Menu
For Business Write a review File a complaint
CB Travel Agencies and Tour Operators Marlin Travel 100-310 Shawville Blvd SE, Calgary, AB, T2Y 3S4, CA
Marlin Travel company logo
Marlin Travel
reviews & complaints
Marlin Travel company logo

Marlin Travel

100-310 Shawville Blvd SE, Calgary, AB, T2Y 3S4, CA
Learn how the rating is calculated
1 complaint
File a complaint Write a review
ComplaintsBoard
S
10:49 am EST

Marlin Travel - service

To whom this may concern:

First of all I would like to say that I am absolutely stunned with the service I received yesterday February 12, 2019!
I contacted Marlin Travel around 4:30 pm on February 12, 2019 to ask for some help in researching Tahiti for our honeymoon. The lady I spoke with asked for my name and phone number along with my email address so she could sent me package deals. I explained to her that I've already have done my research and knew which hotel we wanted to stay at. So I wanted her to put together flights, hotel, and anything special that could be added as it is our honeymoon.
About an hour after we spoke I received an email from the agent only to be shocked by the lack of customer service and research.
First she addressed my name wrong even though my full name is in the email address as well as I had repeated it on the phone. Second she has flights to Haiti not Tahiti and the hotel was in Moorea (Tahiti) which is what I told her. How can someone work for a travel agency and not realize that the hotel and flights are in completely different locations! And to think that you charge a fee for this service!
Agents name is [removed].

Read full review of Marlin Travel
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.