Shoppers Drug Mart

The lack of respect and accommodation done by the manager and the the cashier was absolutely appalling. I tried to return unopened hair dye without a receipt, I was told over the phone that I could use my store card to return it, and when I came into the store that was not the case. Kanji was beyond rude to me, she then proceeded to call over a manager that had no manners. They said " sense the system doesn't show the hair dye bought on that day we can't return it" when I made 2 purchases that day and neither of them were showing on the screen. I purchased both items on September 17 2019. I will NEVER come back to this specific store because of the lack of respect of the staff members here. I was never offered any kind of coupon or a store voucher or a discount for the mishap. The customer service is absolutely disgusting and I will be telling others my experience.

I went to the pharmacy looking for a product recommendation that I could take for a chest cold while pregnant. Kathy very confidently sold me a benylin expectorant where guaifenesin is the main ingredient. She could not be bothered to give me further information or answer further questions I had. I left feeling disheartened.
I went to another pharmacy to get a second opinion on the product where the pharmacist went out of her way to pull up product information. This information indicated that guaifenesin has been associated with inguinal hernias in newborns. I was beyond pissed that Kathy hadn't even mentioned this when I spoke to her. Further, when I went back to return the product and talk to Kathy her only explanation was that evidence for this was 'weak' to which I responded 'Don't you think I still should have been made aware of the risk!?'
It's clear that she had neither much respect for h r profession or her clients. Will never trust the pharmacy staff at this location again.