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Informed that this was a Website design service which would bring in extra work - rubbish. The Website is no better than free build your own website and the listing on various directories does not bring our name up as the first on Google or any other search engine. Lies but once they have your bank details you are lost. Trying to complain - no-one answers yopur letters or your phone messages - there is never anyone available to discuss the matter. Try canceling and even at the end of otherwise you automatically renew! Watch out this Company really bites!
The complaint has been investigated and resolved to the customer’s satisfaction.
I've been through this some time ago.
Customer Street are a sham, closely related to people in other countries trying to sell you a holiday club or time share.
DO NOT GIVE THEM YOUR CREDIT CARD DETAILS, THIS FORMS A CONTRACT WHICH YOU CANNOT ESCAPE FROM FOR 12 MONTHS. And then only in writing giving a months notice.
I can't believe this company is still operating, please, please keep well away.
Just put the phone down NOW.
KEN.
While I have no direct experience of this company, a lot of my clients do. We are asked to fix the site in a lot of cases but due to the way it's been built, the problem is that once you've signed up with them, pretty much only they can edit things. Appearing on Google is now pretty much impossible with their system as the coding not work technically and is not complaint to what Google wants in a site (which does change constantly). As only BT can edit the coding, this is meaning that all of our mutual clients are now needing new websites built to a friendly and customisable standard in order to appear highly in Google.
From an expert in the field, I would avoid this service like a plague-infested slug.
BT Customer street sold us 10 useless websites with false promises of the more you have the more they will work for you. RUBBISH now theyre telling me to pay again for all the websites to be updated as their software will not support these sites anymore. . This company MIS SOLD websites to thousands just as PPI MIS SOLD. Hopefully the government will get involved and help sort this out.
DAVE THOMAS was the main liar in their scam and then left and took their database. He is a theif
BTCustomer Street has deleted my web site - apparently and e-mail was sent in February advising customer the software was out of date... I didn't receive this email - and if the site was out of date why didn't they do an upgrade.. my site has now been gone for over 2 weeks - when I phoned to complain the staff have been very dismissive and believe they were totally within there rights to delete my data, loose me my trade and potentially my liveihood !
It will cost me loads to get a new site up a running - I cant believe an arm of BT can treat small business people in this way... am Im the only person this has happen to BTCustomer should be struck off... and even more annoying when ive tried to complain to BT - they have never even heard of this arm of the company - shocking !
Bt customer street claim that they have customers in your area, you will be listed at the top of each search site ie. ufindus.com for your selected area. i was given areas that i did not want. the website is allegedly easy to find via google but only if a customer knew your business name to start with, not if they were to search for your profession in their area as promised.
i was NOT told i was entering into a 12 month contract. i was not informed of any cancellation policy or cooling off period. turns out that there isn't one.
this company are targeting small businesses promising fantastic leads but do not deliver.
i have tried to cancel but i keep getting fobbed off and have found many similar cases on the internet from people also trying to cancel. i want to get out of this before they try and take the monthly direct debit payment of around £60.
strangely enough although this company are internet based i cannot find an email address to contact them by only 0845 numbers of post!