Tim Hortons

Good Morning,
I have been moved to a new work place in Dundas, Ontario
Normally I visit Tim Hortons in Caledonia and have been very happy with their services.
Since I moved to Dundas I have visited Tim Hortons on 94 Main St. Dundas Ontario, three times and every time I was very unhappy with the service and quality of my order.
The first time I went my hash browns were not wrapped in anything they were just thrown in the bottom of my bag, my breakfast sandwich was ice cold.
The second time I went I wanted a smoothie, they told me to pull to the side and they would bring it out to me, 15 mins later I had to go in to get the smoothie.
Today I got a large tea and a bagel toasted. The tea had white chucks in it, the milk had gone sour and my bagel had been toasted hours before, it was hard as a rock.
I normally visit Tim Hortons every morning on my way to work for my tea, since being moved to Dundas I while be visiting the McDonalds instead of Tim Horton in Dundas, since I have wasted my money on the food there.

I entered the store this morning only to be overcoming with the intense heat inside the store. I was informed by another customer the AC had been broken for 3 days. The unbearable conditions made it impossible to stay and eat inside the store. I can't even image what it is like to work there. I know a large corporation has a contract with an HVAC company, it is unclear why it would take 3 days to have it repaired. If a part was on back order then the owner should have made more of an effort then supplying one small portable AC unit and one fan in the store. Before I left I used the woman's washroom.Once I went in I had second thoughts, it was dirty( floor, toilets and sink) needed to be scrubbed.The soap dispenser was broken and the overall state of the room needed to be cleaned.If this is was the condition of the washroom, I don't even want to know that the kitchen and prep areas are like. Since the new owner had taken over this store it has declined dramatically.