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CB Furniture Stores EasyHome 1530 Albion Rd #90, Etobicoke (Toronto), ON, M9V 1B2, CA
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EasyHome
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EasyHome company logo

EasyHome

1530 Albion Rd #90, Etobicoke (Toronto), ON, M9V 1B2, CA
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Mon
10:00 am - 7:00 pm
Tue
10:00 am - 7:00 pm
Wed
10:00 am - 7:00 pm
Thu
10:00 am - 7:00 pm
Fri
10:00 am - 7:00 pm
Sat
9:00 am - 6:00 pm
Sun
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

EasyHome - easyhome shopping service

I am just going to attach pictures to show my experience today. I was brought in by referral from someone who paid off their lease in full and this is the service I experienced which is unfortunate.

-Wrong receipts attached to my paperwork.
-Lease info not matching to my account.
-Missed call within mins of leaving the store only to learn that my updated information...was still inputted wrong not by 1 but 2 customer service reps.
-Wasn't informed until after I paid the initial setup fee that delivery times were only between 12-5 (I work full time 6 days a week- I told then this on Thursday and Saturday when I returned) and that I should consider "their feelings and supervisors expected finish time" and "don't I have vacation days?"
-My favorite: "A king mattress!? Why would you get a king mattress? Oh dear, we'd have to order that (I'm cool with it); you might have to get it used (not okay with that) we can give you a queen (I have a king sized bedframe/hence me asking in interest)

All this for wrong receipts and inaccurately added orders.

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Followed up efficiently with a step-by-step resolution offered.

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