Embarc Resorts

My partner and I booked our stay for February 9, 2021 at the Embarc Resort in Blue Mountain. We booked the reservation under his name but we used my credit card for the booking.

We arrived for check-in on February 9th at 3:30pm. Due to covid restrictions, there was only one person (aside from staff) allowed inside the reception building at a time so he went inside to check-in while I waited in the car. Moments later, he texted me to tell me that I needed to come inside with ID because the credit card for the booking was under my name.

When I saw him walk outside at 3:45pm, I grabbed my ID and went inside. For that brief period, my credit card was left on the reception desk. A few hours later, I noticed a $120 charge on my credit card from a Collingwood restaurant nearby which I never ordered from. I called my credit card company and they said that the charge was from an online order with the restaurant and my credit card information was likely written down. There was no other point that I had used my credit card at blue mountain except to check in.

I called Embarc to explain the situation. There was no apology of any kind on behalf of Embarc from Laura who had answered my call. She just kept asking for information about which restaurants my credit card got charged to which was irrelevant. She continued to give me multiple excuses about why the manager was unavailable to take my call and would call me back. I have called 4 other times after this and everytime I call, it is the same lady who answers with a new excuse about whu the manager is unavailable and will call me back. It is now February 13th, 4 days later, and I still have yet to receive a call back.

I called back again this morning and received yet another excuse from Laura that no manager was available and would call me back. There is some serious theft going on at this resort.