Esso reviews and complaints 1
View all 448 complaintsEsso - car wash
I had gone through the car wash and when I came out of it, noticed that the back of my car was still dirty. I contacted the attendant and she told me to come back in the afternoon when the manager was in as she could clearly see the car was still dirty. I went back just to let the manager know what happened and he gave me so much attitude saying that the dirt on the back of my car was oily dirt and that it doesn't come off, meanwhile I could run my finger through it and it came off. He was going to give me a car wash in the beginning but then he made me so mad with his attitude and lack of acknowledgement that his car wash wasn't working up to par that I drove off. My husband and I would normally gas up there weekly with hundreds of dollars being spent and when I told him that I was never going to use his gas station again, he said he didn't care.
I also contacted the Esso Head office [protected]). I didn't even want a car wash anymore, just to point out what had happened. Head office was excellent in taking down the information and turns out it's not a franchised station so he will be spoken to. They offered me a free car wash but I said that wasn't the point and I politely turned it down saying that it would go against what I believe. I will NEVER use that Esso station again. The professionalism (or lack thereof) has been ingrained and I hope he gets reprimanded!
The complaint has been investigated and resolved to the customer’s satisfaction.
Latest Esso Reviews
Disappointing Experience with Esso Gift Cards Do not buy esso gift cards Esso gift card Employe Unacceptable security risk at esso gas station on Nun's Island Verdun QCGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
Bathurst and Drewry Esso gas station:
I was use through car wash on a Bathurst and Drewry Esso gas station (515 DrewrySt., NorthYork.) very bad service, car wash not working well, my car only was little dusty not even dirty and I take car wash for $10.99 and the end my car was dusty after washing. I go to gas station manager and show him what car wash not working properly.I get one more time car wash for free and nothing change! My car on a end of washing still dusty! Don't understand, why you build car wash on a gas station witch can't work properly! Very disappointed, I spend my time and money for nothing!
I had my car washed on Sunday 15th, 2017 0n 1465 Princess Street in Kingston Ontario. During the washing the car by the car wash machine I was hearing strange noise in the car. After being washed the car I noticed the car was not washed not properly and the worse thing was the front wheel was damaged. The Rim was broken and the tire got deep scratched. The attendant took photo of the matter and my contact information and promised me in 48 hours his manager will call me. Nobody called me in the next 3 days. I went there twice and asked to reach the manager or owner but they refused to give me the contact information. The last time even the attendant accused me with having damaged already in car and it was my fault during the washing the car to not follow the instructions as if it is my first time to have the car washed. I sent an e-mail to ESSO but I have not heard back yet. I attached the receipt and in the back of it you can see that the attendant wrote that the front wheel damaged by car wash.
(3445 Hurontario St, Mississauga, L5A 2H4)Yesterday evening (May 31st 2014) I wanted to take my dad's car through Esso's car wash since I already had the car wash coupon code. I got to the car wash entrance at 8:47 and the gentleman at the wash told me that the car wash was already closed. I requested him to see the time since there was another 13 minutes to 9 PM but he was adamant that the wash service is closed for the day and he has to "start cleaning the facility".I went into the Esso store to speak with the cashier/supervisor (Her name is Pam)and explained the situation but even she insisted that at 8:50 pm the car wash service closes every evening. I did not wish to argue with the cashier or the gentleman at the car wash but this incident is greatly disappointing. I myself work in the service industry and client relationship is of essence especially if the customer requests are valid.I wish to tell you that unless a satisfactory action is taken on your end, I will not be buying gas from Esso ever again.
To be fair, any pumps connected to an newer system inside will reset the pumps back to $0, which really isn't in control of the employees. In 30 seconds it's very possible to pump $17 worth of fuel, especially on newer pumps. What I don't understand is why your friend started pumping if it said $9.85 and started going up from there? I'm not saying that you're lying, but with the current technology it's highly unlikely that the pump started at $9.85 as you thought. A pump may go up $0.05-0.10 if there has been a huge temperature fluctuation because they need to pressurize but it definitely should not start at the previous amount prepaid. No camera is focused on the display of the pump, most are there to watch license plates. That's why there's systems in place to make sure that the pumps don't pump too much fuel or too little (with some minimal room for error).
On Sunday at 6:35am I pulled up at the NewCastle HWY 4001 Westbound Gas station to have my car filled up. I asked my friend to pump the gas for me.. Nothing wasn’t coming out of the pump.. the Worker inside said that it was pre-paid.. Prior to going inside, I looked at the Pump, and it was at 9.85$ which was the last amount that the previous customer pumped.. So I went inside to make a 40$ payment of pre-paid regular gas… Went back out to my rental and told my friend to start, from the time I walked from making the payment to over the rental, which took less than 30secnds.. the gas amount already went up to 9.85- 17$.. So I asked my friend how is it possible that the amount has gone up to 17$ so quickly and u jus started pumping the gas.. Did the gas started at zero ( 0).. when I went to go make the 40$ payment for the gas. He indicated No.. so I said so u mean to tell me that they started the pump at 9.85$.. rather than resetting it at zero for the Customers. So I went back into the Gas station and said to the 2 Workers, why is the gas starting at the last amount that a customer filled up at which was at 9.85$ . Why did u guys not reset it back to zero.. why are u guys ripping Customers off. U guys jus Basically stole 10$ worth of Gas from me.. Show me the on camera where it started at zero as u stated.. The 2 workers claim that it was not something they could have done, they need the permission of their Manager… So I said call him then. THe Manager /Owner Jeya was telling me some ### story that they had the pumps calibrated just a few days ago.. he said that if his pumps are wrong they will reimburse me.. I said really now, u expect me to believe that that u guys will give me back my money u guys stole from me. His lying ### employees Ajay who is in cahost with him, gave me this ### number to call [protected] . Im here now Monday at work deciding to call to find out that is some sex chat number these dirty freaks gaved me.. BEWARE OF NEWCASTLE ESSO HWY 401 WESTBOUND
I went for car wash at sandalwood & heart lake esso in brampton.
This touchless car wash is of no use, it only rinses the car, the dirt is still over there, once car comes out. When u ask gas pump guy, he says he can't do anything as this is standard & often happens.
I will never go back for car wash at esso.
I purchased a luxury car wash March 10, 2016 at 5:09:32am. I noticed when I arrived at work downtown there was white streaks on my car (rinse did not work). I returned back to the Esso station at the end of my work day and the attendant told me to receive a wash I would have to report the issue after the car wash. At that time 5:09am in the morning it is still dark. I was disappointed with the reply and left the station. I did however rewash my car at Shell.
Location number: 302669
It was a cold day, i took my car to the ESSO gas station, I wanted to buy luxury wash but the guy said since its a cold day it wont work so i should get a full wash only; i said okay because they know better. i washed my car and when i came out, it still had soap and water that froze right away. i went inside and started explaining to the guy what has happened and wanted him to come see the car but the only thing he told me is that "I told you so", i told him you said the luxury wash doesnt work and that i should get full wash but he repeated its a cold day and i told you! left the gas station and will never go there again..! horrible experience! such an attitude and also there was an old man standing behind the guy talking to me and just watching without saying anything..!
Esso Gas Station on York Road in Duncan BC
Have been informed by several parents that this particular gas station has been selling vapor equipment to minors. This gas station is in direct line with High School and most students pass it by on their way to and from school. This should not be allowed. Police have been informed and laws are underway to ban the sale of these products to teens. This is a terrible message that you are sending to our yourng people, and it certainly encourages them to smoke at a very young age. I will tell everyone I know to not use this particular station. Making profits on the backs of our young people is a criminal act.
Funny Pranks