Builders Warehouse review: air conditioner

I bought an aircon on the 08/08/19 at builders warehouse sunningdale/parklands in Cape Town and paid for installation as well. I told that a contractor will contact me, no one contacted me until I decided to call builders and some man told me he will contact me back. I saw missed call and immediately called back and I was told that the all the people working with aircon are on lunch and they call me after lunch, that was tuesday 13/08/19. No one called, however this morning I received a call from the contractor telling me that he is not going to install the aircon as he has payment issues with Builders. He therefore advised me to go get my money at builders and call him when I have the money. He basically refuses to do work for builders as they take longer to pay him.

I contacted builders [protected] sunningdale again, the lady who answered the call kept on hanging up on me, I kept on phoning back and eventually transfered me to man who also dropped my call when I asked to speak to a manger as I have a complain.

I am beyond disgusted with service, Bulders warehouse I am still waiting for you to explain to me what the hell is going on. I have paid for the aircon installation, why is my aircon still not installed... and please train your staff to have telephone manners, clearly the are lacking in that department.

Regards
Nadia Mguda
[protected]
[protected]@gmail.com