Shoppers Drug Mart

I phoned in a prescription yesterday and was told to pick up today after 12:00. I arrived at 12:30 to pick up and was informed that it was waiting for pharmacist to review. I could see 3 stacks of medications waiting for them to review. I sat down and waited 20 minutes. The young lady at the pick up desk apologized that she could not get to me sooner as people kept lining up for pick up- which satisfied me at the time. Maybe a little bit of training so that she can ask people to wait a moment while she deals with a previous customers so that she does not have to apologize. I am sorry I did not get her name as her tag was backwards. This is the 3rd time I have gone in in the last month to pick up medications and have had to wait until the person in front of me's medications were dealt with - the pharmacist had to review. Also the floor in the store was filthy. At the drop off counter there were dust strips - yes strips 6 inches long waiting to be swept up. The floor was also waiting to be washed as it had drip stains on it. We have had 5 days of dry weather so it was not because of rain that the floor was dirty. I will still go to Shoppers but not this location. I have never had these problems at the Blanshard 24hr location so will go there from now on. I only wanted your company to know of the situation so that it can be addressed. Thank you Anne Marie