The Brick reviews and complaints 1
View all 1336 complaints
Replied
The Brick - Poor quality couch that wears out yearly
Purchased a couch in 0ctober 2019 and it wore out within 3 months, after arguing for 3 months they finally replaced it with the same couch that wore out again in 15 months in the same exact spot, now they won't do anything. I have asked for a refund based on the fact that the couch has worn out twice in two years and this is a manufacturer issue and now a poor CS issue as I can't get them to call me or do anything.
I offered to take a 80% refund in the form of a store credit so the money stayed in the store. They won't take it back, they said they would look at it, but it has been over two months and I already replaced it with something better.
So far head office has done nothing, the store has done nothing. I don't want to take them to court but that is the next step for me.
Desired outcome: Refund
The complaint has been investigated and resolved to the customer's satisfaction.
Latest The Brick Reviews
Smashed dining room table / wooden shelving unit Queen bed invoice 073034aiyig july 30 2023 Accident that happened at the brick Be aware of king and state warranty extension is a scam Warranty/replacementGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!