Menu
For Business Write a review File a complaint
CB Fast Food Chains Tim Hortons 245 Salem Rd S, Ajax, ON, L1Z 2C9, CA
Tim Hortons company logo
Tim Hortons
reviews & complaints
Tim Hortons company logo

Tim Hortons

245 Salem Rd S, Ajax, ON, L1Z 2C9, CA
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
24h
Tue
24h
Wed
24h
Thu
24h
Fri
24h
Sat
24h
Sun
24h
ComplaintsBoard
N
9:08 am EDT

Tim Hortons - customer service

This location is right by my home so I'm forced to revisit; otherwise I would never come here. They constantly mess up orders and when you try and call the number on google is incorrect.

I visited this morning to claim my free meal they promised from a previous order they got wrong and they didn't have my name on the paper to give me my $3 meal free as I was informed would happen. I spoke directly to the manager and rather than she saying it was their fault and she apologizes for the mistake. She says "your name isn't on the list" and awaits payment. So not only did they mess up my order previous (which I couldn't eat) they also can't/won't satisfy the issue.

I'm writing out of sheer frustration of all the errors and poor customer service I've dealt with at this location over the years. Something needs to be done here.

Sincerely,
Unhappy customer

Read full review of Tim Hortons
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.