Dollarama reviews and complaints 1
View all 210 complaintsDollarama - Falsely accused of shoplifting by manager
This morning at around 10:30 am, I went to the dollarama on lougheed highway to pick up some stuff for my house. I've been a patron of this store for over 5 years. I am bondable, with no criminal record and an impressive indemnity dossier earned after 25 years as a janitor.
People unfortunately steal from this store. I feel bad, this carries consequences in the form of higher prices and added security. The manager of this location is a really unhappy woman. Today she took it upon herself to unleash her unhappiness on me.
I was going through the aisles to search for things I would need to buy. When the manager saw me, she immediately began to stalk me, not follow, stalk, like a lion stalking prey. As I made my way to the other side of the store, I heard her hiss " You can get out of the store right now" the following is the back and forth between us
Me: Excuse me? What did you just say?
Manager: You heard me! You're banned, get out!
Me: Banned for what? You think I steal? Dont think so ! I have cash in my pocket. You're so wrong. You can't ban people for shopping!
After shutting her down, I changed my purchase plan. I decided to purchase a coloring book. I grabbed the coloring book, made my way to a till and paid for my purchase in full view of staff and fellow customers. It was very apparent after I defeated her slanderous agenda, she was flustered and unable to speak. About 2 hours later, I returned with a lady friend of mine and we made additional purchases, with no other slanderous confrontations occurring.
While I sympathize with staff in regards to the theft of merchandise at the store, this will NOT be tolerated by me any longer. I am procuring legal counsel and will be taking legal action against this store and specifically, against the manager herself. It is clear she is no longer capable of performing her duties as manager of this location. I am not the only victim of this slanderous behavior. I have heard similar horror stories from other people about this manager and it is clear that she feels oblivious to the consequences that her reckless and shameful verbatim are garnering.
I dont want to be the cause of trouble, but the manager of this location has given me no recourse whatsoever. Someone like this, in charge of a location where people shop everyday represents a black eye, not only to your store chains, but also to the community this store serves. She has no proof that I have stolen anything because I'm not interested in destroying my bondability by stealing from any store, let alone a dollarama.
This is slander and defamation of my character to the worst and most unjustified degree. If you wish to keep the dollarama name reputable, you may want to replace the manager of this location in Maple Ridge. Regardless of the actions you take, I will be seeking redress for this wicked and despicable grievance against my character and name.
Regards
Ted Hajdu
[protected]
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There is no place in retail for people who hate their jobs and take it out on customers. I really wonder why Americans think Canadians are so polite. I for one hope they don't visit a Dollarama. Or find out how much Dollarama employees actually earn compared to a dollar store worker in the US.