Best Buy Canada

Geek Squad Cell Phone Insurance is a scam here's proof: Purchased Geek Squad insurance for my cell phone at purchase. This insurance costed me a monthly fee of 15.81. I had the insurance since May of 2018 and made a total of 27 payments equaling $426.87. I had to use the insurance because my phone broke so I made a claim. The claim process involved making a deposit for the "new" refurbished device that they shipped out to me and charged me the full device price of $1232. Right now you can purchase a brand new s9 plus at Best Buy (their own store) for $849.95 so not sure where that device price came from as the deposit. After the deposit I got refunded $1008 with the difference being the deductible of $224. So I paid a total of $224 plus $426.87 which is $650.87 for a refurbished phone. The refurbished phone then started to perform not like a new phone or not like even like my old broken phone. Unfortunately the little problems with it only started to stack up as I used it daily and got passed the 14 day exchange policy that they have. I phoned them to do an exchange not knowing about this 14 days and they said I needed to make another claim. Now if you don't see how much of a scam this is just by the math I'm doing then I don't know how else to word this. I will be seeing a lawyer to see what my options are here because Geek Squad is running a scam here and gouging customers and I would like them to stop or at least extend their exchange policy to another year, especially when they gave me a faulty device which I didn't find out was faulty until after this 14 day fine print was discovered by a phone call to their customer service. To say this is disappointing and a scam is an understatement and I will be seeking legal action if I don't at least receive another replacement phone for the one that does not work.

I purchased a Pandigital 6"novel on March 25, 2011. On April 7, 2011 the screen cracked from the inside. It is a touch screen and this has left it completely unusable. When I tried to return it to Best Buy at A-810 St. James Street, Winnipeg MB R3G 3J7 I was told by the Supervisor and Operations Manager that they could not return a product that was damaged because it could not be resold. I was completely floored at this as this the exact reason as to why I am returning it, because it's broken! This is clearly a manufacture issue (faulty screen) as there is no damage on the outside showing that it has NOT been dropped and it's cracked on the inside of the screen. How do I know that there wasn't a small crack that occurred during shipping and the slightest bump or jostle caused it to crack today? I've had this product less then two weeks and it should be covered by their two week "No hassle return policy guarantee". Instead I was told that the best that the store can do is to send it to the manufacture for me to see if they can fix it. So then I'm left without a product that I paid $179.00 for less then two weeks ago for how long? And with no guarantee that it'll be fixed/replaced? How is this Customer Service? If it is a manufacture issue and within the two week return date then the consumer such as myself should still be able to receive an exchange and it should be the Best Buy employees that deal with the manufacture to get it fixed and sell it "refurbished" not me! I am completely disgusted with the customer service that I received, we have always bought our electronics from Best Buy and this experience has completely deterred me from ever buying another product from Best Buy again. I still have the Pandigital Novel in my possession and I'm currently waiting to hear back from the General Manager. Also After doing some research I found out that the 2010 Pandigital Novels were recalled due to Firm Ware issues, now perhaps it's going to be faulty screen? As several customer reviews have said that the screen is very fragile. If Best Buy wants to stand behind the products that they sell then they should return and exchange the products that have issues without any inconvenience to the customer and not have a catch 22 where they only accept returned items that they can resell, who is going to return an item that doesn't have problems? How does that make any sense?