Leon's Furniture

I ordered a sectional online via their Flexiti payment plan option. Upon arrival to pick up the sectional, we opted for a cheaper sectional that had cheaper monthly plans.

Finance informed me they would correct the purchase price amount on my Flexiti account. They did not. I had to phone 2 weeks later to inform them. Then after correcting it, I see they simply applied the "difference" in price, to my Flexiti principal balance which was $750, thus resulting in the original high monthly payment remaining in affect.

Flexiti informed me that Leon's should have proceed a "full return/refund", and then create a new one with the chosen/picked up sectional price. Unfortunately, they did not. The 'manager' would not do anything about this stating it is "final". So, I am stuck with paying for a sectional I did not receive with high monthly payments, rather than the cheaper payments as stated in store/online.

It is been a month since they delivered the bedroom set to us.During the delivery they delivered the wrong mattress and on that day they replaced it the right one.After we dismantle all the furniture we discovered some flaws and damaged and we called them to check and repair the furniture.The repair guy came to checked and repair what he can except for the chest drawer need to be replaced and all the drawers are damaged.The repair guy told us he sill submit to leon's and wait for their call.After almost 1 1/2 weeks they get back to us and they will schedule for delivery if the replacement for the chest drawer.I requested if possible they can deliver in the morning since it is 2 mins away only leon's from my place and most of the time nobody is at home to received the delivery.The customer service representative always argue and rude on the phone.It is not our fault that they delivered damaged item and they should checked it in the warehouse the quality of the product before thet delivered to customer.You should be the one adjusting to customer for their convenience.I know you have your timeframe but you should know also the case of every customer.It is your mistake to delivered wrong and damaged furniture to us.Terrible customer service!

A 3 month long issue I've been trying to resolve with Leon's, and I would appreciate it if anyone has any pointers...

aside from reiterating the painful process we've been through, and that at least one CSR said we could get a refund, is there anything else I can do/say to Management on Monday to get the refund processed?

Spoken to Hope, Shoe, Amanda, Sarah and list goes on...

They all claim to be Manager/Supervisor . Cannot share their last name when asked, cannot resolve the issue & very arrogant .

I'm thinking I would ask for the Customer Service phone number for Leon's Head office. If that route doesn't work, then what else can I do? Should I file a complaint with the BBB?