Rainbow System

I am a dentist in BC, Canada. My name is Savant Shaji Sebastian. I am currently giving my licensing exams. My wife and I are both dentists. We recently signed up for a free product. One of your dealers, Mylene came to our home to deliver this product and demonstrate rainbow cleaning system. She without explaining the terms and conditions clearly made us sign some contract saying it is a final sale on 4th January 2020. We were interested in the product, but after using it for the night, my family including my 3 year old son found us waking up through out the night because of dry and sore throat and this has not happened before. I wanted to return the product the following day. I contacted mylene and her manager Vitally. They were very unprofessional and do not know how to treat a customer. I had started referring this product to my colleagues, who are leading dental practitioners in BC. I personally do not like the product, but others might like it, I will continue to refer people to use it in their dental clinics. But I want to return the product that I bought. Mylene and vitally declined this and are not treating me respectfully. The fact that they are compelling me so much and are trying to dumb this product on me itself shows that the product is not trustworthy and you are not a respectful network. I want to contact the press or go to consumer court, if there is no justice from your end. I want to end my contract.
Vitally who was very rude and arrogant telling that "we can talk all morning, but nothing is going to change."
No credible company would force its product on a customer this way. Since we did not know what to do, we contacted consumer affairs, CBC newspaper, Rainbow CEO, and the customer care for the Rainbow system. The customer care number is [protected]. They made it clear that there is no final sale in Canada. That they wouldn't force a product on their customer. Under BC law, for any direct sales contract, where you buy something in person at a place other than the seller's permanent place of business, you have a cooling-off period of 10 days after you receive a copy of the contract. So as per the advice of the customer care representative, we are sending this letter of cancellation via Canada Post, canceling our contract with your company. We will return the product immediately to the Burnaby office, which is mentioned in the contract upon which we demand written proof for the return from the person who is present in the office.
When the law is otherwise, we were forced to believe that this is a final sale and we were not given time to think about this product. Mylene has already cancelled all the appointments or referrals which she got under our name or atleast that is what she said and we are stuck with this product. We went to the burnaby office on the 9th to return the product after sending the cancellation letter via canada post and still there is nobody responsible there. They are not willing to take back the product and are asking us to leave it outside the building and go because the person inside the office is not responsible for the product it seems! This is a huge scam by some unprofessional company!