Tim Hortons

I went to get an order this morning as I do everyday. Today mine and my husband's coffees were both wrong and our bagels cooked completely and the cream cheese was way beyond too much it made a horrible mess. I can get over that but my main concern was when went inside it shocked me how many ppl were standing inside without a mask. They weren't sitting down they were in a line up. If the wrong person sees this and reports this it could be trouble. I also work in retail and I have to wear a mask all the time which I don't like but it's now a law. I also know if someone isn't wearing a mask we r suppose to ask them to leave. So why is this one location allowing people service with no mask. If this isn't dealt with properly then I will have to report it. I did ask the girl working y she didn't tell them to leave she then told me they were told to serve all people. I leave in a very small community and with covid-19 I do my part to protect myself along with my customers where I work I would expect the same at this location... I am asking u to email me back so I know this situation is being dealt with thank you so much have a great day.
[protected]@gmail.com

I ordered a KitKat iced cap and I was drinking it and I felt something hard inside of it when I was moving around the straw . Then I wanted to t know what was so hard inside of it so I throw it a out and I saw something red inside of it . On further inspection it looks like the nozzle of the piping bag of the whip cream. My email is [protected]@hotmail.com

Joseph garland

16:50 (6 minutes ago)

To guestrealtions

On dec 23/2018 I purchased 3 10.00 gift cards from store number #289 order number 117069, these gift cards were for 3 different people. My daughter received one of the cards she went to one of your stores and they said the card was not active so I had placed a call to the store where I bought them I have my recipt and I told the supervisor on the phone what happened, the top of the recipt said I have purchased 3 10.00 activations but on the bottom it says that they did 1cards with 10.00 and another with 10.00 but then they added the third activation on the second card when I explained this to the supervisor she told me that she did not have time and I will have to wait for the manager to come into the store tomorow, to me this is not good customer service I spend alot of money at tims and I felt that it should be handled today she told me to call the number on the back of the card and they will deal with it, so I called 1866timcard when I explained to them what happened they told me to call the store I then told the agent that they told me that the store supervisor did not have the time to deal with and the agent told me that it should be the store calling and not me, while I was talking to the agent he was talking to someone beside him about the situation and the two agents where laughing saying theres nothing they can do, tome this is really really bad custoumer service all I was trying to do was fix what they had screwed up in the first place and to get laughed at that is a slap in the face, I then said something to the agent and told him he was not acting very profesional and asked for his name and id number he told me his name was jeff and he did not have to give his id number so I asked to speak with his supervisor and I wated about 2 min then he came back on the phone and said he was allowed to give the id number now it is1118001 and I asked for his name and he now said josh so the first name I got was a fake so he would not get in trouble this is the worst experience I have ever recieved from tim hortons first from the store and second from the call center, I will never go to any of your stores again my daughter was also imbarresed at the store where she was trying to use the card and I am embarresed because she got a blanke present the other 2 cards I have donated to 2 homeless people so it is not like I can find them and say hay tim hortons screwed up and put to much money on a card, so I would like to know how this is going to get fixed... Thanks joseph garland

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