Leon's Furniture reviews and complaints 1
View all 723 complaintsLeon's Furniture - Kitchen table and chair set shorted
We bought a kitchen table and 4 chairs from Leons. After waiting over a month for delivery, they called and asked if they could deliver but they only had 2 chairs. We said no, don't deliver, because we need 4 chairs.
They called back the next day saying they miraculously found two more chairs and they scheduled delivery.
Delivery arrives, 2 boxes for the table and base, and two boxes of two chairs each. Except when we open one of the boxes there was actually only one chair. As soon as I picked it up I knew there was a problem, as it was much lighter than the first box and there was a lot of rattling. Sure enough, one chair was missing and the other was unwrapped, suggesting it has previously been assembled.
We contacted Leons and told them we said they were not to deliver unless they had 4 chairs, and there answer was they would send the 4th chair in a month to six weeks.
We said, sorry, not good enough. We need 4 chairs, and asked them to take everything back. They refused, saying because they delivered, no refunds were available. So basically, they can short an order, pretty obviously, even when I customer says don't deliver if you can't complete the entire order, and they believe that completes the sale.
This is a horribly deceptive business practice and I would not ever recommend buying from Leons.
Desired outcome: Refund
Latest Leon's Furniture Reviews
Poor quality and horrible customer service-still unresolved Buyer beware Pieces of sofas Brand new fridge dent - untrustworthy LG RangeGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!