. These changes are in the form of an addendum to the lease, changing the bond from the old names into the new names, and changing the details in our Trust Management System. If you have not followed the procedure above you are still on the lease and still liable for rent payments and the property. If the sitting tenants default you will be included on rent recovery action. The fee that we charge has been checked with The Office of Consumer and Business Affairs and is deemed to be appropriate for the work involved.

Brennan Rosser is a difficult company to deal with in our experience. Their book keeping is awful and as a result almost cost us a lot of money when they would not admit it was owed to us. It was only when we really took them to task that they admitted the problem. Again the rental calculations are wrong this month. The rent review adjustments were not done on time.

All in all when you weigh up the attitude of the company and the efficiency of their service. The experience is most disappointing.

I am sure the landlords are not aware of these problems. We make sure we contact the landlord each time so they are aware. Check everything they do because accuracy is not their strong point.

I to have had the unfortunate experience of trying to get my house sold with Brennan Rosser. While I won't go into too much details because I had the impression from the office staff there I spoke to about threatened litigation if I posted unflattering reviews or complaints, suffice to say I found the sales staff most unhelpful and unprofessional. Maybe their property management business side is better since people seem to say ok things about them, but I won't be trying to use them to sell anything again!

I rented through Brennan Rosser. I lived there for around 5 months with a partner. Up until this point I had a perfect rental history, both at this property and previous ones. My relationship ended and my ex moved out, then I had someone else move in and put on the lease. From there everything went pear shaped. A few weeks after she moved in, she suddenly had a cat which she insisted she told me about. She had not. Said cat soiled the carpets pretty much beyond repair. On top of this, she was constantly late with rent and utilities. We got evicted. Here comes my complaint. I explained to Susan that I was doing my best to recover costs from this person and to have her fix the damages, but she seemed to have disappeared. I was told "I can see you have a good history before she came along so this was not you. However since she can't be tracked down, you are going to have to take the blame."

I understand that I am in part responsible for this as I was the one who accepted her moving in and I didn't take steps to remove her from the lease until we got evicted, but I feel placing 100% of the blame on me was completely unfair. I am about to apply for places again and the fact that this could hamper me is causing me great stress and anxiety.

I am a tenant of Brennan Rosser, and Philippa Brennan is my Property Manager. I had a huge list of maintenance when I first moved into the property, because the apartment was practically unlivable. On top of that it had not been cleaned at all; the carpets were filthy, the flyscreens were THICK in dust and the whole place has a really bad smell. I was advised to do the cleaning myself, and to record it on the ingoing inspection, which I have done except for the bathroom flyscreen as it was particularly disgusting and hard to get to for cleaning. Philippa was very rude on the phone and wouldn't really even let me speak, she refused to have the flyscreen replaced or cleaned for me dispite the fact I have taken care of ALL the other cleaning issues. As for the maintenance, small items have been crossed off the list, but very slowly. I have been in the property for almost 4 weeks, and had issues reported 3 weeks ago. I am currently living without a functioning heater or dryer and Philippa sounded like she couldn't care less. Would certainly not recommend any landlords employ their services for Property Management.

Phillippa is such a rude person. I am glad we didn't end up renting the place she was looking after. She doesn't care, doesn't listen and she yells! I don't care about the explanations you or colleague made above for lines and lines, you don't have any excuse to be rude and uncivilised! If you can't do your job properly just don't do it. Stop harassing people, and patronising them.

Sam-oz nailed it one

I never in all my time have I come across someone so disgusting, rude, inapt and useless. Lucky thing she has her own company (god knows how) because she is so unemployable.
I glad it’s now law that all tenancy agreements have the owners contact details thus providing disgruntled tenants to go straight to the source

I also have been unfortunate enough to deal with Susan Rosser and her unprofessional conduct .We were 2 days away from a settlement for sale of my business when she decided to send letters out on behalf of our greedy landlords to increase the rent by 60% suffice to say we lost our sale and our faith in her ... We have continued to provide our own maintenance for this run down building and tried hard to provide a service to the Blackwood area but now it is unaffordable. Blackwood Toyworld

Susan Rosser is the least professional, most lazy "woman" I have ever met. Just have a look at what a big, disgusting glutton she is and you'll get a pretty clear picture of how much effort she puts into her professional life.